Sol Port Soller in Soller

Breakfast and barbecue night food were both great. Staff on reception and in the restaurant were great throughout our stay

We upgraded to a full sea view room which is certainly not cheap especially in comparison to other hotels in better positions but on arrival the room was minute with a brick wall obscuring the view of the bay (room 412) the air con didn’t work (a maintenance man arrived and spent hours with a hosepipe running through the room whilst he climbed into the wall to repair the issue) and the shower leaked badly. There was a single tiny wardrobe and no drawers for belongings . We complained at reception and the lady although pleasant enough did not want to address the complaint telling us this was what we had booked? I advised her that unless she did something I would make a formal complaint and bam suddenly they could move us the next day! Unfortunately this meant a night in an awful room and packing up and waiting to move to the new room the following day. This completely ruined the first couple of days stay which should have been relaxing.
The second room “with a full sea view” was double the size of the first with 2 wardrobes and plenty of shelves. On checking out of the second room the hotel then added a minibar bill to our bill even though we moved into that room after the minibar was used. Again the receptionist took time to accept their mistake looking at us as if we were trying to rip them off.
On the plus side of this hotel the rooms are cleaned daily with fresh towels, free towels for use at the pool (lovely but not for the less mobile as up lots of steps). Coffee machine kettle and hairdryer in the rooms as well as mini bar. The breakfast choice was plentiful and topped up constantly. The staff are really lovely generally. There is a terrace overlooking the bay and the road but it’s lovely to enjoy a cocktail in the evenings.
It is just a real shame that the first days of our trip were marred by unacceptable issues that the reception team tried to pass off as if we were going to accept a room of lower standard than the one we booked.