Wylie Hotel Atlanta, Tapestry Collection by Hilton in Atlanta

Luxury Hotel prices, Holiday Inn services. Waking up to NO HOT WATER is diabolical. This is my second stay 12 months apart and it happened both times so it's not coincidence they're trying to cut cost. The shower has a half glass with no door, so your glutes are freezing while you shower - again I think it's to cut cost and prevent hot water usage and long showers. The in-room air units have a sensor, so while you're sleep it WILL turn off. The only way to turn it back on is to get up and walk around the room.I 100% could not sleep due to waking up to walk or waking up covered in sweat. Another cost cutting measure that decreases guest comfort. You are unable to connect your own streaming device or gaming system to the TV's. The buttons on the remote control are there for display only. I was given a $18 per day room credit but "coincidentally" the bar didn't know how to apply it so again, I was ripped-off. The front desk is little to no help. On top of that the restaurant applies an automatic 20% gratuity PLUS a convenience fee even though I was at the restaurant eating it. Typical Atlanta, the charges are astronomical and the service is less than sub-par. And I'm not a cheapskate by any means, I just expect a certain level of service when paying a considerable amount of money! I've already gotten the "we apologize" email. No need to copy and paste it.

The hotel was nice. The issue was in the middle of the night a fight broke out in the hallway/nearby room that was extremely loud and disturbing. I was worried someone was going to get seriously hurt and very scared to be so close in proximity. I tried to call the front desk and no one answered. The altercation went on far too long and the staff did little to nothing to make it stop. I wouldn’t stay here again out of concern for safety.