Hotel Valle del Este Golf Spa in Vera

Despite several contacts with reservation department, reception desk and chef restaurant this resort has shown to be UNABLE to take care of food safety, especially when you suffer for example Celiac - Glutenallery. Staff and employees do not handle very well regarding this subject. Allergy signs are often incorrect meaning you could take food assuming its suitable in the context of your allergy. In the end resulting in eating food that can be fatal for your health and causing your death. Despite several remarks before and during our stay we feel they try to downplay the situation and do not take food safety seriously. When we finally took pictures of the incorrect allergq signs they hurried to remove that information instantly. Stay safe in case you suffer any food allergy and do not book your stay here. Furthermore: overall we would rate our total experience at Valle del Este with 5 out of 10. Golf: 9, good proshop staff, well maintaned course, challenging golf. Hotel: 6, rooms not kept very clean, not a very nice atmosphere in the hotel common areas Restaurant, halfboard: 4 due to poor handling food safety and just ‘average’ food quality. Reception: 4, they show they do not really care whatever you bring to their attention. Level of really customer friendly interaction is very low and level of any proactive communication upon arrival and departure is close to zero. To our understanding: lots of things mentioned could easily be improved, probably starting at management level and with an open mind to make the stay of every customer positively unforgettable. AGAIN: food allergy? Avoid this ‘resort’!

We went to visit the spa having done so a few years ago when we enjoyed it very much. Not so this time, the spa needs complete refurbishment. Mosaic tiles broken in many places around the spa and in the changing rooms, spa bubble activation buttons not working; sauna ‘fire’ uncovered and some windows cracked. Enjoyed what we could but we did not get good value. There are two other spas locally which we could have gone to and will do so now until the Valle de Este spa is refurbished. One of the nice things about the Valle de Este spa is the vista which others don’t have and are on basement floors. Staff friendly and helpful and it must be very demotivating for them knowing the condition of the spa.