Senza Garden Holiday Club in Konakli

Didn't even want to stay the night,it really was so bad had to pay more money to get moved wouldn't give it any stars

This hotel definitely does not deserve a 5-star rating — at best, it qualifies for 3 stars. While the range of services might technically meet 5-star criteria, charging for WiFi and the safe in today’s world is simply absurd.

The infrastructure is worn down and in some cases even unsafe. This especially applies to the shuttle bus to the beach, which had sharp, exposed elements and a heavily rusted frame. Cleanliness is clearly not a priority for the staff — the restaurant floor was consistently dirty, chairs were often stained, and occasionally even the plates were not properly cleaned.

The garden area is neglected, beach towels are long overdue for replacement, and bathroom cleanliness deserves no more than a 2/5 rating.

The main pool bar serves basic drinks. The bartender refused to make a mojito, especially a non-alcoholic version. The cocktails were overly sweet — the safest choices were light beer, white wine, or a gin and tonic.

On a positive note, the bartender (super-nice and pretty girl) at the upper pool bar was exceptionally kind and welcoming. The food selection was diverse, and the pancakes, fries, and salads were very good. However, the meat dishes were disappointing — either too fatty or made from unappealing cuts of chicken.

First of all, I come from a background of hospitality and worked in 5* hotels+Resorts for over 10 years so I know what it takes for a hotel to be recognised as a 5*. This is Definitely not it. The purpose of this review is just to make sure that whoever books this resort next will know exactly what to expect, so that they do not get disappointed as much as me and my girlfriend did. So we booked ALL INCLUSIVE package via love holidays which includes everything flight and transport as well. In order to make it easier, I will write it in bullet points: - WIFI is not included: in 2025 to not provide WIFI in a 5 star resort is criminal. And I am not saying ‘fast WiFi’ I am talking about any type of WiFi. So if you are like us that come from a place where WiFi is not supported in Turkey don’t have a choice but to pay for it. That’s 14 euros (cash only) which means u will need to withdraw and pay a fee to withdraw money as well. - The room: there is absolutely no amenities in the room (no coffee or tee making, no hairdryer) the mattress of the bed is hard rock which gave us back pain every night and deprived us from sleeping. The blankets are not blankets but more towels (which matter of fact, the first night I actually used it as a towel thinking it was one). Furthermore, we had a leak in our room which for 3 days in a row nothing was done even after serving the room 3 times already. And lastly, the walls are so thin that you can hear every thing that goes on the other rooms. Overall, sleeping in this room at night was everything but relaxing and involved absolutely no sleep. - No gym and the spa is incredibly limited which also closes at 17:00 as you can imagine, you would want to enjoy the sun until that time therefore we never actually get to enjoy the spa and by spa I mean literally a tiny Turkish bath which fits maybe 3 people max and a Roman bath which has no use unless you wish to have a massage. They also say they have tennis courts, that is also a scam considering is just one court and in order to play u need to give £20 deposit (again only cash) which with the withdraw fees u need to pay would mean paying for tennis as well. - Restaurants: there are only 2 restaurants one by the beach which literally only does pizza and burger and the main restaurant which is the Buffett and for 8 days in a row they had the exact same food. Extremely limited as well on the selections of dishes and not good quality at all. There are people queuing up before the opening time to rush to the meet section (only 1 available) and if u do not make it there first, forget as the queue for it just became unbearable to wait for a it. Apart from that there is very little meet and fish and once again extremely limited. - Doctor: you better hope you don’t get sick or Ill while you are at Senza. Me and my girlfriend caught a simple flu during our stay and went to see the doctor just to get some paracetamol (nothing special) when we got there doctor was no where to

We have visited the hotel in October (finishing the season, I believe). To start with, it’s 100 percent not 5 star hotel. I would say 3, on a push… and the only reason I’m giving 2 stars not 1, is the staff. The room itself was dirty, awful smell from the bathroom, to extend where we had to keep all the doors shut. Room wouldn’t lock, and it was quite scary to go to the balcony - incredibly wobbly. Must say, if you feel like risking, there was seaside view… far away. Please note, wifi is available for additional price, and reception staff is not super friendly, or from what we’ve experienced. All drinks come in plastic cups, and selection is limited depending on the bar. Beer was ok, and there’s no option to upgrade. Oh, and brown liquid locals calls whiskey, is most definitely not whiskey. On a positive note, bar staff was pleasant, and entertainment team did try their best to get everyone involved. So well done to them. Oh, also good was surprisingly good! Views from restaurant is brilliant, but be prepared to walk if you’re only getting standard room. And fight for the table to be honest. So overall, cleanliness does not meet even 3 stars, and if you would to spend time in the room (standard) you’ll be hugely disappointed. Sorry :)

This place definitely shouldn't be called a 5-star hotel. It's ubiquitous mess. I understand plastic cups are provided at the pool, but in the restaurant, when I ask for a drink in a glass, the waitress looks at me like I'm an idiot, covers the trays with a cloth, and pours it into plastic. The food is average, nothing special at all, just one cheese sprinkled with various spices, and that's how I ended up with 15 bowls of the same thing. I'm giving it a 2 rating only because the pool was okay and the service was quite friendly.
The views are really nice, but the approach from the beach to the room is 500 m as the crow flies, but the elevation is 300.

Not 5 star at all plus make sure bring hiking boots with you not suitable disabled people or elderly people. I wdnt recommend. And food not very nice plus out way city centre.

We were disappointed. The hotel is not 5 stars. The staff was rude. The food was poor (if you didn't arrive when the restaurant opened, you wouldn't get any sweets or barbecue. You only ate salads). The rooms were dirty, you had to wait a long time on the terraces to be served. They cursed at you in Turkish.