AluaSoul Ibiza - Adults Only in Santa Eularia des Riu

On arrival main entrance all locked up , so not a great start and got worse ,we were informed that Two thirds of the hotel was now closed including the main pool area , spa,bars and eating areas Having paid for level up we found that others there who had booked a standard room had all been upgraded to the level area ( as this was the only section open) so obviously we were miffed Having paid for half board the only option was now Italian a la carte with the same menu every night , the food standard was poor , always lukewarm and the menu options were not available every day , even a salad wasn’t available one evening , we ended up eating out so yet another waste of money Also by day 2 the hotel was surrounded by security fencing , looking more like an asylum hotel in the uk The staff just seemed to be going through the motions at the end of season To make matters worse while we were in the centre of Santa Eulalia on the morning of Sunday the 26th (our last day) enjoying a coffee in the square we had a phone call from the hotel telling us we had to get back to the hotel and be out of the hotel and room by 2pm as it was all being locked up , as we were not being picked up until 6:30 to 7 pm we couldn’t even leave our cases there , even though we were previously told we could have the room as long as we wanted it as nobody was using it after . We eventually had to go to another hotel where we could leave our cases and have a shower and freshen up Not the ideal situation and very stressful On booking nothing was mentioned about areas being closed , in fact they were advertised as being open until the 30th Overall a really disappointing stay The area is lovely but just really let down by our accommodation and standards