The Purple by Ibiza Feeling in San Antonio Abad

I have been coming to The Purple for many years (since 2015). A nice small-scale hotel with a fantastic team led by Gianluca. This time I also stayed a few nights in the junior suite and here it went wrong. The junior suite is a nice room in itself, but withan airconditioner that didn't work properly. This one knew only two positions, almost off or full gas. The automatic mode did not work. To get cool you had to sleep as if you were sleeping next to an airplane. In addition, it was freezing cold, so I caught a bad cold the first night. After reporting to the reception, which it reported to maintenance, the report came later that evening that it worked fine. Eventually had worthless nights in noise and alternating ice cold or sweating. This is outrageous for such an expensive room! Other rooms have a perfect air conditioner that works automatically. I also don't feel taken seriously by maintenance no solution, no compensation, nothing else has been made. I haven't had complaints in any of the years, but if you have a complaint, they don't do anything. I’m not sure if I will come back again and thats a shame.