Skyline Hotel Hanoi in Hanoi

BE AWARE! WE WERE SCAMMED

We arrived very late, around 3:00 a.m., due to a delayed night flight. Upon arrival, we were informed that there was no room available for us and that we would need to stay in another nearby hotel. Unfortunately, this alternative hotel was of very low quality and nothing like what was advertised or shown in the pictures (as you can see in the photos below).

The bed was extremely uncomfortable, with a very hard mattress and stained bedsheets.
The room did not feel hygienic at all.

We had also booked breakfast, but in the morning we were told that breakfast was served in yet another different building, in a low budget hostel, about a 3-minute walk from the original hotel, which was also nothing similar to what we saw in pictures.

After this experience, it is hard to believe that the good reviews here are real — they are very likely fake. Please do yourself a favor and NEVER book a room here.

Worst hotel experience of my life – unsafe, misleading, and filthy

I booked Skyline Hanoi Hotel for 3 nights (INR 9,500 total). This was hands-down the stupidest hotel decision I’ve ever made.

Let’s be clear:
• The hotel is located inside a narrow, shady, filthy lane that constantly smells of garbage and sewage.
• The “Superior Double Room” was tiny, suffocating, and poorly maintained.
• Promised amenities (locker, mirror, desk, etc.) were missing. There was no mirror except in the bathroom.
• Switchboards, cupboards, and doors were wobbly and broken.
• Bathtub shower was broken on arrival — replaced only after repeated complaints. After fixing it, staff left the bathroom soaking wet and didn’t bother cleaning.

Now here’s the absurd part:
Because this hotel sits in a claustrophobic alley and lacks space, breakfast is served ~500 meters away in another building.

You must: Walk 500m → take elevator to 8th floor → climb 2 flights of stairs → reach 10th floor
…just to receive pathetic, low-quality breakfast.
Minimal variety. Cold coffee. Ice request denied.

If you’re traveling with parents, elderly people, or anyone with knee issues — avoid this hotel at all costs.

Then came the final disaster.
Today, on my last morning (8 AM), water stopped in my room (401) while I was literally in the middle of using the toilet. Staff kept telling my wife “10 minutes”. It never came.

We checked out at 11 AM — water was STILL not restored.

They later admitted only my room had no water.

Their solution?
They asked us to carry all our toiletries to the 7th floor to bathe and use the toilet there.

That’s when I discovered something even worse:
👉 My 7th-floor key opened my 4th-floor room.
This means ANY guest can potentially access ANY room.
That is a massive security breach. Completely unacceptable.

This place is not even 1-star standard.
Broken infrastructure. Zero hygiene. No accountability. Dangerous security lapses.

This hotel single-handedly ruined my Hanoi experience.

Save your money. Save your sanity. Book literally anywhere else. I am not coming back here. Never.