citizenM Boston North Station in Boston

I'm a hockey fan with Marriott Bonvoy Platinum Elite status, so the citizenM Boston North Station seemed like the perfect hotel for my quick trip to catch a game at TD Garden. I learned my lesson though: if something appears too good to be true it probably is.

Since my cross-country flight arrived at dinnertime, my partner and I dropped our bags without really investigating the room before heading out to eat. The hotel is conveniently located not only to TD Garden but also to public transit and local gems; that's why I'm rating the location 5*.

On our return, we got ready for bed only to discover there was no top sheet. My partner called down to the "front desk" only to be told that's not provided by default. This unsanitary practice is unbecoming of a Marriott property.

During the call to the "front desk" we also enquired about washcloths, as the room was only stocked with hand and bath towels; apparently those are available on a tray at the checkin area so you can take as many as necessary. That arrangement doesn't seem very sanitary either.

It wasn't 'til my partner came back with the washcloths that I realized there aren't any cups in the room. So back down he went to get cups from the cafe. (It felt like that punchline in Come From Away when the mayor kept going back to Savers for supplies.)

It's been about an hour since he made the call to the "front desk" yet we're still waiting for housekeeping. Since it's already damn near 11 p.m. I'm not optimistic we're getting that top sheet tonight.

So much for convenience and quality. The room gets 2* for the comfort of the bed only, as I'm docking it for all the lacking amenities I've outlined. I'm giving 2* for service instead of 1* since Andrew was very helpful during checkin.

I truly don't understand how this hotel is considered a 4-star property. I've stayed at enough Marriott brands to know better.

Edit: Housekeeping arrived moments after I posted my review to deliver a top sheet for us to put on ourselves. Then, as my partner was fumbling with making the bed, housekeeping knocked again to deliver a comforter (which we already had).

I am very upset with the hotel. My son stayed in this hotel for 7 nights. 5 out of 7 nights he has been sick, staying in the hotel most of the time. He has had fever and terrible cold. My aunt called the hotel a day before the check out date and the hotel understood the situation and allowed him to stay till 2 pm on the check out date so he can rest a bit before traveling to the airport. But now the hotel just said that they won’t allow him to stay till 2 pm unless he pay for late check out fee. The lady who served us also said she will note the front desk on this ask. Apparently there was no note left at the front desk.

Now to solve the immediate issue, we called the front desk and told the situation. The front desk still insisted to charge. At this point, as a mother, I will definitely pay for the extra hours my son could stay to rest. But the hotel doesn’t seem to care about this.

I am very upset and sad to see this kind of response from the hotel. We asked earlier and now the hotel changes their mind. They will charge him USD 80. Have you ever been sick and can’t even go out? I have never experienced the poor response from the hotel. Can HOTEL MANAGER CONTACT ME. I THINK THIS IS THE WORST RESPONSE.

The hotel numbers listed in the web is useless. I was calling from outside the US and on hold for 30 minutes.

I am very upset with the hotel. My son stayed in this hotel for 7 nights. 5 out of 7 nights he has been sick, staying in the hotel most of the time. He has had fever and terrible cold. My aunt called the hotel a day before the check out date and the hotel understood the situation and allowed him to stay till 2 pm on the check out date so he can rest a bit before traveling to the airport. But now the hotel just said that they won’t allow him to stay till 2 pm unless he pay for late check out fee. The lady who served us also said she will note the front desk on this ask. Apparently there was no note left at the front desk.

Now to solve the immediate issue, we called the front desk and told the situation. The front desk still insisted to charge. At this point, as a mother, I will definitely pay for the extra hours my son could stay to rest. But the hotel doesn’t seem to care about this.

I am very upset and sad to see this kind of response from the hotel. We asked earlier and now the hotel changes their mind. They will charge him USD 80. Have you ever been sick and can’t even go out? I have never experienced the poor response from the hotel. Can HOTEL MANAGER CONTACT ME. I THINK THIS IS THE WORST RESPONSE.

The hotel numbers listed in the web is useless. I was calling from outside the US and on hold for 30 minutes.