Riviera Zen Hotel Adult Only in Alanya

We stayed at the Riviera Zen Hotel in Antalya for 5 days, and unfortunately, our experience was far from what we expected or were promised. From the moment we arrived, things felt off. Despite already paying for a room, the staff insisted we pay for an upgrade upon check-in. It felt like a scam from the start. To make matters worse, we arrived late and hungry, and were only offered a piece of bread and a plum. That was considered a “late-night snack” in their all-inclusive package — we were starving. Speaking of scams, beware of a tour operator named Yusuf and his colleagues. We were scammed by them and would strongly advise future guests to avoid booking anything through the hotel or its associated contacts. The hotel staff, particularly the man running the hammam/spa, was relentless. He asked us every single day, multiple times a day, if we wanted a treatment — despite our clear and repeated “no.” It felt invasive and pushy. I had to eventually explain to him that it is always going to be a no as I cannot participate in any spa activities and to stop asking me. Now let’s talk about the food. In a word: atrocious. Breakfast, lunch, and dinner were all equally bland and tasteless. We ended up eating out for most of the trip despite paying for all-inclusive. And it’s not really all-inclusive — orange juice cost us 100 TL, and cocktails or mocktails were not included. My husband was literally chased down for payment after grabbing a drink we assumed was part of the package. Every time we picked something up, we had to ask, “Is this included?” It completely defeats the purpose of a relaxing vacation. The entertainment was non-existent. One belly dancer performed for about 10 minutes on a Saturday night. That was it. The pool was always overcrowded, and the layout of the hotel was poorly thought out and uncomfortable to navigate. The only positive thing I can say about this hotel is its location — it’s close to shops and a variety of outside restaurants (which you’ll need, because you won’t want to eat at the hotel). Also, be warned: despite what you might think, this hotel is a full 2-hour drive from Antalya Airport, not a quick trip at all. Based on this experience, I will not be returning to Turkey, and I certainly won’t be recommending Riviera Zen Hotel to anyone. If you’re reading this — do yourself a favor and book elsewhere.

Was really excited and looking forward to my holiday at riviera zen based on these reviews only to be left very disappointed. I never write reviews but don't want others to be led into the same trap as we were ! On arrival to the hotel at 3am we checked in at the desk, the staff member gave me our room key and said they would ' discuss upgrades tomorrow' and pointed at a board on the reception which explains upgrades ( 30 euro a night for sea view etc etc.). We got to our room which did have a nice view so we were happy. The next day we were sat round the pool at 2pm and a staff member approached me and my partner and asked us if we wanted to keep our room? And if we did we needed to pay at the desk. We were confused by this and asked to speak to the manager. The staff were quite stand offish regarding this situation and I felt quite intimidated, stating our room wasn't ready when we got there however we said this isn't our fault and we now have to pack everything back up to then take to another room. This completely put a downer on our first day. Seems like they do this to most guests to try get more money out of them for ' upgraded room' it's just completely unfair. The all inclusive buffet is very repetitive, breakfast was awful with not much option. We ate out quite a lot. You have to pay extra for orange juice and the all inclusive alcohol is very limited, cocktails are not included which was a massive let down. We felt the all inclusive was not worth it at all. There are not enough sun loungers to guests so getting a sun lounger if you're up past 9am is impossible, we had to set an alarm for 7am to put towels down and even then we didn't always get a good spot. It's a very cramped pool area with the same repetitive music all day. They must put a playlist of 7 songs on repeat all day, it got very annoying! Limited entertainment at the hotel This is not 4 star in my opinion and I expected a lot more for the price we paid. The only positives were the cleanliness of the hotel, it was clean and bed changed daily. The location is good, near the beach and restaurants to escape the all inclusive. This hotel is extremely basic and I wouldn't stay again.