Bankya Palace in Bankya
✅ Guests highlight the friendly and respectful restaurant staff and good service there. ✅ The hotel offers clean and spacious rooms with some featuring balconies and great views. ✅ Facilities like the heated outdoor and children's pools, free parking, and the wellness center receive positive mentions. ✅ Several reviews mention professional and courteous staff in areas such as reception, security, and housekeeping. ❌ There are multiple complaints about maintenance issues, including non-functioning air conditioning, mold in bathrooms, and dirty pools. ❌ The reception service is frequently described as poor and unwelcoming, with strict check-out policies causing discomfort. ❌ Serious concerns were raised about inappropriate behavior by a massage therapist, reported by more than one guest. ❌ Some guests noted the hotel is somewhat isolated with limited nearby amenities and uneven cleanliness standards.
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Description
Bankya Palace is a three-star spa hotel built in 2005 and renovated in 2012, located in the town of Bankya, Bulgaria. The hotel offers 60 rooms spread across two four-story buildings, with a total area of 7,800 m². It specializes in wellness treatments using mineral waters and provides a variety of amenities including a heated outdoor pool, a heated children’s pool, a spa center with sauna and massage services, and four conference halls equipped for meetings and events. Free Wi-Fi, free parking, and family-friendly facilities such as children’s high chairs in the restaurant and cribs upon request are available. The hotel’s rooms range from standard to deluxe and suite categories, some with garden or mountain views. Guests praise the friendly restaurant staff and cleanliness, though some note mixed experiences with reception and spa service. Overall, Bankya Palace offers a comfortable stay focused on wellness and relaxation, suitable for families and business visitors alike.
Location
Bankya Palace is situated at 70 Boulevard Varna in Bankya, approximately 500 meters from the town center. It lies about 16 kilometers from Sofia’s city center and 21 kilometers from Sofia Airport (SOF), making it accessible for travelers arriving by air. Close to the hotel, at just under one kilometer, is Vazov's Oak, a 300-year-old tree where the Bulgarian writer Ivan Vazov composed "Morning in Bankya." The hotel is positioned on a quiet street near a park, offering a peaceful environment somewhat removed from bustling urban areas.
Tips
- If you plan to use the spa services, verify the staff credentials and report any issues immediately.
- Expect a strict 12:00 noon check-out time, so plan accordingly especially if traveling with children.
- Booking a room with air conditioning is advisable, as some rooms reportedly lack functioning units.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: [Mon - Sun] 07:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, DinersClub, AmericanExpress, Visa, MasterCard
- Check in time: 12:30. Check out time: 12:30.
Services and facilities
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Outdoor furniture
- Upper floors accessible by elevator
- Reception desk
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Locker
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Poolside bar
- Bottled water
- Free Wi-Fi
- Internet access
- Car rental
- Airport transportation
- Transfer services
- Russian
- English
- Multi-language staff
- Tour assistance
- Barbecue grill(s)
- Billiards
- Hiking
- Picnic area
- Fishing
- Barbeque
- Sun Deck
- Offsite parking reservations required
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Seasonal outdoor swimming pool
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Tennis court
- Fitness facilities
- Solarium
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids' TV Networks
- Pets Not Allowed
SPA HOTEL BANKYA PALACE 4* Болгария София обзор – отель СПА ХОТЕЛ БАНКЯ ПАЛАС 4* София видео обзор
Map
Reviews
My husband and I stayed at this hotel in December 2024. I regret not writing this review sooner. At the time, I chose to handle the matter privately and submitted a formal complaint to reception regarding what happened during my visit to the wellness center.
During a massage session, the therapist, Mitko Bachvarov, touched me inappropriately and made inappropriate comments. His behavior made me feel extremely uncomfortable and violated. This was not a misunderstanding; it was unprofessional and unacceptable conduct.
I formally reported the incident to hotel management. Recently, I became aware that he appears to still be employed at the hotel. I am also aware of another complaint posted on Trip Advisor by a different woman describing similar behavior.
It is deeply disturbing that, despite formal complaints, this individual may continue to work in your wellness center. Guests have the right to feel safe, respected, and protected, especially in vulnerable settings such as a massage treatment.
I am sharing this so that other guests are fully informed before booking a stay. This situation is extremely serious and should be treated as such.
The only issue I have is with the reception- very poor service there, no common sense for simple things. Be prepared to be kicked out of your room at 12.01 at noon even if you are with your kid, because they have to clean urgently for the next customer, even if outside the temperatures are extremely cold.
There was a very nice pool area, good parking and a good breakfast, so it was an excellent stay.
90 percent of the dishes had stains and were not very well washed.
The towels in the rooms had holes.
The pool was very dirty. The bottom was full with all kind of dirt, leaves, bugs, etc. Seems like nobody cleans it.
Finally, our whole group saw how a woman who was dressed like a cook, was smoking cigarettes inside the kitchen from which the food was being taken and served! This left us all shocked!
We will never visit this place again!
Both our rooms had no functioning Air conditioner. It was 30° in our bedrooms. Had to sleep with windows open. Windows had no net so mosquitos could enter bedroom. Shower curtain fell duringy shower 3 times.
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Frequently asked questions about Bankya Palace
What types of rooms does Bankya Palace offer?
The hotel offers a variety of room types including Standard room, Business room, Deluxe room with or without views, Suites, and even a Presidential Suite with balcony and view.
Is there a spa and wellness center at Bankya Palace?
Yes, the hotel features a spa center with sauna, massage, solarium, and other cosmetic procedures, some of which are paid services.
Are children accommodated at Bankya Palace?
Children of all ages are welcome. The hotel provides free cribs upon request and children’s high chairs in the restaurant. There is also a heated children's pool.
How far is Bankya Palace from Sofia Airport?
The hotel is located approximately 21 kilometers from Sofia Airport (SOF).
Are pets allowed at Bankya Palace?
No, pets are not allowed at this property.
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Hotel prices for: June - July 2026 calendar
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