The Ritz-Carlton, Pentagon City in Arlington
✅ Staff is repeatedly described as courteous, professional, and attentive, often greeting guests by name. ✅ Rooms are spacious, clean, and beds are consistently called very comfortable. ✅ Location is highly convenient with direct metro access, proximity to Pentagon City Mall, and close to Reagan Airport. ✅ The Club Lounge and restaurant Sante receive positive remarks for food quality and service. ✅ Complimentary services like free parking and bike rentals add value to the stay. ❌ Some guests note the hotel and rooms feel outdated, with comments about small lobby and aging facilities. ❌ There are occasional reports of inconsistent or poor service experiences, including housekeeping and check-in issues. ❌ In-room amenities such as shower pressure and minibar policies have drawn criticism. ❌ One guest mentioned being incorrectly charged for parking and slow refund processing. ❌ Air conditioning in corridors and some rooms was noted as problematic, with some guests feeling cold due to draft.
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Description
The Ritz-Carlton, Pentagon City is a 5-star hotel built in 1990 and renovated in 2007, offering a wide range of room types from Economy Single rooms to 1 Bedroom Executive Double Club Suites. It features amenities such as a spa and wellness centre, fitness centre, sauna, and an on-site restaurant called Sante, praised for its decent and attentive service. The hotel provides free parking, a kids' club, bowling, tennis courts, and bicycles at no cost. Guests can expect 24-hour front desk service, currency exchange, and concierge assistance. Despite some notes on dated interiors, many guests highlight the high level of personalized service and comfort, especially in the Club Lounge and rooms with city views. Pets are not allowed, but service animals are accepted.
Location
Located on South Hayes Street in Arlington, The Ritz-Carlton, Pentagon City is directly connected to the Pentagon City Mall. The Pentagon City subway station is right outside the hotel lobby, providing easy access to Washington, D.C. landmarks just four stops away. Reagan National Airport is nearby, reachable by a short taxi ride or two metro stops. Several casual dining options such as Auntie Anne's, Subway, and Chipotle Mexican Grill are within 100 meters, making it convenient to grab a quick meal or snack.
Tips
- Book a Club Lounge room or upgrade to enjoy the complimentary breakfast and drinks, which guests highly recommend.
- Use the metro station right outside for easy access to D.C.
- landmarks and Reagan Airport.
- Be cautious with minibar items as they can be pricey and charges are strictly enforced.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: American Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, UnionPay, Visa, DinersClub, JSB
- Check in time: 16:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- All Spaces Non-Smoking (public and private)
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Room service
- Fridge
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Kitchen
- Microwave oven
- Packed Lunches
- Coffeemaker
- Bottled water
- Free Wi-Fi
- Internet access
- Car rental
- Spanish
- German
- English
- French
- Multi-language staff
- Portuguese
- Arabic
- Chinese
- Tour assistance
- Bowling
- Hiking
- Fishing
- Parking
- Parking nearby
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Kids club
- Pets Not Allowed
Video: Is the Ritz-Carlton in Pentagon City better than the other Ritz-Carltons? | Never Dunn Eating
Map
Reviews
Very rough robe and towels
No luxury feel whatsoever
Shower head very basic with less than ideal pressure
Staff was nice and courteous
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about The Ritz-Carlton, Pentagon City
Are pets allowed at The Ritz-Carlton, Pentagon City?
Pets are not allowed, but service animals are permitted.
What types of rooms are available at this hotel?
Room types range from Economy rooms and Standard rooms to Executive Suites and various Club Suites, including options with city views and multiple occupancies up to sextuple rooms.
Is parking available at the hotel?
Yes, free parking is available on site.
How close is the hotel to public transportation?
The Pentagon City subway station is located right outside the hotel lobby, providing quick access to Washington, D.C.
Does the hotel have facilities for business travelers?
Yes, there is a business centre, meeting and banquet facilities, and express check-in/check-out services.








































































































































