AluaSoul Palma - Adults Only in Can Pastilla

Overall, we enjoyed our stay. Nothing extraordinary or offering the extras you might expect from a 4-star hotel, but the food was good, the room was comfortable, and the staff (especially the female team members) were friendly and helpful. The location is also wonderful (despite the plane noise mentioned in many other reviews). Bikes can be rented directly at the hotel, and cycling towards Palma is amazing.

However, what overshadowed our stay and was completely beyond our understanding was the communication before our arrival. The room was initially booked for one person, and we later asked if it could be modified to accommodate two guests. We were told that adding a second person directly at the hotel would cost €50 per night. This seemed completely unreasonable, as the normal difference between one and two guests on Booking.com and on the hotel’s website is €10 per night.

We asked if the modification could be done via Booking.com and were assured it could. Yet, for days, we were completely ignored by the hotel staff, who only responded after several follow-ups and did not accept the modification request from Booking.com. My husband even called reception directly, and after being rudely told that we could proceed with the change at the hotel for €50, the staff member abruptly ended the call, which was both unexpected and completely unprofessional. Eventually, the issue was clarified with another staff member, and the reservation was modified.

Despite the positive aspects of our stay, this experience left a lasting negative impression. We do not plan to return to this hotel, as there are many other accommodations in Palma where guests are treated as welcomed visitors rather than a nuisance.