Hotel Trianflor Dania Magec in Puerto de la Cruz

DO NOT COME TO THIS HOTEL

- food. we booked breakfast and dinner. Always the same rubbish eggs and cold food beans were watered down. Me and my partner kept feeling unwell and being sick so highly likely got food poisoning.
In the evenings the food was no better vile to say the least. On multiple evenings we weren’t offered drinks which were expensive anyway.

The fridge in our room was full of mold so we didn’t use it at all.

On check in- you were supposed to be able to check in from 2pm we arrived at the hotel after 12 hours of travelling already to know our room wasn’t going to be ready for another 15 minutes not the end of the world. We ended up waiting over 2 hours for our room to be ready sat on dirty and smelly sofas without being offered a drink or anything.

We got told in the restaurant to move tables as we sat at a 3 persons table when there were two of us because no other seats were available. We had to stand up and eat our food that night. The restaurant staff were rude and ignored us.

We had a man from the restaurant staff run after us as we wanted to enjoy a banana in our room and got it taken off us.

The bathroom door didn’t shut right and the bath kept leaking. We had hardly any toilet roll at all times.

There is no such thing as wifi in this hotel.

The pool was absolutely freezing cold and you couldn’t even pop your toes in without shivering.

We ended up going out for most nights to eat at restaurants because the food was vile. Which we didn’t really want to do as we paid for food at the hotel but had to pay more.

Towels and bed sheets were dirty and smelly.

This place is disturbing with how it is still running is a shocker.

They call this a 4 star hotel that needs to be changed to a 1

Honest Review
From the moment we arrived, it was clear this is not a 4-star hotel — at best, I would rate it 2 stars.
The rooms are acceptable but very dated. They were cleaned daily if requested, which is a positive. However, the beds are extremely uncomfortable and the pillows are terrible — so thin it felt like sleeping without one. I had to fold mine in half just to get some support.
The food was very disappointing.
Breakfast was exactly the same every day with very limited choice.
Lunch and dinner were hit and miss, and most food was served cold.
The dining staff were unwelcoming and rude.
One of the most embarrassing experiences was being chased to the lift by a staff member because I took a single tangerine out of the dining area. You’re also not allowed to re-enter the dining room — even if you just want dessert later. If you try, you’re told you must pay extra, often rudely.
The bar staff were no better. If you’re on an all-inclusive package, they make you feel like a second-class customer compared to those paying for drinks.
On the first night, I was bitten by bugs, leaving visible bites on my arms, neck, back, and even my forehead — which completely ruined my holiday photos and comfort.
The only real positive is the location, which is excellent and within walking distance of everything. Also, reception staff were genuinely welcoming and helpful, which was appreciated.
I’ve been on many holidays, and unfortunately, this was one of the worst experiences I’ve had. I would not recommend this hotel to anyone. Also gym was out of order and never been open . Pool on roof is tiny and only limited sun loungers.

I was very disappointed with my stay at the Magec Hotel. The rooms looked nothing like the pictures shown on the website. In reality, almost nothing matched what was advertised online. The room felt outdated and misleading compared to the images used to promote the hotel.

The food was another big letdown. It was often cold and there was very little food on the plates. The quality was poor and definitely not what you would expect from a hotel offering meals to guests.

On top of that, many of the facilities were closed. The gym and the sauna were not open, and overall it felt like almost everything was closed or unavailable during the stay. These facilities were one of the reasons I chose this hotel, so it was extremely disappointing.

Overall, my experience did not match what was promised on the website, and I would not recommend this hotel based on my stay.

Food disgusting , there is no customer service at all , staff do not speak English , full of old people , definitely no a 4 star hotel but it s look 1 star, do not believe in the picture.

La comida asquerosa, no hay servicio de atención al cliente en absoluto, el personal no hablan inglés, lleno de gente de edad, sin duda no es un hotel de 4 estrellas, pero parece 1 estrella, no creo en la imagen.

Cibo disgustoso, non c'è alcun servizio clienti, il personale non parla inglese, piena di persone anziane, sicuramente non un hotel 4 stelle ma sembra 1 stella, non credo nell'immagine

Essen ekelhaft, es gibt keinen Kundenservice überhaupt, das Personal spricht kein Englisch, voll von alten Leuten, definitiv kein 4-Sterne-Hotel, aber es sieht 1 Stern aus, glaube nicht an das Bild

La nourriture est déshabillante, il n'y a pas de service à la clientèle du tout, le personnel ne parle pas anglais, plein de vieillards, certainement pas un hôtel 4 étoiles, mais il ressemble à 1 étoile, ne croyez pas à l'image