Hotel Klisura in Sunny Beach

Arrived home today after a 10 night stay at the hotel. Arrived early hours of the morning the night receptionist was friendly and got us checked in and to our room quickly. The room was very big but outdated. The beds were small and very uncomfortable. The shower was great as it had a proper cubicle and not just a drain in the floor. Room was cleaned every day and fresh towels and bedding every 3rd day. First morning for breakfast the lady owner was very pleasant, breakfast was adequate but was the same every day. Location was great for beach and sea front restaurants. However after the 3rd day despite speaking to the owner every time we saw her we were ignored. We went out everyday/evening to diffrent places as not the type of people to spend every waking hour at the hotel which we think is why we were being ignored. Lastly on our last day our flight was not till 23:45 and we had to vacate the room at noon, we had asked about a room for getting freshened up and changed.We were informed very rudely that no she had nothing available. However i was told by a guest later who stays there all the time that room 1 is the room they used. Anyway safe to stay we will not be going back.

Just returned from a week at the Klisura Hotel. Initially it appeared fine, however, on further inspection, although the room was spacious, it was outdated with the decor, loose floor tiles, which the beds conveniently covered. The beds were hard and very uncomfortable, never managed to get a good nights sleep. The sofa in the room although comfortable, when tried, there was no evidence that it was cleaned between occupiers, therefore being fabric it was easily stained and left it open to cross infection, which was really off putting. The T.V was a model from the late 80’s early 90’s, we like to take our USB adapter that has films and music to listen to, however given the model of the out of date T.V this was not possible, therefore we were stuck with, news, news, and more news! This need to be drastically updated. We stayed for 7 nights, bedding, and towels, were only replenished twice during our stay, and given the temperature between 28degrees and 32degrees every day we felt that this should have been done on a daily basis. The room was only given the once over, but no evidence of the floors being swept and mopped. On our first night, we arrived early hours of the morning, Stan who introduced himself as the owner of the bar and hotel made us feel welcome and at ease, however, our second night was not the same, because we went to the local supermarket to get refreshments and snacks for the room, he witnessed us bringing them back, and his whole attitude towards myself and my partner completely changed. My partner went to the bar as a normal person would if there were no waiting staff around (this was mainly a walk in bar), ordered the drinks, to which he said “ why come up to the bar for your drinks when I have people to take your order” after I sat down, other people that were also sitting went to the bar to order their drinks but nothing was said about them going to the bar, which made us feel unwelcome, therefore we used other bars, with more welcoming staff. Also… the pool water did not seem to be pH tested or any evidence of chlorination which is usually available due to allergies and skin reactions with the chlorine (over chlorination)(holidays that we have been on previously have provided documentation on request of the pH level of the water, cleaning regime and when chlorination takes place, due to experiencing nausea, vomiting and diarrhoea on past holidays) Unfortunately I experienced 2 days of severe diarrhoea and vomiting which had to be treated due to dehydration. So in all be aware of the cleanliness of your room, and if in doubt of the pool cleanliness ask for documentation regarding cleaning, chlorination and pH of the water and be aware of going into the pool if you have a mosquito bite or open wound as you could acquire a nasty infection. Hope this helps, fellow travellers