Equinox Resort in Gold Coast

We stayed at Equinox Resort Gold Coast, and unfortunately, our experience was very disappointing. The location is good. It has both advantages and drawbacks. The building has beautiful views, it is close to the beach, and very close to the light rail station, which makes it easy to travel around the Gold Coast. However, there is almost nothing around the building itself. There are no shops, cafés, or basic services within immediate walking distance, so you need to take the tram or drive to reach the main centre and most restaurants. However, the service and general conditions were far below expectations. The most serious issue happened when the hotel charged our Visa card for another guest’s bill (about 1000 AUD). The reception acknowledged the mistake and processed a refund in front of us, but it still took five days for the money to return to our account. During a trip this is very stressful, as it left us with very limited funds. Despite this inconvenience, the hotel did not offer any gesture of goodwill. Even when we asked for one extra hour for checkout because our flight was in the evening, the request was refused. The room itself had a very outdated bathroom with no proper ventilation at all. Instead of a real window or extractor fan, there is only a strange open ***** near the ceiling that appears to connect with the building’s ventilation shaft. Through this opening cigarette smoke constantly enters the room and the corridors. The smoke does not disperse. It hangs heavily in the air and stands in the corridors, making it extremely difficult for non-smokers to even walk from the room to the lift. The smell is overwhelming, causing headaches and breathing discomfort. This suggests a very poor ventilation design for a residential building, and it is hard to understand how such conditions are considered acceptable for guest accommodation. The bathroom door is located directly opposite the bed, and it is not a normal door but a folding accordion-style door, which is very noisy and offers almost no sound isolation. This makes the already outdated bathroom arrangement even more uncomfortable for two people sharing the room. Cleaning service is also extremely limited. Rooms are cleaned only once per week. For two people we were given only one hand towel, one small face towel, one bath mat and two bath towels for the entire week. No pool towels were provided at all. There are washing machines on several floors with a cost of about 5 dollars per load, but most of them do not seem to work, so guests must search for the one functioning machine. The common areas are also poorly maintained. The spa pool bottom is broken, walls in the corridors are dirty, and there were long trails of ants visible on the walls. The elevator is another major problem. It is very old and slow, and it often goes down to answer lower calls even after already picking you up and moving upward. It is a shame because this accommodation has a fantastic location and bea

On Arrival the elderly bloke was nice but very little information was given and just asked for a signature, then just told me my room was on level 7. I had to find the Carpark myself and was unsure where to park as there are garages and no parking signs all throughout, things placed in carparks to try and save them etc. We then get to our room that has been updated but the furniture was not and broken, eg: legs broken and not fixed. Then had cockroaches running about everywhere also throughout the hotel and in the rooms. 1 Laundry sachet was given for our 12 night stay to wash our clothes and towels because towels were not to be replaced until 6 nights into our stay, we had to wash them ourselves. These towels were also our towels provided for the pool. I find this really unsanitary due to the pool having chlorine and then wanting us to use the same towel after a shower. I did ask reception for new towels and was told NO we were provided towels these are now our responsibility until they are replaced after the 6th night when our room got serviced. This brings me to toilet paper. Our roll of toilet paper was only a half roll on arrival and was told they are $1 each at our expense if we wanted a new one. My Partner and I were relaxing in the pool and spa and as couples do we’re having a cuddle. The Elderly bloke comes out and accuses us of having relations in the spa. We felt very watched and violated of privacy as adults. Continued on Google reviews. Very poor quality Resort

The location was good, the staff were nice and helpful, granted. BUT The pictures on the web were wholly inaccurate and highly doctored. The adjoining rooms were straight out of a bad 1980s movie. The carpet, kitchen, bathrooms, and furniture have not been changed since it was originally built in the 80s. To say it was dated is a huge understatement. The cleanliness was questionable. There was dirty underwear stashed in the room divider, and the amenities were old and rickety. Noise carried from the hallways, and the pipes of the building made noises that kept my children up. Unequivocably, the worst place I have ever stayed at, and I have travelled many cities and countries. The room rate they are charging for is ridiculous for the quality you are definitely NOT going to get. Would not recommend at all.

My experience has been terrible and disgusted throught the stay. The room smelled oily. The carper was greasy. There cockroaches from everywhere. I had terrible sleep due this. This is a very wrong representation of the property. The photo showed in the advertisement is so clean and nice where as the room was quite the opposite of it. When I complained of cockroachea to receptionist she told we do it evey 3 months and there is nothing they can do right now. I had sleepless nights because of the fear of cockroaches and the smell in the lobby and the room.
ChatGPT said:
Certainly. Here's a more strongly worded version of your complaint, reflecting frustration and disgust:

My experience at this property was absolutely appalling and utterly disgusting. From the moment I stepped into the room, I was hit with a strong, greasy, oily stench that made it impossible to feel comfortable. The carpet was sticky and grimy, as if it hadn’t been cleaned in months. To make matters worse, cockroaches were crawling out from every corner — an absolute health hazard and beyond unacceptable.

I barely got any sleep during my stay. Every night was filled with anxiety and discomfort — constantly on edge, fearing cockroaches might crawl over me while I tried to sleep. The photos advertised are completely misleading, showing a clean and modern space, whereas the reality was filthy, unhygienic, and the exact opposite.

The lobby reeked, the room was nauseating, I want write more but exceeding the lim