Bergwelt Grindelwald | Alpine Design Resort in Grindelwald

This time we booked a two-bedroom suite, which is actually two rooms at the end of the corridor, with a door installed outside. The room is average. The hotel is located on a hillside. Every time you go out and come back, you have to climb the slope or take the stairs. Older people are cautious. The view from the room is not as expected. Other hotels in front of us block the view. On the last day, we confirmed with the front desk after breakfast that we would check out at 13:00 in the afternoon, but when we returned to the room around 12:30, we found that the door was open and the cleaning staff had piled all our luggage at the door of the room. After we questioned it, they looked indifferent, meaning that the front desk did not inform us. The communication was extremely confusing. This matter was incredible. We complained at the front desk when we checked out, and the feedback was also insincere. The overall experience was not good and it was not worth the price. There are many hotels in Grindelwald, and I believe there are better options at the same price. If you must stay, remember to contact the hotel in advance. You can book a car to pick up and drop off the hotel and the train station when you check in and check out. The hotel is far from the train station, a 10-15 minute walk, and very close to the first mountain cable car, a 5-minute walk