Hotel Ali in Marrakech

When we arrived they checked us in and gave us the key to room 303. When we entered we were absolutely shocked at what we saw. The room was nothing like what the photos showed, there were bugs on the floor, stains on the sheets and the bathroom was full of limescale. We told the staff that this is not the room we booked and they stated that they cant do anything as the room we booked is taken. We were told to come back the bext day at 10am and our room would be ready, upon arrival they told us the same thing . We complained to love holidays and they were thankfully able to resolve the issue with the hotel. When we got the key to the new room it hadnt been cleaned so we had to physically search for one of ladies who kindly cleaned the room for us. Eventually we were satisfied with the room but the first couple of days were an absolute nightmare. I woldnt stay here again. If you get the key to room 303 all i can say is good luck.

Room 303: Three single beds. My booking was for a double room No bathtub – just a filthy shower “Each room comes with a private bathroom complete with shower and bathtub” No WiFi “Each room comes with a private bathroom complete with shower and bathtub, individually adjustable air conditioning and heating, plus WiFi.” This is despite the router being on the wall outside our room, albeit apparently hanging off the wall Very poorly decorated and dirty; *One bedside table, *One plug socket only – in a room for three people *Shabby light shades *Filthy air conditioning unit *Dirty windows that were never cleaned *Dirty, cracked shower and bathroom fittings which were never cleaned *None of the shelves in the wardrobe were free because bulky winter bedding had been stored there. We had to store this on one of the beds to make room for our clothes. No idea what a third person in the room would have done. *The curtain rail was not even horizontal *Two coat hangers in the wardrobe (for three people?) *Duvets but no duvet covers or bedspread (see hotel website pics) *Balcony never swept and two chairs without cushions + a broken chair *Threadbare towels *We did receive clean towels each day – but only one bath towel for three days running. Two bath towels every other day. No hand towel, no shower mat – so we had to either use one of the towels to step onto after a shower, or risk slipping on wet tiles. *Very poor light in the bathroom so we had to use phone torch to have a shower *We had to replace the batteries ourselves in the air conditioning remote control because we were unable to make ourselves understood at reception. Neither the TV (no English channels) nor the air-con remote had a battery cover. *No lock on the window * On 16th October we came back to the room at 3pm and there was no water at all. Couldn’t shower or use the loo for two hours +. We went down to reception, but nobody was there. Or anywhere in the hotel lobby. *No shade on the rooftop terrace at all – unlike that shown on the hotel website . Unable to use. COMPARE AND CONTRAST TO ROOM PHOTOS ON THE HOTEL WEBSITE The noise levels were unbelievable. We were expecting some noise from the square because of the proximity but, because the construction work had displaced the nightly entertainment to the edges of the square nearest to the hotel, we were unable to sleep without earplugs because this went on until 2am every morning. There was a call to prayer in the early hours – which we were expecting being so close to the Koutoubia, but we were at the end of the corridor housing the kitchen so were woken at around 6.45 am every morning by the kitchen staff banging and crashing and shouting to each other. Dreadful place. [Numbers on pics are my reference no. For my complaint to Holiday company]

Got to this hotel at 9:30PM to be told no rooms were available and that the hotel was full, even though we showed the arrogant man at reception that we had a booking. He offered absolutely no alternative whatsoever and made no explanation as to why it was full when we had a booking. Had to go through love holidays where it took over an hour to sort alternate accommodation Do NOT book with this hotel!!!!

Terrible experience. I arrived at the hotel late at night, tired, and the guy at the reception simply said that the hotel was full and that my reservation had not been confirmed. And even though I showed him the confirmation paper, he was rude and kept saying that there was no space. He was rude and impatient. About the suite: the Wi-Fi did not work in the room, nor did the sockets at the head of the bed. I thought I was charging my cell phone, but in the morning I saw that it simply did not charge because the two sockets were faulty. The air conditioning also did not work. The only advantage of this place is the location, which is really close to the main square, but otherwise it was not as expected.