Hostal Mallorca in San Antonio Abad

Disappointing stay due to theft and indifferent reaction

We stayed at Hostal Mallorca in Sant Antoni between June 10 and 18. The location is excellent — central, close to the bus stop, the beach, and restaurants, and the rooms are clean and comfortable — in line with the usual reviews (average 8.8/10).

Advantages:
• Central location, easy access to all attractions.
• Clean rooms, daily cleaning service, and features like air conditioning and a minibar.
• Friendly reception at first…

Significant issues:
1. The safe didn’t work — it was necessary to request a plug from the reception, which we were not informed about at check-in. We left €150 in a skirt inside the closet, and after around 36–48 hours, we found the money was missing.
2. The security guard, who until then would just greet us briefly, suddenly became too friendly — he high-fived my boyfriend and started calling us “my brother,” behavior that made us feel uncomfortable.
3. When we reported the money missing, we were told it was “our fault” because we hadn’t used the safe, and there was no investigation offered (CCTV, inventory, staff check). The attitude was one of complete indifference.

This experience was even more disappointing because we genuinely trusted the hotel. We were planning to leave a generous tip at the end of the stay and, on the day we discovered the theft, we had even checked availability for a new holiday in September. However, after this incident, I started to constantly feel unsafe, I had nightmares about what happened, and on the last night, we decided not to stay any longer. We checked out at 11:00 PM simply because we no longer felt safe in that place.

Hostal Mallorca offers strong points — location, cleanliness, and comfort — but these are completely overshadowed by the theft in the room and the lack of involvement and strange behavior from the staff. The lack of information about the safe, the cold reaction at reception, and the inappropriate attitude of the security guard created a feeling of insecurity and lack of professionalism.

I do not recommend this hostel until:
1. Instructions about the safe and PIN are clearly communicated at check-in.
2. Staff are trained to handle complaints with empathy and seriousness.
3. Security procedures are implemented (CCTV, controlled access).

Tips for future travelers:
• Upon arrival, ask for details about the safe and the associated PIN.
• Don’t leave valuables in the room unless you confirm the safe is functional.
• If something goes wrong, report it to the reception immediately — don’t wait until check-out.