The Plantation Koh Tao in Koh Tao Island

We had a booking fully paid for 7 nights at the Plantation Koh Tao, which we were looking forward to. After 10 hours of travelling, we finally reached the place with our luggage and waited by the road. Seeing there was no lobby or anyone around, I started looking for their phone number to find someone to check us in. I called 3 different phone numbers I found online and one finally picked up. 5 minutes later a lady showed up. She then called the owner who arrived 5 minutes later on his scooter. The lady looked quite angry for some reason. We had 2 heavy suitcases to take up to the room, which was quite high up on a really steep slope (like climbing 5 floors or so). The owner took one and the lady asked me to help take the other one up. On our way up carrying the luggage, the lady staff suddenly told us "If you don't like it here, don't come again". I was quite surprised to hear that especially before we even reached the room. Upon arriving in the room, the lady started getting angry at us and shouting at my girlfriend. She told us to "get the f**k out of the hotel". The owner was next to her and trying to intervene while her staff was closed to getting in a physical fight with my girlfriend. The lady staff finally left the room and the owner told us "maybe it's better if you guys leave" and that he would refund us for the booking we fully paid. Given the situation, we left the place immediately carrying our luggage down the hill, managed to find a new last-minute hotel to book for our stay and got a taxi there. This was quite a shocking experience and the first time this happened to me out of the hundreds of hotels I have stayed at before. I recommend absolutely avoiding this place if you want to enjoy your holidays, given the hysteric lady working there. Really bad experience.