Dar Zyne La Medina in Tunis

I would warn you of your stay here to save you the headache. I first of all was expecting the place to be inaccessible by car as I read other reviews, but the walk was awful. I had luggage with me and luckily friends, locals assisted me this day. The roads are made of rock or stones so impossible to use the wheels on the luggage, we had to carry them for a pretty long distance. Also, the walk there was scary. There are shops all along the way but the atmosphere is just dark and crowded along these walkways. For example, there was a man rolling a trash receptacle who just continued walking and bumped into us, no apology. My local friend kept asking me, "Where did you find this place, my God?" This is just the beginning. After arriving to the house, the room was as pictured, but my Tunisian friend had already called ahead to assure that the room was very clean. Not so long after arriving we get a knock at the door, mind you after over 15 hours in the air from my flight, I was exhausted, this is why I booked the room near the airport, to nap before heading to my actual destination. The owner, insisted on copies of identification, she also wanted a marriage certificate, (who carries a marriage doc?) again she insisted on another copy of our documents as previous one was “not a clear copy” that she had made. After not being able to provide a marriage document, she asked for more money by upgrading the room, so we then could stay. Three times she came banging on the door. We ended up leaving, NO REST! The owner is a scammer! After the fact, my friend said they would kill for one Tunisian dinar in that area, it’s not safe.

First hostess did not speak any English. There were absolutely no room cleaning done during our 4 night stay. Wifi and data only worked in very specific parts of the room. Floors dusty and lighting dim. For the price point was left disappointed.

The other host and hostess were at least very helpful.

I feel this property is in need of renovation and some care and attention to the details

This is the worst hotel experience I have ever had. The location of this hotel is the middle of Medina which means you have to walk with your baggage’s to the main streets always since it is not accessible by car. It is a nightmare if it rains, the Medina’s floor is always full of rubbish and ponds of dirty water after rains. This is not the worst part of my stay. We were offered a very large room (suite) upon arrival and it was to our surprise because we only booked a standard room. On the next day morning, we were asked to pack our belongings and move to the standard room we booked. It would have been better if we were told of such information upon arrival so that we can avoid unpacking our luggage on the previous night. The arrangement was very weird since only 2 of the 5 rooms were occupied during our whole stay. We doubted the necessity of room changing. Next, we were not sure why the portion of breakfast on the first morning was so tiny, we felt like we did not have any food after finishing the breakfast. The breakfast became normal on the next few days and we have no complaints on the breakfast anymore. Next, the male staff was quite rude and could not communicate well in English. We were not given the right room key after moving to our new room on the 2nd day and he shouted at us saying he could do nothing and we should wait until the next morning, his manager would give us the right key. Such manager has never showed up during our stay. On the next morning, of course, as expected we could not get our room key. Eventually we packed our belongings and left the hotel with our room unlocked as we booked a private tour and we must leave. When we returned to the hotel in the evening, we received the room key but the door lock was not functioning very well. Anyway, we could still lock the room afterwards. What’s more, hotel building and the room deteriorated quite obviously. A number of the facilities are broken or not well maintained. For example, only 2 light bulbs of the chandelier worked in the suite (1st room given) and the mattress in the 2nd room bend obviously in the middle. No room cleaning service offered during our stay, no towel replacement as well. No hair dryers in the hotel was another nightmare, it is ridiculous to have not even 1 hair dryer which anyone has hair would need it. I have written too much but I was really quite upset about my 4 night stay at this hotel. Highly not recommend this hotel. Look for other places else, staying at the middle of Medina is not a good idea.