Vacation Inn Phoenix

Room smelled like urine. The frame on sliding glass door is coming off. Bed is like sleeping on a cot on the floor. Hotel is very dirty. They charged an extra $25 dollars to check in early even though room was ready. One of the clerks got in a physical altercation with a couple of guests then she sprayed mace at them while the lobby was full. So I was choking on the mace. The clerk should have just walked away and called the police. Instead she was throwing stuff over the counter back at the people she was fighting. I ended up getting my money back and leaving this place.

I paid online through Orbitz, Orbitz is awesome, but, vacation inn not so much. No cold water literally the faucet in the shower was broken. The point of getting to your hotel room is to unwind and relax. The rooms wreaked of cigarette smoke. The place has so much potential. Hope the place gets a staff and room makeover. Oh and they asked me for a deposit, for what? Which still I has not been refunded

There was mold everywhere and roaches. I had no pillows and when I went to call for more they told me they didn't have any. They told me housekeeping was the only ones that could get pillows and they didn't come in until 730am. When I called at 730am they changed the story to say they didn't come in until 10am. They sprayed my room however after a night they came back. There were holes in my blankets and multiple fire alarms hanging from the walls and light bulbs missing. There was only one usable outlet in the whole room. The neighborhood is awful. I was approached several times for money, to use my cell phone and drugs. I would never stay here again and wouldn't recommend it especially if you have kids.

The rooms were clean but the grounds, hallway and llaundry room were dirty and out of order. There were people fighting in rooms and outside, there were " working girls" roaming the halls and entering several different rooms throughout the night. There were upscale cars in the parking lot though that were never bothered. My car was never bothered either. There were all sorts of people roaming the parking lot throughout the night. Things exchanged between them. The pool area was inside a courtyard and the vegetation there was in various stages of life. The pool didn't appear very clean but there were people swimming. The lobby area was sort of shabby but the staff was pleasant and accommodating. I wouldn't leave this place on foot after dark to walk to the nearby convenience stores or restaurants. The Denny's across the street had a great cook.

I'm sure it was new and nice at one time.
This place does not looks like on the pictures of the website.
It needs a lot a lot of maintenance. Is outdated is like going in time back to a not so nice place.
On the other hand people that work there are very attentive and costumer service is excellent.
I will recommend you bring your own blankets towels pillows and flip flop to go in the shower.
Don't forget the bug spray.

I would like to inform you that Vacation Inn in Phoenix Arizona should not be an option on travel booking websites. It is the most disgusting, scary and smelly motel I have ever encountered. Last minute booking, we were in a bind. Should have planned ahead and read all of the horrible reviews. My mistake. The lobby is dirty with horribly dirty furniture, let that be your first impression and get out before you put money down or sign anything if you planned to stay. Unfortunately for us, I knew right then I did not want to stay, but we had no where else to go so we were stuck there until we could get the heck out of there in the morning. Horrible place. Unsecured entrance as we came in the back entrance to get to our room. A rock was shoved in the doorway. Plenty of shady people milling around in the parking lot, outside and in the hallways. God awful smell. Urine and the smell of drugs. The room was dirty. I had a headache from what I believe was crack being smoked nearby. The smell was pretty much unbearable. Shame on these websites to even suggest such a disgusting option for travelers. The city of Phoenix should close it down. I got no sleep and would never shower there. Be better off sleeping in the vehicle. Zero stars, but Google won't allow that so they get 1. Yuck.

Bugs and black mold. Torn shower curtains. One flat pillow per guest. Cannot open patio door to get air. Smells weird. The front desk said they would look for another pillow, but not to expect one. The spa was slimy and like warm. Think the hair dryer and iron were stolen. Paper thin walls so you get startled awake by yelling and slamming doors. Just no!

There were bugs and roaches. The room smelled like mildew. The curtains were old and torn. The beds were not that awesome but terrible.... There were 2 fitted sheet on the bed and the bottom one had a stain on it plus we were in non smoking area but there were cigarette burns on the bed too.... We checked out early. The receptionist just keep saying I'll talk to the manager but doubting she did and there was a guy that also complained about his room too... It was a terrible stay