Manor House, Kandy in Kandy

The grounds were nice. The staff were friendly. Room was dirty. Lobby bathroom did not have toilet paper or towels. We were bitten by bugs in the bed at night. We had a difficult time communicating with staff. The entire place was run down.

The management cheat customers and curse customser a fool. I booked complementy room for two days in Manor House Kandy, Sri Lanka by paying RS 132,000 in 2021, due to emergency, I only can stay one day, after speaking to hotel management, they rejected to return any payment, but gave a voucher, telling it will be same as money when I go there next time. Then after that,in 2022, I made plan to go there, and called the manager T Raj, he rejected by telling there is no avaibility even no many tourists that time in Sri Lanka, but I only can accept. After this, it happened again when I called. In 2023, I called T Raj on Monday informing I was going there to stay, he told he would call backed me in ten minutes, then after 24 hourse, no any response; then I again called him next day, he told me the same that he would call back me within 10 minutes, then quiet for some hours, I sent text message through what'sapp, no reply. Today, I called him again, he told me the same, I got a little excited and asked him to call back me asap, then same thing happened. So I called him again, he reject to pick up the phone. I used other person phone to call him, he called back, when I told my name, he cut the line. After that I droped a text message through what's app, he told me I was a fool to call him again and again, and told to file case to me as a person threathening me not to call him any more. This is what I had experienced with Manor House Hotel Kandy in Sri Lanka. Be careful when you book this hotel, it's okay for me to lose money, but problem is very rude and unhonest manager working there, no idea what will happen to customers.