Parklands Hotel in Bansko

Writing this to emphasise our first day of being in this hotel as we arrived today. First impressions were good although there is no reference to parklands hotel and pool, which is what we booked, it's actually parklands aparthotel. The rooms are really great no complaints at all so far. Checking in was pai less although I ugh the key cards they gave us seem to used only for plugging in to the socket to enable electors and serve no other purpose. My key for was given to me in bits because the wooden number part had broken off. Took me a while to. Find the correct lift as there are different lifts for different areas which wasn't totally explained. So the real issues are that the hotel, in a ski resort, has no ski storage as would be expected and as I have had at literally every resort accommodation I have ever stayed at. We were directed to the I. House ski rental shop, which is very small so would expect very little choice. When we asked the guy whether there was an option to store skis here he was rude and said of course not. Therefore the options left are to find storage outside the hotel at 10 lev a day so approximately another 30 pounds per person. To me this is a big issue and a pain. Then we ate dinner which was included, and what a shock. So few choices and food was rarely if ever refreshed. Guests were left waiting as the two main dishes, Margherita pizza and tomato pasta were gone. The salad was nice but apart from being asked for our room number we did not have any other interactions at all. No offer of a drink even if paid for, nothing. The location of the hotel also appears to be in a weird location. The direct path to the town seems blocked off and yiu have to take a detour rather than a direct route. Not a big problem but strange. Stayed at three other places in Bansko and all were better I would say.