Elegant Airport Hotel in Bangkok

Worst hotel! Do not go there. It’s very dirty. Outside smells like you are in the middle of a bin.
Staff is not helpful. This is not a 5 stars hotel. And it is in the middle of nowhere so you have to order food.

The website described this as a 5 star hotel but it was more like a 2 star motel at best. The hotel is close to Bangkok airport but had no shuttle service despite and the airport rail link does not connect to hotel despite their website claiming as such. The room had no toiletries and one of the shower door pane was missing! The staff can't communicate in English and are barely present. Don't waste your money here!

I can’t complain for the location but it’s a little expensive consider the hotel is out of no where.

Not so good

No shuttle, even though they claim to have one. Food is basic. Rooms are adequate. Main good point is its proximity to airport.

The worst hotel I stayed in Thailand. Horrible staff, horrible rooms, horrible service, horrible food. There was nothing good about this hotel. Thankfully I only stayed for one night to catch my flight next day.
There is one short lady at reception, Don't know her name, she will make sure to ruin your day. She is so rude and will treat you like you're staying there for free. This lady will make you feel guilty for asking for any help, will make angry faces and will take you to the rooms by making you walk behind her like her slave.
To the hotel management- if you really want to keep your hotel running and save it from bad customer experience, please fire this lady first.
Coming to the rooms - we booked a deluxe 3 sharing room, we were given a shabby tiny room . it was so small, hardly any space to walk or unpack your luggage. The bathroom has no toiletries, no soap, no facewash, no moisturizer, no conditioner, no toothbrush and other toilet kit.
The buffet breakfast was not continental, only catered to the local Thai people's taste. If you're not from Thailand or other south east Asian countries, you'll have to survive on bread and margarine. They didn't even have milk for tea or coffee or corn flakes.

All in all, save yourself from the bad experience stay away from this hotel