Neptune Resort in Gold Coast

Good size apartment, good location for beach and tram along gold Coast beaches.

Fantastic location my teenage daughters loved being to close to Pacific Fair. Still close to the centre of broadbeach and the beach. The room was clean and modern. The bed was uncomfortable which was the only negative. Overall would stay again.

Central location to beach, shops and dining. Perfect spot for a relaxing holiday.

Clean and comfortable unit. Helpful friendly staff. Great location, close to beach, shops and trams.

Neptune Resort has Manager Brett & Administration Manager Paula.
We found the Neptune Resort is located at an awesome location opposite fabulous Pan Pacific Fair SC and nearby Oasis SC Woolworths.
We didn’t need a car as we walked everywhere to SCs and to the light rail and bus terminal located beside NR. Travelled by public transport to Movieworld & SeaWorld parks, Surfers Paradise, Currumbin Bird Sanctuary. Staff are Patient Helpful Polite Respectful. Cafes and Broadbeach shops are within walking distance. The Kurrawa Beach is a 5 minute walk away. Broadbeach and its shopping mall is a 10 minute walk away. Thanks very much 🙏 Brett & Paula!!! My family absolutely loved staying here 😊

Staff were excellent, room had everything I needed. Shopping close by, beach close by, easy walking even to connect with tours. Tram was across the street to get anywhere along the coast there, even to Brisbane. I was told fares are only .50cents, including all the way to Brisbane, did not comfirm it, but information was given to me by a reliable source.

First of all we would def return to Neptune .. the only negative was no hand rail or anything to steady oneself in the shower ..( Im on a walker ) and felt with a tile floor , which soon gets slippery ,this was a necessity...also nxt time we would request an apartment at the rear if the building, maybe less road noise ??? Over a we enjoyed our stay ...

The location is very good, opposite a large shopping mall, convenient to travel by tram. However, the room is quite old, and if checking in after office hours, you have to contact the staff by phone, which takes quite a long time.

I stayed in four different rooms on four different stays. The location is very central to all the sights and events around the Gold Coast. Not much need for a car when you can walk or train to most things in the area. Everything is quite suited to walking. I didn't use any of the common areas while I was here so I can't comment about that.
No fault of the hotel, but the area is overrun with loud cars and motorcycles who seem to take joy in ensuring the thousands of residents can hear their personal engine above everyone else's. That is part of the Gold Coast scene wherever you go unfortunately.
The rooms vary quite a bit between really nice and fairly average. It seems these are mostly managed units by individual owners so you can tell those owners that put some care and expense into their units.
I was travelling here for work and the little things make a big difference like having a decent coffee machine and tasteful furnishings and so on. Admittedly I am a bit fussy and found some units with junky cheap furniture and little effort in terms of appliances, fixtures and so on to be a little disappointing. On the other hand, some of the units were very nice and endowed with the kind of things I would have in my own home, which made a big difference to me.
There were a few quirky things like instructions and directions on the TVs and lots of written warnings about various things for which you might incur a charge for. I regard these types of things in resort accommodation as being in quite poor taste and generally indicative of customer service that isn't particularly guest focussed but also fairly typical for Australian businesses in general so I wouldn't expect elsewhere to be much different.
For reference I own and let holiday accommodation in a nearby regional area and many years ago spent ten years working in hospitality at resorts of various kinds internationally.