Heeton Concept Pattaya by Compass Hospitality in Pattaya
✅ Staff praised for friendliness, helpfulness, and attentive service, especially at the front desk and restaurant ✅ Breakfast buffet described as good with a variety of options and accommodating special requests ✅ Rooms reported as clean, spacious, and with comfortable beds and balconies offering city or pool views ✅ Swimming pool and fitness center received positive mentions for quality and maintenance ✅ Good value for money with parking rated 10/10 and overall service scores at 10/10 ❌ Some guests noted rooms felt outdated and in need of renovation or modernization ❌ Noise issues reported due to poor soundproofing and presence of large groups and children ❌ Occasional complaints about rude or unprofessional staff behavior during specific incidents ❌ Wi-Fi comes at an extra charge despite high ratings for quality ❌ Distance to the beach and need to cross a road may be inconvenient for some travelers
Rooms and prices
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Description
Heeton Concept Pattaya by Compass Hospitality is a 4-star hotel built in 2005 and renovated in 2023, offering 247 rooms in a single 7-story building. The hotel features a modern design and is suitable for families and young travelers. Guests can choose from room types including Superior Double rooms with balconies, Deluxe Double rooms with pool views, and Family Suites. Facilities include one swimming pool with free poolside towels, three restaurants serving Thai, Chinese, and French cuisine, and a fitness center. Wi-Fi is available for a fee. The hotel provides babysitting services upon request for an additional charge. Parking is free, and the 24-hour front desk and security ensure convenience and safety. Check-in starts at 14:00, and check-out is by noon. A deposit of 1000 THB per night is required at arrival.
Location
Located centrally in Pattaya between Second and Third Road, the hotel is 123 km from Bangkok airport and 30 km from Utapao Airport. Pattaya Beach, a public sandy beach on the third line, lies about 550 meters away, with paid umbrellas and loungers available. The hotel is about a 15-20 minute walk from the beach. Nearby amenities include several cafes and restaurants within 250 meters, such as The Rice Mill and Garden Cafe. Guests will find shopping centers and nightlife within easy walking distance, making it convenient to explore the city from this location.
Tips
- If you prefer quiet, ask for rooms away from groups and corridors frequented by children due to soundproofing limitations.
- Bring your own mosquito repellent as some guests reported mosquitoes in rooms.
- Consider using the hotel’s restaurants for meals as they received high praise.
- Finally, prepare to pay a deposit at check-in and an extra charge for Wi-Fi.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Cuisine: American, Asian, Vegetarian Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is THB 1,000.00 (approx. US$30.45) per night.
- Pets: Pets are allowed Fee: THB 500.00 (approx. US$15.22) per pet per night
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, DinersClub, AmericanExpress, UnionPay, JSB
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Security guard
- Garden
- Doorman
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Safe (in room)
- Iron and board
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Hairdryer (on request)
- Luggage storage
- Telephone
- Iron
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- Free internet
- English
- Parking
- Swimming pool
- Outdoor pool
- Business center
- Conference Hall
- Fitness facilities
- Gym
- Children's playground
- Family/Kid Friendly
- Kids club
- Pets allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 1090 m. It takes 16 minutes To the beach!
The distance to the sea is 460 meters
Street view
Video: Mercure Pattaya Ocean Resort | Full Hotel Tour
Map
Reviews
However, the rooms felt a bit outdated and could use some renovation or modern touches to match the rest of the hotel’s quality.
Overall, it’s a good place to stay if you value great service and tasty food, but the rooms may not meet expectations if you’re looking for a more modern feel.
They were both attentive without being intrusive, making sure everything I needed was taken care of promptly. Their friendliness, professionalism, and efficiency truly elevated the entire dining experience. It’s rare to come across such dedicated staff who go out of their way to ensure guests are comfortable and happy.
Thank you, Gift and Pook, for making my morning so pleasant—you really set the perfect tone for the day! 🌸
Highly recommended for anyone visiting the buffet—you’ll be in excellent hands.
Why this is better:
"Clean and comfortable" are standard, but they're important.
"Very spacious" gives a good sense of the size.
"Great view of the city" adds a memorable detail.
"Incredibly comfortable bed" is a huge selling point for any traveler.
supper hotel handle by unprofessional staff
By mistake one glass broken from me , they start insulted me like I am thief. big eyes , sought, attitude all they applied on me to make me afraid
For 2THB worth glass they asked 100 TBH
Even I not denied to pay, but they have hired special staff for such recovery from guest that literally they start insult you.
Later I have to teach them how to behave and then I paid 100THB by saying ask 10000THB for 1 glass but don’t try to misbehave with me as I am down to earth person but I know how to handle your kind of *****
After leaving hotel I feel sad that I had to do angry on girl (no matter she rude to me but she is girl)
Hotel is good , breakfast is average, staff is not supportive from reception to checkout
They try to collect 5 star review from you from first day first hour.
POIs near hotel
Cafe and Restaurants near hotel
Moreover, I chose to pay via "คนละครึ่ง", but he told me that ถุงเงิน's phone of the shop is with another staff and that staff was not here. OMG!!! (Please, noted that you can log-in ถุงเงิน applications for your shop at maximum of "4" devices.)
For the coffee, it is Dark Roasted Coffee Bean which is good for mass taste of many people in normal.
just wondering why 402 A ? is the other room have also alphabet behind the room number ?
I asked if i could check out and get partial refund from the 18,000 baht for room plus 8,500 deposit.
NOOO only can give you partial deposit back..
Thats 9,000 baht a night here.
Im stuck here for the next 29 days because i cant get my refund..
8 years i have been living 6 months a year here and my first bad experience is this fricken place...
SO UPSET WITH THE PEOPLE HERE.
Frequently asked questions about Heeton Concept Pattaya by Compass Hospitality
What types of rooms are available at Heeton Concept Pattaya?
The hotel offers Superior Double room with balcony, Deluxe Double room with balcony, Deluxe Double room with balcony and pool view, Deluxe Family room, Corner Suite with balcony, and Family Suite.
Is Wi-Fi included in the room rate?
Wi-Fi is available at the hotel but it is charged separately and not included in the room rate.
Are pets allowed at this hotel and is there a fee?
Pets are allowed with an additional fee of 500 THB per pet per night.
How far is the hotel from the beach and what beach facilities are available?
The public sandy Pattaya Beach is approximately 550 meters from the hotel, across a road. Umbrellas and sun loungers on the beach are available for a fee, but pool towels are provided free of charge by the hotel.
Does the hotel provide babysitting services?
Yes, babysitting services are available upon request for an additional charge.
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Hotel prices for: August - September 2026 calendar
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