Ciutat Jardi Hotel in Palma

This was a very poor experience and my wife and I feel cheated. We booked what is advertised as the top floor suite which was quite expensive. This room was very tired and not furnished as per the photos on the website. There were many issues. If I had not paid up front I would have checked out immediately. Issues were : Room very tired and dirty. Floor in lounge area was filthy. Scruffy furnishings No draws to put clothes in. No door on lavatory so no privacy. Uncomfortable hard pillows and mattress Maid never cleaned up cups and glasses. No kettle in room. Had to request this. Tea and coffee facilities in room is a norm at least in a 4* hotel. Advertises room service but there was no phone in the room. When I asked reception how to get room service I was told come down and order or phone reception using my cellphone !!!! No water in room. This is the norm in most hotels. We ended up paying for water from the minibar. when I checked out I was told that the maid should have put water in room but I was never offered a refund for the water we drank. Advertises a cocktail bar and piano bar open until 23-00hrs. Nobody could make cocktails and never saw the bar open after 20-30hrs. So what is advertised is not offered. Overall I felt cheated after paying a lot of money for my 4 night stay. The reviewers who claim how wonderful the hotel is obviously do not stay in many hotels. This is not a 4* hotel and is very tired and substandard.