Palmyra Nature Resort Sigiriya in Sigiriya

We were suppose to stay here but our arrival was not met with the right hospitality. In fact there were a few young boys knocking about who really did not look like they wanted to be bothered by us. Not an ideal way to start a stay. Not a great site for a 2 & 3 year old. Much better for couples back packing & travelling. Rooms looked clean.

Do not stay here! Bed bugs or flea infestation and incredibly scary, rude behavior to cover it up, including threatening police on us for asking for a refund. My wife woke up with 50 new bites on her legs in clusters. We asked the owner for help to dry our clothes to prevent spreading the infestation, and search the bed frame for potential bugs. He, in our room, immediately started screaming at us “no! No bed bugs! Many guests and no one else had them!”. He said these were mosquito bites she had gotten elsewhere. Literally obviously not. We asked again for help, he refused, and told us to leave the property. Screaming the entire time. He only agreed to dry our clothes once we said we wouldn’t leave a bad review, which is coercive and messed up. He threatened to call the tourist police on us when we said we would inform other guests for safety. He and one other staff member continued to lie- now, it was a “caterpillar” bite?! Look at these photos. This was scary, having them scream at us in our room, and they’re being so manipulative, selfish. They refused to give us any of our payment back. All the while saying snide remarks like “maybe you know best if you’re a genius”. He never once offered sympathy, apologies or help for us. We had to bargain for help. Instead the entire interaction was him screaming at us, denying, and trying to get us to leave immediately to cover it up. I will find every possible way to report them, this is completely unacceptable and importantly, unsafe behavior for a business owner. They were just so manipulative I’m still shocked. At one point he said “another tourist got a monkey scratch on a hike yesterday and didn’t complain.” What the hell does that have to do with my wife getting bitten to shreds while she was sleeping? My lord.