The Queen Anne in New Orleans

This was the worst hotel, and customer service experience, I've ever dealt with. When I got to my room, there were dead bugs by the window and fecal matter on the toilet seat. The room itself had a bad odor. I also discovered a huge (alive) cockroach. I attempted to call the front desk multiple times, no answer. I decided to end my stay and spoke to front desk about all these issues. The front desk person called Dori the owner and had me speak with her. Dori is the rudest, most unprofessional business owner ever. She never once apologized but instead blamed me for "not trying hard enough" to find staff to take care of this. There's no staff in the Queen Anne. They also did not answer the phone after multiple attempts. She also told me that this is Louisiana and to "get over the fact cockroaches get inside." I told her I will not be staying another night and therefore should not be charged for the entire reservation. She yelled at me saying that per their policy they do not issue refunds (I only wanted a refund for the additional night that I did not plan to stay there for due to these circumstances). After a screaming match (a first for me), she said she's done talking to me and hung up. I DO NOT RECOMMEND this business. Ruined my trip.

I really wanted to like this hotel due to its charm. However, we checked in and entered our room, which hadn’t been cleaned (bed unmade, trash full). They switched us to another room on the 3rd floor, which felt like we were being shoved to the attic, as this was a less nice room with low ceilings. This room was not very clean, though had been officially “cleaned”. My husband opened the fridge to moldy food that wasn’t ours. All we got was an apology for that. We asked if we could get a discount on our room since it wasn’t as nice as the one we booked, but we were told it was the same price (even though it’s listed as cheaper on their website). When checking out, they did put a slight discount on our bill, so I didn’t push any farther. However, we were very displeased with our stay. Pictured is a dead bug in the bathroom, water damaged ceiling, and unclean sink.

The room and location were good. However we had a TERRIBLE experience with this hotel. We had booked the room in advance and prepaid on hotels.com. When we arrived the hotel told us they had cancelled our reservation due to my first name not being on the account. They insisted we rebook at a higher rate only through them (not the third party) despite the fact that hotels.com offered to pay the difference to the hotel for the more expensive room. Had we not been in dire need of the room we would have gladly left and not given them our business. In the end Hotels.com saved the day by refunding our money and paying the difference but this was only to make up for the Queen Anne’s charlatan behavior. I have never written a review before but I feel people must know not to patronize a place like this.