Four Points by Sheraton Costa Blanca in Benidorm
Rooms and prices
Description
Located in Benidorm, Grand Luxor Village is in the suburbs, within a 10-minute drive of La Marina Shopping Center and Terra Natura. This spa aparthotel is 2.1 mi (3.4 km) from Terra Mítica and 2.2 mi (3.6 km) from Poniente Beach.
Hotel opened in 2016. In this hotel 300 rooms.
The distance to the nearest airport is 55 km.
Policies and conditions
- Child policies: Children are not permitted to stay at this property
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Continental Buffet, Set menu Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of €150.00 (approx. US$178.47) is charged. This property accepts credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, MasterCard
- Check in time: 16:00-23:30. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Smoking areas
- Terrace
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Luggage storage
- Breakfast
- Restaurant
- Vending machine
- Free Wi-Fi
- Multi-language staff
- Sun Deck
- Parking
- Conference Hall
- Spa
- Pets Not Allowed
- Contactless check-in and/or check-out
- Additional measures against COVID-19
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 2540 m. It takes 38 minutes To the beach!
The distance to the sea is 2600 meters
Hotel view
Video: Grand Luxor Hotel Benidorm Breakfast.
Map
Reviews
The breakfast was also delicious and offered a wide variety of food.
We would definitely repeat this experience.
A great complex. We stayed in a 2-bed villa and this still gave access to the hotel if we wanted it. Breakfast also included. Great setup. Only 10 euro taxi to Benidorm
Buffet for an evening meals is 34 euro for an adult or 15 euro for a child (we did not go for this).
The coffee shop has pizza for about 12 euro.
The issues i had were that the cleaning staff did not replace the coffee / tea etc each day (it was never refilled) also they only replaced the bottles of water once, on the day we moved into a second booking. Speaking to the cleaning staff they do NOT refill the coffee or water during your stay, but they said as a one off they would provide some water.
For a Marriott branded hotel, i found the above bad service, even the Aloft brand (lower end for Marriott) would do this...
Breakfast was good, but it only opened at 8am, where often you would find queues of families waiting to get in as families normally rise early - this should really be 7am.
The pool was good, but this opened at 11am, this seemed really strange to me as i would have expected this to be opened by 9am.
Don't get me wrong, it's a nice hotel, but it just needs a few tweaks by the management, to alter opening times and refilling the things in the rooms.
All staff were great.
While the Grand Luxor Hotel boasts beautiful facilities and immaculate gardens that are clearly well maintained, I left feeling more disappointed than delighted — especially given the price point and my own background in hospitality.
What I appreciated:
The cleaning staff were warm, friendly, and always greeted us with a smile. They genuinely made us feel welcome and cared for in terms of housekeeping.
The chefs deserve applause — the food was consistently delicious, with a wide selection and good quality throughout our stay.
It was also a lovely surprise that our stay included free entry to the nearby theme park, which was a nice touch.
Where things fell apart:
Unfortunately, the rest of the service left much to be desired. Coming from a hospitality background myself, I may have had higher expectations — but I believe the basics of good service and respectful communication should be a given at any establishment.
One of the more painful experiences was at the hotel bar, where I waited patiently to place a drink order. Despite greeting the barman in Spanish and asking politely if he spoke English, I was continuously overlooked while guests after me were served. Eventually, I had to ask a kind group of Spanish guests to place the order on my behalf. This made me feel invisible and unwelcome — as though I was being dismissed because I spoke English. That’s incredibly disheartening for an international guest.
Another issue that truly frustrated me was access to drinking water. Upon check-in, we received two 500ml bottles in our room — and that was it. I asked if I could take a bottle to my room and was met with rudeness and a firm “no,” with no effort made to explain why. I later discovered that the hotel has a refill system — which I would’ve happily used if anyone had communicated that clearly. I even brought my own water bottle to ask for a refill and was flatly denied again. Meanwhile, I noticed other guests sneaking drinks to their rooms — and I now understand why.
Trying to follow the rules and respect the hotel’s policies only backfired, and it left me feeling that the hotel has far too many rigid regulations for the high cost of staying there — especially in summer when having water in your room should be a basic necessity.
One evening, a group of us dipped our feet into the overflow pool just to unwind quietly, but the security guard aggressively chased us away. We weren’t disturbing anyone, just enjoying the peaceful garden space. I understand pool hours, but the treatment was excessive and devoid of hospitality or kindness.
Overall, I felt more like a number than a valued guest. The hotel is so large and commercial that the personal touch is completely lost. While the grounds and meals were great, the lack of guest care, rigid enforcement of rules without compassion, and the cold service from most staff have left me with no desire to return.
This was my first experience with a Marriott-affiliated property, and sadly, it’s also likely my last. Hospitality should be about making people feel welcome and respected — not just about policies and profits.
Frequently asked questions about Four Points by Sheraton Costa Blanca
How much does it cost to stay at Four Points by Sheraton Costa Blanca?
The cost of living in Four Points by Sheraton Costa Blanca depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from Four Points by Sheraton Costa Blanca to the nearest beach?
It takes 38 minutes to reach to the nearest beach.
Does Four Points by Sheraton Costa Blanca Resort have a pool?
Yes, Four Points by Sheraton Costa Blanca Resort has a swimming pool for guests.
Are pets allowed at Four Points by Sheraton Costa Blanca Resort?
No, pets are not allowed at Four Points by Sheraton Costa Blanca Resort.
Does Four Points by Sheraton Costa Blanca Resort serve breakfast?
Yes, Four Points by Sheraton Costa Blanca Resort serves breakfast for guests. Breakfast options include Continental style.
What’s the cancellation policy at Four Points by Sheraton Costa Blanca Resort?
The cancellation policy at Four Points by Sheraton Costa Blanca Resort depends on your room type and booking terms.
Does Four Points by Sheraton Costa Blanca Resort offer airport transfers?
No, Four Points by Sheraton Costa Blanca Resort does not provide airport transfers for guests.











































































































































































