7.8
Good
90 USD
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Bankya Palace in Bankya

🌍
Bulgaria, Bankya, 70 bulevard Varna
● Center: 670 m

Guests highlight the friendly and respectful restaurant staff and good service there. The hotel offers clean and spacious rooms with some featuring balconies and great views. Facilities like the heated outdoor and children's pools, free parking, and the wellness center receive positive mentions. Several reviews mention professional and courteous staff in areas such as reception, security, and housekeeping. There are multiple complaints about maintenance issues, including non-functioning air conditioning, mold in bathrooms, and dirty pools. The reception service is frequently described as poor and unwelcoming, with strict check-out policies causing discomfort. Serious concerns were raised about inappropriate behavior by a massage therapist, reported by more than one guest. Some guests noted the hotel is somewhat isolated with limited nearby amenities and uneven cleanliness standards.
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Check availability
Deluxe Double room
Deluxe Double room
Wireless internet, air conditioning and minibar
Beds:
109 USD
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1 Bedroom Single Suite
1 Bedroom Single Suite
Private bathroom
Beds:
157 USD
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Suite
Suite
Wireless internet, air conditioning and minibar
179 USD
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Double Suite
Double Suite
Private bathroom
Beds:
179 USD
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Run of House
Run of House
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Standard room
Standard room
Wireless internet and private bathroom
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Standard Single room
Standard Single room
Wireless internet and private bathroom
Beds:
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Standard Double room
Standard Double room
Private bathroom
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Business room
Business room
Private bathroom
Beds:
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Business Double room
Business Double room
Private bathroom
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Deluxe room
Deluxe room
Wireless internet, air conditioning and minibar
Beds:
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Deluxe room with view
Deluxe room with view
Wireless internet, air conditioning and minibar
Beds:
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1 Bedroom Deluxe room
1 Bedroom Deluxe room
Wireless internet, air conditioning and minibar
Beds:
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Deluxe Single room
Deluxe Single room
Wireless internet, air conditioning and minibar
Beds:
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Deluxe Single room with view
Deluxe Single room with view
Wireless internet, air conditioning and minibar
Beds:
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1 Bedroom Deluxe Single room
1 Bedroom Deluxe Single room
Wireless internet, air conditioning and minibar
Beds:
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Deluxe Triple room
3 x
Deluxe Triple room
Wireless internet, air conditioning and minibar
Beds:
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Deluxe Triple room with mountain view
3 x
Deluxe Triple room with mountain view
Private bathroom
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Deluxe Triple room with view
3 x
Deluxe Triple room with view
Private bathroom
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Deluxe Double room with garden view
Deluxe Double room with garden view
Private bathroom
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Deluxe Double room with view
Deluxe Double room with view
Private bathroom
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Deluxe Quadruple room
4 x
Deluxe Quadruple room
Private bathroom
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Deluxe Quintuple room
5 x
Deluxe Quintuple room
Private bathroom
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Suite with garden view
Suite with garden view
Private bathroom
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Suite with view
Suite with view
Private bathroom
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1 Bedroom Suite
1 Bedroom Suite
Private bathroom
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Single Suite
Single Suite
Private bathroom
Beds:
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Single Suite with view
Single Suite with view
Private bathroom
Beds:
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Triple Suite
3 x
Triple Suite
Private bathroom
Beds:
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1 Bedroom Triple Suite
3 x
1 Bedroom Triple Suite
Private bathroom
Beds:
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Double Suite with garden view
Double Suite with garden view
Private bathroom
Beds:
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Double Suite with view
Double Suite with view
Private bathroom
Beds:
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1 Bedroom Double Suite
1 Bedroom Double Suite
Private bathroom
Beds:
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Quadruple Suite
4 x
Quadruple Suite
Private bathroom
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Standard Suite
Standard Suite
Private bathroom
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Standard Double Suite
Standard Double Suite
Private bathroom
Beds:
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Presidential Suite with balcony and with view
Presidential Suite with balcony and with view
Air conditioning, minibar and shower
Beds:
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Presidential Quadruple Suite
4 x
Presidential Quadruple Suite
Private bathroom
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Deluxe Cottage
Deluxe Cottage
Private bathroom
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More rooms

Description

Bankya Palace is a three-star spa hotel built in 2005 and renovated in 2012, located in the town of Bankya, Bulgaria. The hotel offers 60 rooms spread across two four-story buildings, with a total area of 7,800 m². It specializes in wellness treatments using mineral waters and provides a variety of amenities including a heated outdoor pool, a heated children’s pool, a spa center with sauna and massage services, and four conference halls equipped for meetings and events. Free Wi-Fi, free parking, and family-friendly facilities such as children’s high chairs in the restaurant and cribs upon request are available. The hotel’s rooms range from standard to deluxe and suite categories, some with garden or mountain views. Guests praise the friendly restaurant staff and cleanliness, though some note mixed experiences with reception and spa service. Overall, Bankya Palace offers a comfortable stay focused on wellness and relaxation, suitable for families and business visitors alike.

Location

Bankya Palace is situated at 70 Boulevard Varna in Bankya, approximately 500 meters from the town center. It lies about 16 kilometers from Sofia’s city center and 21 kilometers from Sofia Airport (SOF), making it accessible for travelers arriving by air. Close to the hotel, at just under one kilometer, is Vazov's Oak, a 300-year-old tree where the Bulgarian writer Ivan Vazov composed "Morning in Bankya." The hotel is positioned on a quiet street near a park, offering a peaceful environment somewhat removed from bustling urban areas.

Tips

  • If you plan to use the spa services, verify the staff credentials and report any issues immediately.
  • Expect a strict 12:00 noon check-out time, so plan accordingly especially if traveling with children.
  • Booking a room with air conditioning is advisable, as some rooms reportedly lack functioning units.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
  • Breakfast: [Mon - Sun] 07:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
  • Pets: Pets are not allowed
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: UnionPay, DinersClub, AmericanExpress, Visa, MasterCard
  • Check in time: 12:30. Check out time: 12:30.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • Shopping on site
  • Air conditioning
  • Elevator/lift
  • Smoke-free property
  • Heating
  • Security guard
  • Newspapers
  • Ticket assistance
  • Gift shop
  • Express check-in/check-out
  • Garden
  • Television in lobby
  • Terrace
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Reception desk
Rooms
  • Bridal suite
  • Non-smoking rooms
  • Room service
  • Family room
  • VIP room amenities
  • Cable TV
  • TV
  • Minibar
  • Hairdryer
  • Locker
  • Shower/Bathtub
  • Bathtub
  • Shower
  • Wardrobe/Closet
  • Bathrobe
  • Alarm clock
  • Slippers
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant
Services and amenities
  • Ironing
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Luggage storage
  • Wake-up service
  • Telephone
Meals
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Restaurant
  • Poolside bar
  • Bottled water
Internet
  • Free Wi-Fi
  • Internet access
Transfer
  • Car rental
  • Airport transportation
  • Transfer services
Languages Spoken
  • Russian
  • English
  • Multi-language staff
Tourist services
  • Tour assistance
Recreation
  • Barbecue grill(s)
  • Billiards
  • Hiking
  • Picnic area
  • Fishing
  • Barbeque
  • Sun Deck
Parking
  • Offsite parking reservations required
  • Parking nearby
Pool and beach
  • Swimming pool
  • Spa tub
  • Indoor Pool
  • Outdoor pool
  • Beach facilities
  • Seasonal outdoor swimming pool
  • Pool facilities
  • Beach/pool towels
Business
  • Business center
  • Event facilities
  • Fax and copy machine
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Tennis court
  • Fitness facilities
Beauty and wellness
  • Solarium
  • Massage
  • Steam room
  • Sauna
  • Spa
  • First Aid Kit
Kids
  • Playroom
  • Babysitting and childcare
  • Children's playground
  • Children swimming pool
  • Kids' TV Networks
Pets
  • Pets Not Allowed

SPA HOTEL BANKYA PALACE 4* Болгария София обзор – отель СПА ХОТЕЛ БАНКЯ ПАЛАС 4* София видео обзор

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Reviews

Cleanliness
Amenities
Location
Service
05.05.2026 Maria
Sexual Misconduct by Massage Therapist

My husband and I stayed at this hotel in December 2024. I regret not writing this review sooner. At the time, I chose to handle the matter privately and submitted a formal complaint to reception regarding what happened during my visit to the wellness center.

During a massage session, the therapist, Mitko Bachvarov, touched me inappropriately and made inappropriate comments. His behavior made me feel extremely uncomfortable and violated. This was not a misunderstanding; it was unprofessional and unacceptable conduct.

I formally reported the incident to hotel management. Recently, I became aware that he appears to still be employed at the hotel. I am also aware of another complaint posted on Trip Advisor by a different woman describing similar behavior.

It is deeply disturbing that, despite formal complaints, this individual may continue to work in your wellness center. Guests have the right to feel safe, respected, and protected, especially in vulnerable settings such as a massage treatment.

I am sharing this so that other guests are fully informed before booking a stay. This situation is extremely serious and should be treated as such.
17.02.2025 Plamen
Great hotel and amenities, friendly staff
07.02.2025 Culture
The hotel is fine, the staff in the restaurant is amazing and very mannered. Great service at the restaurant. Very well cleaning of the rooms. Generally everyone is very well behaved and respectful!

The only issue I have is with the reception- very poor service there, no common sense for simple things. Be prepared to be kicked out of your room at 12.01 at noon even if you are with your kid, because they have to clean urgently for the next customer, even if outside the temperatures are extremely cold.
08.10.2024 Todd
Nice hotel with clean, spacious rooms and a good staff. The hotel is somewhat isolated, but they also had a full restaurant, although there was a large group being catered the night we were there, so there was some competition for service.
There was a very nice pool area, good parking and a good breakfast, so it was an excellent stay.
16.09.2024 Marieta
This is no more than a two star hotel.
90 percent of the dishes had stains and were not very well washed.

The towels in the rooms had holes.

The pool was very dirty. The bottom was full with all kind of dirt, leaves, bugs, etc. Seems like nobody cleans it.

Finally, our whole group saw how a woman who was dressed like a cook, was smoking cigarettes inside the kitchen from which the food was being taken and served! This left us all shocked!

We will never visit this place again!
22.07.2024 Samuel
Not that great for English speaking guests. But I can imagine that the hotel is a great stay for the locals. Seemed nice and got the feeling that it is a relaxing place.
07.07.2024 Viktoria
Nice location near the center, good for a coffee break but not for staying there. Room was dirty.
07.07.2024 N
This is not a 4 star hotel. It is a MINUS 4 star hotel.
20.08.2023 Gina
The property was built well but not maintained up to standard. On the website, it said ALL rooms had air conditioning but our room didn't have one and it was VERY hot. We didn't have a balcony either. Our room had 3 beds with very little distance between them and was very hot in the afternoons. The bath tub had dark mold. The pool had very cold water which didn't feel like mineral. It was largely unusable. The area around the hotel was not very walkable. There were no stores or other amenities around the hotel. There were large park areas which were not maintained and unusable. All things considered this was not 4star value and a lot of things promissed to us turned out not to be true.
02.08.2023 Fiona
Blond older receptionist seems to hate her job. Completely rude, unprofessional, unwelcoming. We forgot our passports at a cousin's home in Sofia. She refused to give us our rooms without them,. Afteruch argument, agreed to give one out of two rooms usingy husband's citizen card. Harassed us for our passports even though we already said we would drive back to Sofia to get them when we can. We drove 6 hours from Varna to reach Bankya...we were tired. Receptionist showed no compassion at all.

Both our rooms had no functioning Air conditioner. It was 30° in our bedrooms. Had to sleep with windows open. Windows had no net so mosquitos could enter bedroom. Shower curtain fell duringy shower 3 times.
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POIs near hotel

museum
Art Center Bankya (9 min)
Contemporary art museum open Tuesday–Friday 2–6 PM, weekends 11 AM–5 PM.
monument
Monument to the Fallen in Wars (10 min)
War memorial honoring those who died in military conflicts.
monument
Elena and Nikola Ivanov Monument (11 min)
Monument bust dedicated to Elena and Nikola Ivanov in central Bankya.
attraction
Vazov's Oak (15 min)
300-year-old oak tree where Bulgarian writer Ivan Vazov composed "Morning in Bankya."

Frequently asked questions about Bankya Palace

What types of rooms does Bankya Palace offer?

The hotel offers a variety of room types including Standard room, Business room, Deluxe room with or without views, Suites, and even a Presidential Suite with balcony and view.

Is there a spa and wellness center at Bankya Palace?

Yes, the hotel features a spa center with sauna, massage, solarium, and other cosmetic procedures, some of which are paid services.

Are children accommodated at Bankya Palace?

Children of all ages are welcome. The hotel provides free cribs upon request and children’s high chairs in the restaurant. There is also a heated children's pool.

How far is Bankya Palace from Sofia Airport?

The hotel is located approximately 21 kilometers from Sofia Airport (SOF).

Are pets allowed at Bankya Palace?

No, pets are not allowed at this property.

Hotel prices for: June - July 2026 calendar

The average hotel price this month is 93 USD The best time to book is June 6, with rates starting from 90 USD

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