Hotel J Residence in Pattaya

I booked this hotel for 6 nights because good online reviews. Unfortunately my experience with this hotel is just horrible. When I was checking in on the first day, I told receptionist to give me a higher level & quiet room but they gave me a horrible 2nd floor, which is right next to a busy street. This hotel is a 4 star hotel, but the noise isolation of this hotel is horrible, horrible and horrible, worse than a 2 star hotel. I could not fall in sleep until 1 or 2 am everyday due to outside motorcycle or vehicle noise. This is not the worst part, the worst part of this hotel is built as completely paper wall between room and room. I can hear everything from my neighbor room’s TV or music noise. I lived in another 4 star hotel of Pattaya last year and I never have this kind of horrible noise isolation problem. Also, one of their house keeper doesn’t have any manner. She is an old Thai woman, spoke loud on the phone, with speaker on around 8am morning right outside of my room. As the standard of 4 stars hotel in Thailand, this is completely unacceptable. My horrible 2nd floor room is also right next to the roof of first floor and my balcony door lock is also broken which makes me very unsafe. What if some theft climb to the roof and then he can access my room very easily to steal all my money. Therefore, if you are a light sleeper and I would highly highly not recommend for this hotel

On the first day a neighbor stole food from my bag and then threw it face down on the ground I told hotel security but it didn’t interest them, when I showed them that a camera is Literally outside my door they said they saw nothing on the cameras “lie” the camera has an amazing view of the whole hallway. Guests can steal food from you and destroy it and staff will say nothing and do nothing. I haven’t received one hot meal. The hotels solution to the problem was to give me a microwave I’m happy they did that at least. Internet does not work for longer then 4 hours at a time And if you want to watch Netflix here it will buffer every 2 minutes as the latency is very low here. I have told staff multiple times and still nothing is fixed. Not impressed to say the least. They say they have premium internet this is a lie it is no more then 2 MB’s a second. Room is not bad bathroom is nice. No one speaks good English here it’s hard to communicate with anyone at all besides management.