Allegra Balneo & SPA in Golden Sands

The only plus of this hotel is the young guys serving the restaurant and bars. What I didn't like. 1. Food. Fire the cook! I have an AI meal plan and for a whole week I didn't try anything that was even a little tasty. Tasteless, burnt, unsightly. How can you manage to spoil chicken - I can't understand. There was no variety. Poor. Breakfasts were the same. There were practically no pastries. And this is in Bulgaria - which is famous for its cuisine.Fruits are a separate minus. Hard nectarines and overripe watermelons, absolutely *paper* melon once a week. 2. Reception. The ladies are unfriendly, they talk reluctantly, if you approach the counter with a question - they don't pay attention to you. Questions are not answered. Checking in is a disaster and a pain. Instead of the required check-in at 3 p.m., you can wait until the evening. The answer to all questions is the same - the room is not ready and I don't know when it will be ready. If you arrived early in the morning, there is nowhere to change clothes and leave your things. The luggage room is small and does not close - no one watches it. Leaving suitcases there is dangerous - anyone can take them. Access to the luggage room is open to everyone. 3. Cleaning. There was none. During my week of stay, no one came into the room. Not even to change the towels and take out the trash. But on the day of departure (checkout at 12 noon!!) they entered my room WITHOUT KNOCKING TWICE. The first time around 10 am, the second time at 11. That beats me. 4. Room. There is mold along the wall in the shower and no water pressure. To understand how the air conditioner works, you probably have to be angry. Because in my room on the 6th floor, there was a box hanging on the wall with all the images erased. No remote controls. Just a box - it has two levers and a wheel. No one explained how to use it. The room is hot. Until I accidentally saw exactly the same box on the wall in the common corridor - and took a photo of it on my phone. There is not a single hanger in the closet. The clothes dryer on the balcony is broken. Conclusion. I'm not a picky tourist, and I chose what to eat from such food, and I'm not too surprised that the room was not cleaned. But the overall impression is that it is not 4 stars. And I will not choose this hotel again under any circumstances.

lower your expectations of this hotel before you get there. There are many appearances that the hotel conveys through pictures and descriptions. Most of the facilities are with payment including parking, spa, most of the bars, etc. I felt disrespected and fooled during my stay at this hotel.

I am extremely disappointed with my recent stay at this hotel. Firstly, I had to wait over 60 minutes only to be informed that my room was not ready. To make matters worse, my friend was assigned a room that was already occupied by other guests. This is completely unacceptable and shows a lack of organization and attention to detail.

We paid for an all-inclusive package, which included food and drinks. However, when we were at the pool, we were told that we had to go to the balcony to get the included drinks. This meant that every time we wanted a drink, we had to walk up a staircase, which was very inconvenient.

To top it all off, when we were departing from the hotel, we found that one of our cars was blocked in by another guest. Despite having taken an additional payment for parking, the hotel staff failed to assist us in resolving this issue.

Additionally, when we tried to address all these issues with the manager, they were uncooperative and did not want to engage with us to resolve the situation. Overall, this experience was frustrating and far below our expectations.

Lots of mess
Rusty trash cans
Spiders were hanging on the walls
Not worth the money, very disappointed