Hotels in Suzhou

Decided last minute to take the kids to Suzhou, and after a lot of searching, I settled on the Hilton. Although it was pricey, the service, environment, and facilities lived up to the big brand name. The breakfast had a great variety, and the hotel's pool, gym, and other amenities were all excellent.

The room was spacious and spotless, equipped with a large fridge, induction cooker, and microwave. There are plenty of restaurants and snack bars nearby, plus a gym. It's right next to the subway station, making it incredibly convenient to get around, with direct access to Suzhou Center, Pingjiang Road, and more.

We booked this hotel because it was close to where my child had a competition, which was very convenient. The room overall was pretty good – clean and with excellent soundproofing; you could barely hear any noise from outside. The breakfast was also quite substantial. After checking out, we were even given a parking voucher for the underground parking garage. Overall, I was quite satisfied with the...

I came to Suzhou for Liu Yuxin's Xanadu concert, and the hotel was very conveniently located near the Olympic Sports Center. The front desk upgraded me to a one-bedroom suite, which was very spacious with excellent facilities. The concierge staff were also very helpful.

I was a bit worried after seeing a few negative reviews before arriving, but everything went smoothly from the moment I checked in. The hotel environment is top-notch, and the staff are very welcoming. I was traveling with my child this time, so I chose a one-bedroom suite. The room was on the other side of the hotel, part of the extended stay section, and it was incredibly quiet and spacious. I was...

I came to Suzhou for Liu Yuxin's XANADU 2.0 concert. I chose Hilton because it's a well-established brand and not far from the Suzhou Olympic Sports Centre, which proved to be the right decision. I was very satisfied with the environment, service, and comfort. As soon as I arrived, hotel staff helped me with my luggage from the car, and then again when I got to my room. They also greeted me every time...

The duty manager, Manager Zhao, contacted us even before check-in. He arranged a Hoopoe-themed room for us this time and informed us of the check-in details. On the day of arrival, he contacted us in advance to greet us at the main entrance and helped with our luggage. The room came with a special telescope, Hoopoe-themed cushions, and bird-related decorations. My child loved it, and we'll definitely...

April, the most beautiful time of year, and I took advantage of a rare opportunity to travel. A huge thank you to Liu Qin, our guide from the hotel, for making this trip so special. She proactively added me on WeChat and thoughtfully helped us with directions, recommending nearby attractions and delicious food. When we arrived, a lovely young lady named Zhang Ting greeted us warmly, showing us to our...

The room was very clean and tidy, and the environment was exceptionally good. It's right by Tongli Lake. The hotel itself is a Suzhou-style garden, and it's beautiful to walk around in spring. The photography service they partnered with was also excellent.

The newly renovated Tongli Lake Hotel is truly a breath of fresh air (I've stayed here before). From the front desk staff to the service personnel, everyone was courteous and polite, embodying the service standards of a five-star hotel. The breakfast is rich and highly recommended!

The environment is beautiful, the rooms are clean, and the service is excellent, making you feel right at home. I look forward to staying here again next time I have the chance.

Our stay at the hotel was fantastic! The environment was serene and the place was spotless, making it perfect for a family vacation with kids. The complimentary travel photoshoot offered by the hotel was a great bonus; the photographer was incredibly nice. We'll definitely be back!

Cleanliness: Very clean and tidy. Environment: Great location, and convenient parking. Service: Attentive service. Facilities: Well-equipped.

The room was spotless and the bedding was super comfy. Breakfast was great too! After eating, we went for a stroll around Baodai Bridge Park, walked along the ancient bridge, and took some photos.

The hotel is grand, the rooms are clean, the environment is beautiful, and the service attitude is excellent. The facilities are complete, and the hygiene and cleanliness are well-maintained.

Very close to Wuyue Culture Museum, about a 10-minute walk through the park. Also very close to Baodai Bridge, roughly a 10-minute walk. The hotel upgraded our room type, it was clean, and had a great view!

Arriving at Suzhou Baodai Bridge International Hotel by car, I was shocked by its grand venue and majestic momentum. The suite I stayed in was spacious and elegant, with double beds and a large living room. Each area has a balcony, and the lighting and ventilation are excellent. Looking down from the balcony, the Grand Canal is picturesque day and night, and the view is extremely wide. The breakfast...

The front desk staff were very welcoming, and I got upgraded to a suite. The room was spacious and comfortable, with elegant decor. Breakfast offered a great variety, and the hotel's proximity to the canal was a bonus – perfect for a pleasant stroll along the river.

The hotel's location is excellent, with a fantastic view, especially at night. The room facilities are comprehensive, and despite being an older hotel, it doesn't feel outdated. The only minor flaw was a small gap near the wall where the curtain didn't fully close, which might just be an issue with this particular room. It's something that could be improved.

Whenever I visit Suzhou, I always choose to stay at Hotel Nikko. The service is consistently excellent, and the location is superb – right by a subway station, making it convenient to go anywhere. The rooms are very comfortable, and the shower pressure is fantastic. Every staff member, from the cleaning aunties to the front desk and concierge, is incredibly friendly and helpful. I'm very satisfied

The room was comfortable, clean, and well-equipped, and the breakfast spread was fantastic. It's super convenient as it's right next to Shizishan Station on Metro Line 1. The pool is great, and the night view from the room is lovely.

Great location! It's an established hotel that has all the essentials. They even included free tickets to Hanshan Temple and Tianping Mountain, and didn't charge extra on weekends, which was a nice bonus. I booked it for a client and they gave positive feedback.

The hotel is conveniently located, and the environment and hygiene are generally good. However, the service was truly disappointing. Firstly, upon arriving at the hotel by car, the bell desk staff's procedure for helping guests with luggage seemed completely untrained. Checking in and parking the car are separate tasks but can be done simultaneously. Directing guests to designated parking spots would...

JAL's service is excellent, and the breakfast is abundant. We chose a room with a view of Lion Rock, which was beautiful. It's also very convenient to get around, with supermarkets and shops nearby for shopping and dining.

Absolutely amazing!!!!!! The location is superb, and the front desk service is top-notch. They even upgraded us to a lake view room when one was available, which was absolutely stunning!! After staying here, I'm already planning my vacation for next year to come back! Truly breathtaking. If you're coming to Suzhou, especially to Jinji Lake, the InterContinental is definitely worth it!

This view alone is worth the trip! Whether it's for a romantic anniversary, a family vacation, or a business trip, this is the best choice in Suzhou Industrial Park. I highly recommend booking a high-floor lake view room; it's absolutely worth every penny. I'll definitely be staying here again next time I'm in Suzhou!

Fantastic location with unbeatable lake views, right opposite Suzhou's iconic 'Big Trousers' building. The night views are stunning! It's super convenient for boat tours from the pier and lakeside strolls. The room was spacious, clean, and comfortable. The Michelin-starred Chinese restaurant served excellent food, and the overall hotel service was great. I'll definitely be back!

This hotel is perfect for a staycation! It was my birthday, and the hotel thoughtfully upgraded me to a lake-view room where I could see the Jinji Lake Ferris Wheel and the beautiful lake. The view was absolutely stunning. The complimentary birthday cake from the hotel was also delicious. Additionally, the hotel boasts three Michelin/Black Pearl-rated restaurants. The Chaoshan cuisine on the top floor...

The room was a little dated but very clean. The service was attentive and thoughtful. Breakfast was also plentiful, and the view was exceptional – truly a prime spot. In the evening, you can take a walk near Jinji Lake, where the air is lovely, and there are plenty of places for shopping and dining nearby. I'll definitely stay here again next time I'm in Suzhou.

The room was spacious and clean, though the facilities were a bit dated. The service was great, and the surrounding area is excellent, with the Ferris wheel and Moonlight Wharf nearby, and plenty of dining options. I'll definitely book the InterContinental again next time I'm in Jinji Lake.

The Service: Staffs were very friendly and helpful. The Room: The suite was very nice! There is even a small kitchen with microwave and refrigerator. Good size, clean & comfortable. The Location: Right next to the hotel, there are several restaurants & a convenient store. Super convenient!!

I really liked this hotel. Rooms were really nice. Beds very comfortable. Food was great in the hotel. Breakfast buffet is also quite good. I would definitely stay here again!

Maybe we got lucky but our room had a kitchen, including a machine for washing/drying clothes. The kitchen is great but has no dishes or utensils and the bar fridge (in the living room area) is small. Still, this might come in handy for some people. (I guess we had a suite since the bedroom was separate. We were traveling with a group and the guide arranged for the rooms.) Our friend's room also had...

Grand metro park hotel- Suzhou Definitely a high end hotel with exceptional facilities... Unfortunately only one night stay due to being on a tour. On arrival (late) the bar staff tried their hardest to provide us with snacks and drinks, a very long wait to prepare sandwiches and burgers... The club sandwich is NOT your usual standard. Prices for  food and drink were much more expensive. Hotel room...

Conveniently located in short walking distance from metro (7-10 min). Modern amenities, large rooms. Excellent breakfast buffet.

We stayed at the Grand Metropark & were so pleased with our suite. So up to date & spotless. My sister & I had separate rooms & the kitchen even included a washer! We were glad to have a chance to clean our clothes. The breakfast buffet offered foods to suit all tastes. The lobby was downright opulent. A delightful place to stay with a view over the city.

The Kempinski Hotel Suzhou Jinji Lake was a perfect experience! A big thank you to Guest Relations Yolanda for her thoughtful service. Communication was smooth throughout, and the service was excellent, making for a fantastic stay. Definitely five stars, and I'll be back!

The hotel's scenery is excellent, and the apartment-style room is perfect for families traveling with children. I could work in the living room with the door closed, so it didn't disturb the kids sleeping in the bedroom. The large lawn was fantastic. Yolanda provided warm and thoughtful service, and she was very quick to respond to my questions on WeChat.

The Capybara King Room was great! It had a projector with mini-games, which my child absolutely loved. The room also came with kid-friendly amenities like a step stool for the sink, a toilet seat, a children's toiletries set, and cartoon bedding. There's an indoor play area and an outdoor activity zone, and the lake view is beautiful! Yolanda from Guest Relations contacted me a day in advance and provided...

This hotel is nestled between Jinji Lake and Dushu Lake, both of which are expansive and impressive, surrounded by lush green lawns. The hotel boasts excellent facilities and a wide array of family-friendly activities. The pool is spotless and larger than those found in other five-star hotels. The Munich beer is a unique highlight. Facilities: Excellent Cleanliness: Spotless Environment: Beautiful...

Arrived quite early in the morning and checked in quickly. I think they upgraded our room for free because we had elderly people and children with us, and they even installed bed rails. The hotel environment is great, and the kids' activities were really fun; my children had a blast. Even though the hotel is a bit older, you can tell they put a lot of thought into the facilities, and everything is...

They kindly upgraded me to a lake-view suite, and the three-sided lake view was indeed stunning. The room itself was incredibly spacious, with three open-plan areas. However, it rained for three consecutive days, and the room lighting was dim. Combined with its vastness and being at the end of the corridor, I was spooked for three nights straight and couldn't sleep well. Since the hotel was fully booked...

Located away from the crowded downtown area of Suzhou, yet still close to shopping malls, this hotel offers very competitive pricing. However, the body lotion in the room was not refilled during my stay. The Executive Lounge has a nice location and pleasant atmosphere. However, the happy hour could be improved — the wine tasted like it had been opened for quite some time, and the selection of hot...

Got a free upgrade to an executive room! The view from the window was great, and the hotel itself is new and very clean. I loved that the bathroom had a separate shower and toilet, and it was quite spacious. The bedding was super comfortable. There was even a free espresso machine in the room, but unfortunately, I was in a rush in the morning and didn't get a chance to try it. 😆

Came to Suzhou for the weekend with my child. The hotel environment is great, and the location is very convenient, right next to a shopping mall. There are small play facilities within the hotel, perfect for kids after dinner. We were very satisfied with this trip.

The hotel was clean and tidy. The front desk lady, BETIL, was very warm and generous. It was a great experience, and I'll definitely visit again.

Excellent hotel, probably the best in Xiangcheng District, this is my second stay. Our destination this time was the Redwood Tree at Huqiu Wetland Park, about seven or eight kilometers away, and the wide roads made for a very smooth journey. The hotel exudes French elegance, and the breakfast is fantastic, especially the high-quality Western pastries. The buffet dinner on the first floor also offers...

This cozy spot was the perfect starting point for me to experience the city! The hotel is surrounded by shops and restaurants, and you can find great food just across the street. Public transport options are also abundant nearby, making getting around very convenient. We booked a twin room, and since it was a weekday, the front desk lady, Lena, not only upgraded our room but also gave us executive...

Facilities: Luxurious and cozy. Hygiene: Clean and tidy, with a fresh and unique design concept – truly enjoyable. Environment: Elegant, comfortable, and pleasant – a very enjoyable experience. Service: Warm, attentive, and meticulous.

This is an older state guesthouse, and the location is decent. I arrived around 11 AM. Even though Ctrip showed plenty of available rooms, the front desk insisted I couldn't check in until 2 PM. I booked a room in the Diecui Building, which isn't lakeside. The room they assigned me was near the children's playground, so it was quite noisy. I wasn't thrilled with the room layout; the facilities are...

The room design is very good, and the center counter at the entrance is convenient for washing hands. The hotel environment is good, with a lake in front and a mountain behind. It's just not as big as imagined. The service is still very good. The restaurant front desk is very hospitable, and the noodles are really delicious.

I booked a garden view room at Dongshan Hotel. In the afternoon, I went to the front desk to upgrade it to a mountain view room for free. I am very grateful to the front desk lady and the handsome guy in the lobby for leading us back to the room. I didn't expect that there were two 1.5-meter beds in the room, and the space was also very large. They introduced the hotel's facilities and equipment to...

Su-style Aozao Noodle Set Meal: The hotel service attitude is good. The sewer was blocked when taking a shower at night. The waiter came to the room and took off his socks and took out the hair barefoot. The room was clean and newly decorated. There was a balcony and the air around the mountain was good. The set meal was also good.

The room was a little hot and the air conditioner didn't cool. The hotel has a great view and a great location. It will be better next time when the rooms in Phase 2 and Phase 3 are open. Everything else is satisfactory. The Su-style Aozao noodle set meal in the restaurant on the first floor: delicious, good service, and delicious steamed white water fish. Friends are full of praise.

I chose Crowne Plaza Suzhou for my birthday. Before check-in, Carrie messaged me and arranged a wonderful lake-view room, which I loved. She patiently answered all my questions. The room was fantastic, offering beautiful views of Jinji Lake and the Gate of the Orient. I was also pleasantly surprised by a special birthday card she arranged for me. Thank you, Carrie and Jessie! ❤️ The hotel's location...

Staying at the Crowne Plaza Suzhou was an experience beyond my expectations! The hotel boasts stunning views of Jinji Lake. Staff members Labelle and Layla provided meticulous and thoughtful service, making my entire stay, from check-in to check-out, incredibly pleasant. The room was spacious and comfortable, and the bedding was especially soft, ensuring a great night's sleep. The breakfast buffet...

This trip exceeded all my expectations, I'm incredibly satisfied! Even though Ctrip customer service didn't fully communicate my requests, the hotel was very generous. They upgraded me directly to an executive lake view room, which instantly elevated the whole experience. Getting an upgrade, especially to such a great room type during a holiday, is truly rare. The room offered views of both the lake...

I stayed at the Crowne Plaza Suzhou during my trip to Suzhou, and the experience was absolutely fantastic! The hotel is right by Jinji Lake, which was perfect for evening strolls, and it's also close to Suzhou Center, making getting around super convenient. The room was clean, the bedding was soft and comfortable, and the hygiene was impeccable. All the staff were incredibly friendly; Jessie and Layla...

I booked a lake view room in advance and Layla helped me arrange a room that I really liked. The hotel's location is excellent, making it very convenient for shopping and dining. It's only a 5-minute walk to the "Big Trousers" (CCTV Headquarters building), which is super handy. The hotel has many restaurants, including a seafood hotpot, which is quite good. The breakfast area is also lovely, and the...

Our stay was upgraded to a suite for free, which made the experience absolutely fantastic! The hotel's cruise ship theme is incredibly atmospheric, and the nautical decor in the lobby was striking. The upgraded suite was spacious, offering a superb 270-degree view of Jinji Lake. Watching the Ferris wheel turn during the day and enjoying the night view of the Gate of the Orient in the evening was incredibly...

The moment we stepped into the hotel lobby, we were enveloped by that signature elegant fragrance, instantly bringing a comforting sense of returning to a familiar place. The butler service at Shangri-La Suzhou Yuanqu is outstanding; warm, thoughtful, and meticulous. From the attentive guidance during check-in to their prompt responses to our needs, my companions and I were full of praise, unanimously...

I specifically booked two rooms at the Shangri-La Hotel on Tayuan Road for my clients this time, and they reported that the overall experience far exceeded their expectations, perfectly balancing the professionalism and comfort needed for business接待. The hotel lobby is grand and elegant, and the service team is professional and efficient, making the check-in process very smooth. Both rooms were spacious...

Choosing Suzhou Shangri-La in the peak of summer was a great decision, balancing comfort with an excellent experience. The hotel's overall ambiance is elegant and grand. The public areas blend modern minimalism with traditional Jiangnan elements, and the attention to detail truly shines through. The guest rooms are well-designed, with soft and comfortable bedding and excellent soundproofing. On summer...

Staying at Suzhou Shangri-La in the summer was a wonderfully comfortable and pleasant experience. The hotel is ideally located on Shishan Road, right in the heart of the city, offering both convenience and a peaceful escape from the hustle and bustle. My room was on a high floor with expansive views; the panoramic window perfectly framed the summer cityscape and distant green mountains. The excellent...

Staying at the Shangri-La Suzhou in summer was a well-rounded and excellent experience. The hotel facilities are comprehensive and well-maintained. The lobby is spacious and bright, and the guest rooms feature a thoughtful wet/dry separation in the bathroom. The toiletries are consistently good quality. From the high floor, the view is outstanding, offering a panoramic city vista that's especially...

Staying at Suzhou Shangri-La in the summer was a comfortable and hassle-free experience. The hotel is located in the heart of the New District, with the subway right around the corner, making it incredibly convenient to get to Shiquan Street. On summer evenings, a walk there is delightful – the old street is shaded by plane trees, and a cool breeze from the river creates a wonderful atmosphere. The...

There’s no where like W Suzhou and I have stayed at many places. W Suzhou will always have a special place in my heart. Come experience it for yourself!

An amazing place! The rooms are fantastic and the views are good no matter what, but it is definitely best to try and get a lake view room if you can. The hotel is directly attached to the mall, which has absolutely everything you could ever need. Breakfast was top-notch, and both the pool and fitness areas are perfect. I will definitely stay here every time I visit!

It's a wonderful stay in W Suzhou. Extremely clean hotel with friendly staff. Valorie and Enid are excellent and thoughtful, will recommend to everyone!

The hotel's location is excellent, with direct access to Suzhou Center shopping mall from the third floor. As soon as you enter the lobby on the first floor, you're greeted by a vibrant bar with a great atmosphere. Allison at the front desk was very welcoming during check-in and even upgraded our room for free. Our butler, Valorie, was attentive and responded quickly to all our requests. The room faced...

The hotel facilities are stylish and elegant, and all the staff provide excellent service. They even added me on WeChat during check-in, which was a thoughtful touch for someone unfamiliar with the area. It makes it really convenient to contact the hotel anytime. They also gave me a free drink and ice cream card. The hotel's location is fantastic! It's connected to Suzhou Center Mall, and a taxi from...

The lobby looks really high-end, and the room was very satisfying. The bathroom was also spacious. What I loved most was being able to watch the morning glow and sunrise right from the bed – so convenient! I really liked it and would definitely consider staying here again if I have the chance.

My stay at Hyatt Regency Suzhou was absolutely fantastic! The location was convenient, the room was clean and comfortable, and the facilities were excellent. The overall service was professional and incredibly attentive. A special shout-out to Cindy, who was incredibly warm, thoughtful, and went above and beyond to make me feel at home throughout my stay. I was completely satisfied with everything...

The environment is pretty good, and the air conditioning temperature was just right, making it comfortable. They have bidet toilets. They also helped me arrange a quiet room on a high floor. It's close to the subway station. If I go to Suzhou again, I'll definitely choose Hyatt.

This is a quiet hotel with complete amenities. The location is convenient, just a five-minute walk to Eslite Bookstore, and the Line 1 subway station is right downstairs, making it easy to get anywhere.

The hotel environment is quite good. A butler will proactively add you on WeChat to understand your booking needs beforehand. My booking request was for a room on as high a floor as possible, and Butler Cindy pretty much granted every request. Communication was very pleasant. I'll choose this hotel again next time I visit Suzhou.

I had a great stay at the Hyatt Regency Suzhou, and I have to give Cindy a five-star review! When I was checking in, she proactively asked about my needs and thoughtfully upgraded my room. She also kept track of the small details for my extended stay and was incredibly quick to respond to any issues. My experience was absolutely fantastic. Next time I'm in Suzhou, I'll definitely choose the Hyatt again...

The hotel's location is super convenient, right next to the subway entrance, and surrounded by many well-known restaurants. The accommodation itself is quiet and clean, and the breakfast is plentiful. My absolute favorite is the hotel's pool facilities, especially the unique soaking tubs, large sauna, and the peaceful relaxation room where the essential oil scent helps you drift off to sleep. Definitely...

Highly recommend !!! Worth it !!! I'd come back to stay here again if there's chance

Great hotel. Will 100% return to stay here again If I’m back. Design of the hotel is great. I like the fact that I can go to panman just beside. Also went for breakfast and there’s fantastic choices

I found the environment to be comfortable in all aspects, but the service really fell short. A big plus for the concierge who opened the car door and helped with luggage upon arrival, but that act of service unfortunately set a high expectation. Upon reaching the front desk for check-in, the unprofessionalism and impatience of the staff were very apparent. Additionally, the hotel is huge, and it takes...

This is a large hotel, designed in the classic Suzhou-style architecture, with beautiful garden landscapes. The back entrance offers direct access to the Pan Gate Scenic Area. The hotel spans approximately 32,000 square meters and features 336 guest rooms. It boasts four dining options: Cuiyingyuan All-Day Dining, Haitainlou Chinese Restaurant, Ruimian Noodle House, and Taying Cafe. There are roughly...

This hotel is definitely worth experiencing. It's located near Panmen Gate, and with your room card, you get free access to the Panmen Scenic Area, which basically becomes your backyard. This was especially wonderful during the May Day holiday when there were evening activities in the scenic area, making it incredibly beautiful. It was super convenient for visiting with elderly family members and children...

This was by far the best hotel experience during my trip to Suzhou, highly recommended! It offers excellent value for money, seamlessly blending traditional Suzhou architecture and landscapes – every corner is a picturesque view. The front desk staff, especially the lady who checked me in, was incredibly helpful and even upgraded my room to a suite for free. The room's facilities and decor were impeccable...

Excellent location with a great breakfast and attentive service. It's definitely a top choice if you're looking for a hotel near the industrial park and exhibition center. The executive lounge was also a nice touch. Overall, a really good experience!

The twin room was very spacious, with two 1.4m beds. The service was standard for a five-star hotel. Breakfast was excellent and extensive, featuring congee cooked to order, freshly made noodles, fried eggs, and a variety of Japanese, Korean, Chinese, and Western dishes.

Lovely room and lounge. The staff was kind and warm, accommodating our needs

The warmest surprise during my trip to Suzhou came from Harlan at Renaissance Suzhou Taihu Lake, who not only checked me in quickly but also thoughtfully reminded me about the executive lounge's evening snacks. Highly recommend!

I recently stayed at the Renaissance Suzhou Hotel and have to give a special shout-out to Harlan! He was genuinely friendly and professional, handling check-in smoothly and efficiently with great attention to detail. He even thoughtfully provided tips on local transportation and dining. The hotel itself is elegant and spotless, offering a peaceful and comfortable environment. The attention to detail...

Fantastic! Great value for money, and it even included a buffet dinner. Our butler, Doris, was incredibly attentive and thoughtful. The subway is just across Central Park, only a few hundred meters away, so it's not far at all and perfectly bypasses ground traffic congestion.

Great hotel location with free parking, a gym, and a pool. Serena at the front desk was very welcoming and helpful!

Today is the fifth day of the ***** New Year, and the weather is beautiful. My husband and I, an elderly couple, are on a self-guided tour of Suzhou. We're staying at the Novotel Suzhou SIP. When Gao Li found out it was our first time on a self-guided tour and that we chose Novotel, she went above and beyond to optimize our room's orientation, floor level, and check-in time. For her thoughtful service...

The hotel is located within the Jinji Lake Scenic Area, and the Line 1 subway station is right outside. The rooms are clean and tidy, and the housekeeping service is thoughtful and meticulous.

The hotel is right next to Metro Line 1, which makes getting around super convenient. They also offer free parking. The room was comfortable and clean, with a great view. Serena provided very friendly service.

The hotel is located near Jinji Lake, offering stunning scenic views. You can take a leisurely walk around the lake and spot the Gate of the Orient. The night view is particularly beautiful. The hotel provides free parking and access to a gym and swimming pool. The service from the staff, especially Gaoli, was warm and attentive.

It was the Chinese New Year holiday, so there were a lot of people and hotel rooms were quite tight. I didn't expect a room upgrade, but the front desk service was still good. The hotel breakfast was excellent, and my parents and kids were quite satisfied. The location is great, very close to Jinji Lake, and free parking is a bonus.

A wonderful experience and stay. Thanks for the friendly and attentive service the staff team provided during our stay. The room is spacious- over 40sqm, the bed linen is comfortable. The location is great: just a 10 minute stroll to the beautiful Jinji lake and moon light pier where you can enjoy spectacular scenery, dining and activities. A nice surprise to find that The Jinji Lake Film Memorial...

I stayed at the Shangri-La Hotel in Suzhou’s Industrial Park for three nights (from January 4th to January 6th), and overall it was a very pleasant experience. The hotel is a brand-new building with impressive height, the rooms are clean and tidy, and the staff are very friendly and welcoming. Although there seemed to be a slight staff shortage just after the Christmas and New Year holidays, which...

I stayed at the Shangri-La Hotel in Suzhou’s Industrial Park for three nights (from January 4th to January 6th), and overall it was a very pleasant experience. The hotel is a brand-new building with impressive height, the rooms are clean and tidy, and the staff are very friendly and welcoming. Although there seemed to be a slight staff shortage just after the Christmas and New Year holidays, which...

My 3 star is mainly for the service and food quality in their breakfast buffet restaurant. I stayed over the weekend and there were tons of guests having breakfasts. I noticed the servers were just walking around but not paying attention to the tables that had bowls and plates piled up, not clearing them fast enough. There are two dispensers for black tea and green tea, the table top was forever wet...

The room was thoroughly cleaned and very clean and comfortable. It was spacious enough to open two suitcases with ease. The service at the front desk and from the porters was also excellent. Above all, the housekeeping staff was wonderful. I would love to stay here again.

Luxurious comfort, room is spacious, so is the bathroom, with a huge bathtub. Great views with a full ceiling to ground glass. Excellent service too. Bed is firm but pillows are way too soft. They do offer a variety of pillow types you can order via their Mini Program in WeChat. Location is a little off from most attractions, being surrounded by office buildings instead. In general, a 5* stay in...

The renovated room was pretty good, and the view outside the window was beautiful. The only minor drawback is that there aren't many food options or shopping areas around the hotel, but for the price, it's really great value for money.

Seeing that Suzhou Marriott Hotel had a promotional rate, and I was planning to visit Suzhou Bay Museum and Grand Theatre over the weekend, I immediately booked a stay. A 60-square-meter suite with lounge access felt amazing. It's very convenient to get around; just a few hundred meters walk from Xihuan Road Station on Metro Line 1. The front desk staff were very thoughtful, and the service staff were...

The location is very convenient, close to all the must-visit attractions in Gusu District. The staff, especially Melody and Lilian, were incredibly responsive. The doorman always made sure to open the taxi door for us, which was a lovely and thoughtful detail. The view is absolutely fantastic, overlooking all of Suzhou!

Although a bit old, it's very well-maintained! The auntie at the hotel entrance was constantly cleaning! We paid a little extra and upgraded to an executive room, which was great! It included afternoon tea and a light dinner. The staff were all very polite! It was a good experience, and I'd definitely stay here again if I have the chance!

Our stay was fantastic, and a big thank you to Sarah from the lobby bar and Penny Lion from the Western restaurant. Sarah was incredibly gentle and meticulous, providing excellent service. Penny Lion was professional, enthusiastic, and thoughtful. All three demonstrated exceptional professionalism and deserve high praise!

I'm a regular at this hotel. It's super convenient for getting around and finding places to eat. The subway is just a 5-minute walk, making it easy to get anywhere. They always follow up after check-in, and I've stayed here multiple times for business trips. Highly recommend it to everyone.

I stayed at this hotel during my May Day trip to Suzhou, and the overall experience was incredibly comfortable. The location is excellent, right by Dushu Lake, and the garden-style architecture creates an elegant and atmospheric ambiance. The front desk staff were very welcoming and patiently answered all my questions. The concierge was proactive in helping with my luggage, providing excellent service...

The hotel is a real 5 Star Hotel , amazing facilities and definitely recommended for couples

The hotel, as always, maintained its high standards. The room was comfortable, and the breakfast was excellent, with the beef noodles and pastries being particularly memorable. The hotel is conveniently located right by Dushu Lake, close to the Cherry Blossom Avenue and a charming little chapel. Enjoying a boat ride on the lake is perfect for springtime fun. I'll definitely come back if I get the chance

This hotel is located right next to Dushu Lake Cherry Blossom Avenue, very close to the Christian Church, and the surroundings are absolutely stunning! 👍 You can see the church from your room, and the view outside the window is just beautiful! 👍 As for the service, it was excellent. The staff were always proactive and enthusiastic in helping with any requests. 👍 Regarding the facilities, I felt that...

Hotel service is good! Will stay again when travel to suzhou.

Very good hotel for a good price. Clean, quiet, beautiful environment, delicious breakfast.