Hotel Neptunia Skanes in Monastir

+ - The behaviour of the maid - The hotel porter service/behaviour
- - The behaviour of some people of the restaurant staff (head chef, kitchen manager)/ no professionalism - The room was uncomfortable because of the humidity smell (absence of airing for a long time) - The lock on the room door was damaged and there were some difficulties to open/close it( reported but it was not repaired)

Well , not bad hotel , the service is very good , but the plan of hotel is not that much good

First of all, we would travel to Tunisia again because it was our third time. We love the country, the weather and even the people. We booked our vacation in October, so it was low season. Perhaps you will get more to offer if you go there in summer. Please don’t take a flight to Tunis, because it’s a long way the get to the hotel (it can be 3 hours).
We had a family room with a door between and a wonderful view to the sea. Perfect. And we had two balconies with one of them in a huge size. The hotel has 3 stars and we knew that we can’t expect any luxury. But especially the bathroom has to be renovated.
We booked "All Inclusive" and could eat more than 3 times a day. The staffs at the restaurant were friendly and quite lovely to talk with. The meals were nearly different every day and you can choose several things from the salad buffet. They bake fresh pizza and other things like grilled meat. You can take different things from the dessert buffet and also get several non-alcoholic drinks or even wine. But you don’t get a clean table or clean glasses every time. We often had to ask for several things like glasses or cutlery.
We didn’t do any trips, but your tour guides offers many things like sailing with a pirate ship or do a quad tour. Next to the pool there is a “wellness area”. You will definitely meet a friendly man and woman who offer good massages, hairdresser or cosmetic applications. Please try it – you will be more relaxed! And even on the beach there are some people who offer different fun sports like paragliding or jet skiing. At the low season you have a big choice getting a lounger. You needn’t to reserve them early in the morning. Still the same at the pool. The beach has fine-grain sand and the water is refreshing. At the beach bar you can get some drinks, but not for free. If you are an “All inclusive” guest you have to catch your drinks at the hotel bar. That’s not a good idea.
The pool needs refurbishment. We found countless tiles on the ground. You will find a tiny pool for children with a little water slide. Not a big deal. Many children and even the adults will love the big 3 slides. You can have really big fun with them.
At our holiday there was no kids club, just one time painting things on the children faces. That was really sad. And the playground I do not have to mention.
We enjoyed our free days only because of the guys of the animation team Sam, Tito and DJo. They filled our days and evenings with lots of fun and great talks. They tried to do their best with less material to wake up the guests to move a little bit at French balls, darts, water aerobics or water polo. And they don’t annoy you, are always friendly and speak many different languages. Probably more than other person at the hotel. Sometimes we felt a little bit sad because most of the guests didn’t want to visit the evening shows which the animation team prepared. So it can be really boring. But mostly they did a mini disco, which those kids who stayed at the hotel this moment loved to do. They often stay in contact with all tourists and always smile, making them laugh and enjoy the time. We think they need much more support especially with equipment. Because they are the first contact persons for every guest of asking question.
BUT: there was a thing that destroyed our good feelings. The security kicked us out two times to go into our rooms and not sitting at the reception in the evening. We didn’t make any loud screams or other things. We only sat there and talked to the animation team. How unfriendly and unprofessional is this? You can’t sit at the lobby in the evening? We couldn’t talk to the security for asking “why” because lack of language. And the receptionist got angry saying things that aren’t real. The animation team tried to solve the problem because nobody knew what we made wrong. This happened at our last 2 days before leaving. Not a great happy end.
We think there are things which have to be clarified. And also unprofessional staff has to go and get terminated.