Wingate by Wyndham Houston Bush InterContinental Airport in Houston

To lay your head down for a night this will serve its purpose. But don't expect much more. There were some cosmetic issues with the room like the microwave door being broken but the room was tiddy. The real issue is the shuttle service and the rude driver.

On check in you are prompted to sign up for time for pick up, great. You are also told you need to be in the lobby 20 minutes prior to pick up, waiting. What is not told to you is that the shuttle will be here 20 mins prior as well.

My partner and I had been sitting in their lobby for upwards to three hours waiting for pick up. The young lady came to us 15 mins prior to ask us if we are waiting for the shuttle and to let us know the shuttle was hear. So we begin to start making our way to the shuttle packing our things up. Not 30 seconds later the driver is in causing a commotion, "where they at? I got a schedule to keep. Im going to leave." By this juncture we are not late and we're just alerted that she was here. And she left.

Upon speaking with the young lady at the front desk, it can be compared to speaking with a wall. Simply repeating you needed to be here 20 mins prior. We had been sitting in the lobby for 3hrs, what do you mean? The long and the short of it is that its unprofessional and a service like this shouldn't be offered without the parameters being articulated fully. Its a shame.

In the middle of my stay of 4 days recieved a call to come and get my belongings due to power outage. This hotel was the only building affected. The hotel staff will only refund days not used but will not give any incentive for inconvenience. This is wrong having to move off of 2nd floor in the dark. Will not advise this place to anyone