Sea Crest Beach Resort in Falmouth

We booked a getaway after Thanksgiving and left our grown kids at home never expecting the entire resort to be overrun with hockey families attending a jamboree.

We tried for an early check in at 2:30pm but unfortunately could not get our room until after 5:00pm. We were told to go enjoy a drink and food at the Lantern. We tried but there was no one to wait on us. The bartender and one waiter were so overwhelmed with the hockey families. My husband finally went to the kitchen and asked for an app and drinks. We were served 45 minutes later. Kids were laying all over the furniture, running around everyone's table and ran in and out to the pool area, the halls, the lobby, the firepit. The resort finally sent out a text saying this would not be tolerated. It only made it worst. We tried to have dinner at the Lantern again but ended up leaving. Parking, none for us at our building because yes, the hockey families took those. Then the cars had to leave for the hockey jamboree at 5:30am so no sleeping in. Beep, beep! I sent in my first complaint to a hotel and I've yet to hear back.

We've been here many time and know it is a family resort and we expect some loudness. We enjoy that! Sea Crest is tired and extremely understaffed. I do want to point out that every employee, even though they were so overwhelmed, tried so hard to be patient. The rooms were very clean and tidy and beds were comfortable and our room was cleaned daily which was appreciated!

The room was large and clean, which was a plus and the bed was comfortable. But...the room was dated and a bit shabby. Peeling paint on the ceiling in the bathroom; shower control was warped and wobbly; the toilet roll was placed in an inaccessible location; one of the white sheer curtains for the outside window was ripped/torn; and we had awful view out the window of the roof and venting system. Also there was an elevator to our floor, but to access our wing, you had to walk up a handful of stairs (perhaps a problem for others; we were not told about that in advance); doors slammed upon closing...very loud! Not in a hurry to go back!