Royal Garden Inn in Suzhou

I've stayed here a few times already. The hotel is right inside the scenic area, so the night view is fantastic, and the bedding is very clean!

Noisy, the whole guesthouse is just noisy. The 'scenic view' rooms are loud during the day with boats starting up and docking. Inside the rooms, the central AC unit is noisy, and there are people taking pictures, chatting and laughing loudly. Anyway, I stayed in two different rooms over two days and didn't get any good rest. The rooms have poor ventilation and always have an odor. If you don't mind that, then feel free to choose this place.

great

Good view

its a beautiful old mansion with a wonderful view! in the middle of the main site we love our view from the balcony

This hotel is ideally situated right on Shantang Street, which is incredibly convenient. The decor and furnishings are exquisitely done, exuding a wonderful antique charm. The rooms themselves are fantastic, offering a picturesque river view right outside the window. The staff provided excellent service! For its price point, it offers exceptional value. I wholeheartedly recommend staying here when you visit Suzhou; it truly captures the quintessential Suzhou experience you might be dreaming of.

nice hotel, good location at 七里山塘， hotel just beside the river and surrounded by many shop and eatery. two loving cats by the owner at the lobby.

The environment is great.

The location was pretty easy to find, and the downstairs area felt okay. However, the air conditioning in the room was genuinely old and inefficient. Even your own staff admitted it, and it took about seven hours of running for the room to finally feel comfortable in the evening. On the floor, the children's playthings were very dirty, but at least the bed was clean. If the AC is that bad, you should at least provide a fan! I was so incredibly hot that I seriously considered checking out; it was only because my child said to 'never mind' that I stayed. You claim to be a chain, and given how sweltering hot the weather is, I believe you should really prioritize making improvements. It's not that staying in a B&B should be like this; there are plenty of good and very clean options available. Ordering takeout was convenient; it could be delivered to the front desk and we'd just go down to pick it up. The front desk service was just average. If the air conditioning isn't improved, we definitely won't be returning, especially not in summer, as we are quite sensitive to heat.