W Verbier in Verbier

Stayed here for a snowboard vacation. The hotel is decent, but it falls short of the prices that are charged and how it is advertised. For example, some rooms list a fireplace as an amenity. In reality, the “fireplace” is just steam/water vapor and some orange lighting. There is not a real fireplace to be found anywhere in the hotel, which was disappointing since we enjoy coffee in the morning and wine at night by the fireplace during our annual snow trips. The lounge areas are mid at best. The hot chocolate from the Living Room was awful, and my to-go hot chocolate was served with no lid in a clear, plastic cup that was set inside another clear plastic cup since the inner one with the liquid was beginning to melt. Don’t expect to have privacy in your room, even with the “do not disturb” sign and the door locked. Make sure you use your extra door latch in addition to the deadbolt. On our second evening (approx. 6pm) a staff member ignored our do not disturb sign, unlocked and opened our door without knocking. One of us was in the shower and the other was mid-dressing. Thankfully, the extra latch kept the door from opening fully. We had not asked for anyone to come to our room, and the staff member was apparently at the wrong room number. One evening as we were relaxing in bed watching our own tablet, the speakers that were connected to the hotel TV (which was off) suddenly turned on with loud static. Engineering had to come to adjust something in a cabinet above the TV. Then, overnight the same evening, another speaker spontaneously turned on with static as we slept and could only be turned off by unplugging it. We shared concerns with the hotel and they insisted that we dine at the hotel complimentary on our last evening. We had not heard good feedback about the restaurants, so we were hesitant. In hindsight, we should have trusted our instincts and stuck with our plan to eat elsewhere. But, we wanted to give them a chance to wow us, so we ate at 1519. The chicken dish we ordered was average at best. The shrimp dish we ordered was pink on one side, grey on the other, had a slimy/mushy consistency, and the flavor was disgusting. It was so awful that we did not eat it after trying to power through one shrimp. They did offer to swap it out, but it was late and we were so frustrated and tired of the sub-par overall hotel experience that we just wanted to get back to our room to pack and prep for departure the next day. Unfortunately, this hotel does not represent Marriott well. The stay felt like a complete waste. The hotel is refusing any type of refund, as they are deeming the awful meal at 1519 to be “appropriate”. Better lodging experiences are available at or below this price/point level. Save yourself the money and frustration and stay elsewhere.