ICON LAB Hotel Shenzhen Futian in Shenzhen

The hotel staff were incredibly unprofessional. I booked a bay view room, but at check-in, they told me it was a city view room. After several confirmations and a long wait, I still ended up in a city view room. When I called the front desk, they were unyielding, claiming that this room also offered a bay view. Are you seriously trying to pull the wool over your guests' eyes and deceive consumers like this?

On top of that, there's construction going on right next to the hotel, and the noise was clearly audible even on the 40-something floor. Light sleepers should definitely think twice before booking here.

Okay hotel hardware, nice views, beautiful sunset view, free mini bar, toilets and showers comfortable. But there are no USB C port for charging, only USB A type. The borrowed charging cables from Hotel are slow. Wifi also slow.

However extremely strong cigarette smell on non-smoking rooms. No air purifier was provided although customer service said they would arrange

Booking said check-in time is 14:00. Arrived at 16:30 telling us the room won't be ready for another hour. Okay, the attitude of the Front-desk Staff Ms Wang was polite and apologetic, so we are fine. When we came back at 17:30, she has helped to change our room to Twin Beds from Double, we appreciate her help as Twin was not available when I booked.

Ms Wang also tried to resolve the cigarette smell issue by offering a different room. The first room door faced the exit stairs which stayed half open and strong cigarette smell came from there. There were continuous smell of cigarettes throughout the floor.

Second room was a higher floor, same layout, there was incense-burnt smell this time. Ms Wang arranged an cleaner auntie to take a look. Instead of bringing air purifier, she brought a bottle of fragrance spray, trying to cover the smells. Also just asked us to cover the ventilation window wider. She asked my son to step up the chair and pushed harder to let the open window locked at a wider angle. This auntie complained us being too sensitive to smell then left with very rude comments.

Air purifier never arrived...

The night temperature was around 12°C, with the window opened it was quite chill, and downstairs the car honking till 02:30am. Since this is for one night, we didn't want to move again or dare not to trouble the room service auntie.

Throughout the night, I couldn't sleep because I am allergic to the cigarette smell and so we had breakfast and left earlier than planned.

When we went out to the corridor in the morning, strong cigarette coming from exit stairs (I think the staff are smoking there) and corridor was filled with cigarettes smell, like those Karaoke place.

Breakfast at 44/F food offer was mediocre, after a bad night, we didn't enjoy the food, the table clothes were extremely dirty. Floor was sticky.

Overall speaking, I can accept the noise from the construction sites (even on Saturday and Sunday from morning) which had been communicated, the indoor air quality and the hygiene of the breakfast place is not acceptable. Bad experience.

If you are allergic to cigarette smoking smell, think again before you book. Or you need to get your asthma medication ready.