Hotel Bendinat in Portals Nous

This hotel has a caché and elegance. It has a gorgeous prime setting overlooking the sea - but it has seen better times insofar as the whole offering has been cut back. This is particularly disappointing as the hotel is far more expensive than other hotels aspiring to a similar standard. The restaurant - has a limited menu compared to earlier years and if you’re eating in for more than a few nights you might struggle to find variety. Food is well prepared and presented. A huge fuss was made when we asked at the start of a meal if our bill could be split into our 3 rooms (as though we were dining independently) - apparently the computer system would not accommodate this! The Pool Bar - has a very limited menu, serves small portions, has painfully slow service and is expensive with only one member of staff in attendance. Breakfast - has a very limited selection. Even the choice of two jam flavours did not vary in one week. Unrefrigerated and unmarked cold meats looked grey and unappetising. Dishes often sat empty and unreplenished due to lack of staff and attention. Luis was the only manager we encountered during our 7 night stay and he was charming and helpful. Room (suite) 606 is excellent - spacious, and comfortable - but a constant fairly loud sound of water running from above is apparently built in to the design - so bring ear plugs! Our room was rarely serviced before 2:30pm. The provision of bathroom amenities and towels was inconsistent and we had to ask for missing items. The shower gel, shampoo and conditioner are set out of reach if you’re in the bath and no bar of soap was provided. The shower had awful pressure and the temperature varied constantly. Garden - the sun beds are extremely uncomfortable with no cushions.