Paradise Beach Club in Mirissa

I thought that this hotel was a 3* and not 4*, I had intended saying in this review that it barely lives up to 3 star standard, but could easily change that to 4 star with effort. That effort would need to be made in cleanliness, friendliness and courtesy. However, after spending a good fifteen minutes explaining to an indifferent manager about 7 faults in our room and with service and he either missing the point or just not even a tiny bit interested, I can't see them ever changing from 3 star. I don't mind that the furnishings look old and worn, or the towels not brilliant white, as long as they are clean, but with the exception of the bed and bathroom, nothing in the room appeared to have been properly cleaned for at least 12 months. The fridge was filthy, with broken parts of the freezer section hanging down. I had to clean the kettle before use. This hotel was booked as part of a tour, so I don't know the price breakdown On the plus side, the bed was large and comfortable and the room spacious and light. The food was buffet style with a fairly small choice of food which changed daily. The local selection which was my daily choice was very good. The beachside location was lovely.

The perfect location on the beach. Such a shame this hotel was run down. Needs a lot of money spent on it. The rooms were dingy and dirty. Dangerous loose tiles around the pool. Food was ok, and the staff were friendly. Good laundry service but would definitely not recommend.

Not a serious hotel..... Bad service and not so nice as it looks in the pictures. The food was ok though and nice location.

I don’t recommend this place, as the room door does not have any kind of lock, bolt or chain from inside. In which case, someone can (and someone actually did) enter the room with a master key from outside. Response of the manager on duty was not professional or responsible either. Shocking and unacceptable! I noticed three more reviews in the Google Reviews section mentioning the same problem. That means, the hotel management has not/cannot fix this basic problem. Disgraceful to say the least!

Upon arrival at Paradise Beach Club Mirissa, I was genuinely impressed by the stunning pool area right at the entrance. The visual impact was immediate and created high expectations for what seemed like it would be a memorable stay. Unfortunately, this positive first impression quickly deteriorated. The most concerning aspect of my stay was the apparent discriminatory service I experienced as an Asian guest. The staff consistently showed preferential treatment to other “white colored” guests, greeting them with warm smiles and prompt attention while providing noticeably less enthusiastic service to Asian visitors like myself. This differential treatment was both obvious and unacceptable. Operational Failures • Priority given to white guests - Staff repeatedly attended to white guests first, even when Asian guests had been waiting longer • Luggage handling mishap - The hotel staff forgot to deliver our bags to our room, causing unnecessary inconvenience • General service inconsistency - The level of attention and care varied dramatically based on guest demographics The dining experience fell short of expectations. While not terrible, the food quality could definitely be improved. For a beachside resort in Sri Lanka, I expected more flavorful and well-prepared meals that would showcase local cuisine. What started as a promising stay with an impressive pool area quickly turned into a disappointing experience. The discriminatory service practices overshadowed any positive aspects of the property. No guest should feel unwelcome or receive substandard treatment based on their ethnicity or appearance. Paradise Beach Club Mirissa has potential with its beautiful pool and beachside location, but the fundamental issues with staff training and service equality make it impossible to recommend. Until the management addresses these serious concerns about discriminatory practices and improves overall service standards, I cannot endorse this establishment. Would I return? No, and I would not recommend this hotel to fellow travelers, particularly those who might face similar discriminatory treatment.

Do not book at this hotel! ****** hotel front desk! We were treated differently compared to Western (white ) guests. Never smiled, didn’t even bother to offer us welcome drinks despite of us being first to arrive. They kept on impressing Western guests, while us?!? Making us feel so unwelcome. It even took them a while to deliver our luggage in our room, not because they were busy, but because they were prioritizing again western guests despite of us being first to ask for help. No matter how nice and polite we are, they will still give you the same face, ****** face “you cant afford this place” look.

Initial impression as we arrived was wow this looks stunning . The pool is right out front main reception and a very welcoming invite as you enter . And that’s where it ended . It is clear that there are two kinds of rooms available - the newer yet smaller cleaner rooms . Then the one we stayed in - rooms 501 onwards . Older , dated yet bigger . The First Gentleman checking us in had the enthusiasm of someone who did not want to be there . We could not connect to the internet and had two people spend more than 30 mins trying to connect us . I realise this is a first world issue but with things happening at home we need to be available . The light next to the bed needed a different plug otherwise could not be turned on - let alone plugged in . Should not have to have called for that to be fixed .The drawers missing knobs , the bathroom without hand towels which we had to request . The worst was the amount of black mould and dripping water across the air conditioning pipes in the bathroom . It looks unsightly to say the least . Dinner was an all out argument with multiple staff over a beer that was not ordered . It left us feeling like very under valued clients . Having worked in customer service I have always tried to keep a client happy even if I know they are wrong ( in this case we were not ) . In bed I felt an odd lump down near my feet - under the fitted sheet . I un made the bed to discover someone’s eye drop vessel - unused at least - on top of the mattress protector !!!! What - really - you didn’t notice that as you made the bed . I would recommend you stay elsewhere as it’s 50/50 if you get the right staff and the right room along with the right level of service . Very disappointed . Bad reviews spread faster than good sadly .