BLUESEA Alyssa Suite Hotel in Playa Blanca

BLUESEA Alyssa suite was the hotel we booked for 7 nights. * In our room there was mould in the bathroom behind the door and down the bedroom mirror. * We had Lights hanging broken over the bed, * Bugs on the floor such as ants and other bugs * Stains on our white pillows. * The double bed that was advertised was actually 2 single beds pushed together on wheels, made it impossible to sleep without falling through the middle. * Says there’s a flat screen tv. Tv does not work. Remote is dusty and could only turn on the tv. Doesn’t work past that. No channels options. If you’re stuck inside you have to make your own fun with no wifi or tv. * No WiFi in rooms. * It rained one day of our stay quite heavily as I believe it was a storm, We woke up to our hotel floor flooded as all villas are ground floor terrace and they’re large gaps under all 3 doors (2 doors leading to an outside empty box 1 door is the main door) so water spills in rapidly through the gaps. - staff didn’t want to help just gave us more towels so had to spend the day wringing towels and drying our stuff. Stuck inside. Luckily passports were dry. * Shower door doesn’t close fully so additional flooding when you take a shower which might explain the bathroom mould. * Main building was leaking during the rain so most dining chairs were soaked and had water dripping on our heads. They had brown towels on the floor in the restaurant and reception. * We paid for all inclusive but it’s not. You get 1 cocktail of the day. We asked for a menu but you have to pay for any cocktails on the menu that was out, or you needed a voucher. Bartenders also weren’t sure on what all inclusive was allowed. So neither was we. * Sport facilities unsafe to use. No netting and slabs of stone like kitchen counter tops piled onto the court. * Hidden costs for water, towels, drinks even though it’s all inclusive. Taking deposits for trips then not explaining if we get it back or not. Had to chase them down for a deposit but paid full price at the event. * All inclusive stops at 11pm but we got told the bar is open until 12am so past 11 you have to pay. * Overall all inclusive customers communication was unclear had no idea what you’ve paid for. * Rude reception staff that huffed and puffed to help us book activities, refused to move us out the mouldy room, they said they’ll have a look at the mould but when we came back after 2 days at another hotel WE paid for to escape ..it was still there. They fussed more about the hanging LED light than the mould. No one came to fix it. * Had to book another hotel for 2 nights for nearly half a grand out of our OWN money NO HELP from staff. But was so desperate to move hotel because it was UNSAFE to be in the one we booked. And they refused to move us. If it rained we would get flooded, breathing in mould, bugs and everything falling apart. So we’ve paid for the price of 2 hotels for this holiday. * Advertised as adult entertainment programme. “Live m