Element Science and Technology Town Hotel

The hotel is lovely. Especially the service from the staff. Most of them speak English and are always willing to help. If anything goes wrong they make sure to correct it and leave you satisfied. Rooms are quiet and spacious. The breakfast is good , has bit of variety of western and Chinese food. The highlight for me was the food truck by the patio. It sells affordable and delicious hotdogs and very yummy ice-cream. there is a small water show in the evening as well . It’s also near a mall so many food options. A little far from the subway or train station but I’ll still give it a 10/10!

Located in the Science and Technology City of Suzhou High-tech Zone, the surrounding area integrates the elements of "technology, landscape, and humanities" and is close to an artificial lake. The environment is quiet and suitable for vacation.
The hotel is close to Taihu Avenue and has convenient transportation, but the business atmosphere in the Science and Technology City area is relatively quiet, and you need to travel a short distance to nearby commercial entities.
With environmental protection, natural landscape and family-friendly facilities as its core advantages, Element Suzhou is suitable for tourists seeking a quiet vacation or a short business trip. Its kitchen configuration and parent-child services are particularly outstanding, but improvements need to be made in terms of spraying less air freshener and surrounding convenience.

The hotel is good. The breakfast place has changed. I often stay here when I come on business trips. But the price fluctuates. Sometimes it exceeds the standard and I can't afford it. 😓

I've been here four times and I still like it very much. The Element Suzhou Science and Technology City, owned by Marriott, has many details. My favorite breakfast is their fried chicken and bread. I didn't get to eat Laba porridge during the Laba Festival, but I didn't expect to eat it in the hotel. The hotel's operation and management are very good. No wonder the business is so good on weekdays. The breakfast restaurant is full. I, a traveler, love it too! ! ! I remember the first time I went there was on December 13th. At that time, the hotel seemed to have just opened and was still adjusting some details. A few days later, I went there again with my bestie. I was very happy to have breakfast. There were many varieties, and the bread was freshly baked and delicious! ! All categories are fresh. Later I came here once with my boyfriend, and it was very convenient to charge the phone here. Then I came here again yesterday, and found that the front desk staff here speaks very good English, and the front desk lady who received me was also excellent! ! I had a very good impression of her because I wanted to sign up for a Marriott membership and she helped me a lot with the process. What was particularly unexpected was that she also gave me welcome fruit. There are tips next to the air conditioner, which makes it very easy to turn it on. I didn’t know how to turn it on the first time, haha. From this detail, I can feel the operator’s intentions. The bathrooms are all Kohler, the towels are clean and have a light fragrance, and the bed is very, very comfortable! ! ! ! The quilt is soft. I took a lot of photos in the hotel. I like coming here very much and want to relax here every time I take a break. It smells good as soon as you enter the hotel~~ There is an aromatherapy machine.

The service is thoughtful, the environment is quiet and beautiful, and the facilities are slightly old. Because we arrived late, the original room was upgraded to a suite. Maybe it is less used, there are some spider webs in the corner of the suite bedroom, which is recommended to be cleaned. The breakfast variety is relatively complete, but the taste is average, the level of ordinary business hotels. The environment is really good.

Now, I can sit here and tell you that we’re staying in an eco-friendly hotel that even though you’re inside its high glass windows gives you an outdoor vibe. I can even sit and talk about the saline pool, its state-of-the-art gym and list all the amenities; and I can even talk about the number of rooms and the fact that as we speak there’s an international summit going on here.

Somehow that won’t speak about my experience here at this hotel. Elements (by Westin) Suzhou Science & Technology Town does have all of the above BUT what I love about this hotel is its Staff. I love the fact that they seem to be always be here. I somehow believe that they live onsite because they’re always around.

In the morning, even before I enter the Salon I hear, “Nǐ hǎo Marsha” from the Breakfast Host, followed up by the nice lady in the Salon, smiling at me and ushering me to the coffee machine, while handing me my 2 brown sugar packs. She knows my morning habits so quickly. Not only that, because they knew Peter was missing from my breakfast table for a few mornings, they now signal to me with take away containers for Peter, to have his breakfast in the room.

When we need to go anywhere the young ladies at the Front Desk (no matter which Shift) are always either asking us where we need to go so that they can call a CASH taxi to get us to our destination. One of them even came with me one day to the Bank of China’s ATM and sat in the taxi while I went in and conducted my business and accompanied me to the Campus to visit Jon-Marc. Yesterday, one of them even used her own Didi account to get us transportation back to the hotel and we reimbursed her (and walked away while she was trying to give us back our change because we knew she wouldn’t have taken the Tip as is their custom). How else could we have shown her how grateful we were for her kind gesture?

Then there is Simon Jiang, the General Manager, who speaks perfect English and is always there to assist and offer suggestions of things to do and places to go. Simon was the one who actually explained to me that you can’t just walk into a pharmacy and get anything without a prescription. What I can tell you is that even though he is the GM he is always on hand assisting the staff with their work. Even though there is a clear hierarchy here, he takes off his jacket and assists in the kitchen, you can sometimes see him helping the older ladies bring out the heavy equipment (if needed) when they’re cleaning the floors, clear tables, etc.

Or Alex Ju, the Assistant General Manager, who accompanied Peter and I to the hospital and stayed and spoke with the doctor and the international insurance department on our behalf (in Mandarin) to make everything a little easier for us.

These people are the ones who have made my stay here memorable and I can honestly say that its because of them that I would recommend Elements by Westin in Suzhou to ANYONE who wanted a place to stay without hassle and with a host of helpful, courteous, friendly staff. It has been my pleasure having encountered such warm, friendly, delightful and gentle human beings.

Hotel services are basic but hotel is brand new, very nice, kitchen in rooms, good breakfast buffet. Hotel grounds are right on the water with nice path to walk, and restaurants nearby

The service of Drink Desk is really good. The best of the hotel. Rooms are okay and nice but some with noise as close to machines. The only thing needs improvement a lot is the restaurant. Food is not good, and less options....the worst is the staff works at restaurant are sucks. Very poor attitude. No service and only care about their cell phone's game or chatting.