Skylark Hotel in Hanoi

FRAUD ALERT, PLEASE READ!

We booked 3 nights in this hotel from trip.com. The price was expensive for Hanoi but after seeing the room photos we thought it would be nice to stay in a fancy place.

The photos advertised were FAKE! The room was dark, small and old. Very ugly. The walls need to be painted urgently, the furniture is old and the beds are hard and uncomfortable. Please see the ad and actual pictures and judge by yourself.

We told this to the reception staff right as we walked in, but they told us that they would speak to the manger the following day. They "upgraded" us to a bigger room which was a bit less sad but still no resemblance to the photos and not what we paid for.

We complained to trip and requested a partial refund but the hotel just refused. They just ignored our claim and told us that "they renovated the rooms in 2020 and that is why they looked different". Come one guys, it's been 5 years since 2020 plus that room didn't seem to be renovated for the last 30 years.

The breakfast was buffet but below average (little to choose from, not the best quality) and the swimming pool was small with freezing cold water and no towel service.

I strongly suggest you find a better place for the same price, as this one shouldn't cost more than 20 USD per night.

The photos online looked decent, but the reality was a completely different story. The room was heavily moldy with a strong, unpleasant odor that made it hard to stay in for long. The soundproofing was almost non-existent — I could barely sleep because of the constant noise from outside. Breakfast was very basic, with limited choices and poor taste. The overall experience was extremely disappointing. The location wasn’t great either — while it’s about a 10-minute walk to the Old Quarter, the hotel sits at a busy intersection, making the area very congested and noisy. I do not recommend this hotel.