Hyatt Place Anchorage Midtown in Anchorage

The hotel's free airport shuttle service is good; it can accommodate large and multiple pieces of luggage. It's about a 15-20 minute drive from the airport. The rooms aren't very big, but they are clean and tidy. The breakfast selection isn't extensive, but overall it's acceptable.

We have stayed in this hotel for 3 nights from Otc.25 to 28. Airport pickup is convenient. Hotel Facilities are good.
But staff's performances are different: The girl who incharged the front desk in the evening of Oct.27 is quite helpful, she is always nice and professional. That's great!
But the woman who was incharged the front desk in the noon of Oct.25 is really bad. She was reluctant to give us any help, mentally and ugly treating us as if we own her thousands of dollars. She first offered us a room of 2nd floor, I told her that we had booked and paid the extra charges for the 4th floor king size room on line, then she just asked us waiting for two hours, then another two hours but doing nothing. We had to wait from 10:30am to 14:30pm in the lobby. I had approaching her for several times but she just ignored.At last we had to accept the room of 326. We noticed the hotel was not so busy. The room 326 is noisy in the night, not good for the elder. We are suffering during the staying. We have never experienced a Hyatt staff cold-hearted like this.The woman who incharged the front desk in the noon of Oct.25 was totally unhelpful and should be shamed to Hyatt.
Should I ask the refunding of the extra charges I have paid for 4th floor king size room for the three nights?

I stayed in this hotel for two nights. It was very nice. The people were nice and the service was good. The breakfast was just so-so. It was edible but there wasn't much. I had a very happy stay. I hope you can enjoy your stay too. I really can't write anymore.

The room is quite spacious, the soundproofing is average, the breakfast is just ok, but there is nothing to eat

The room looked very clean and comfortable, but we were bitten and found bed bugs on the second day. It seemed that they had been cleaned before but they kept coming back. The front desk immediately changed the room. Thank you very much! I hope the hotel will pay enough attention and take better measures, such as using anti-insect bed covers and bedding and pillows that can be washed and sterilized at high temperature.

It is a relatively new hotel in the city. It felt relatively quiet after staying for three days. The service staff was very friendly and provided a lot of travel suggestions. Recommended.

Highly recommended for tourists who come to Anchorage for vacation. The hotel has a 24-hour free airport shuttle service, which is very convenient. The hotel's various facilities are relatively new, clean and comfortable. I will stay here again next time.

Very good hotel, lived up to my expectations, there is a shuttle to the train station

The hotel front desk is very friendly and there is a free airport pick-up service (available 24 hours/hourly). If I visit the city again, I will visit this hotel again!