Holiday Inn Express Chengdu Airport Zone by IHG in Chengdu

Hello,

This is the worst hotel I have ever been in my whole life.

I checked in with my girlfriend, 2 people, as reservation shows.

The next day we went out and came back quite late, cause national holiday wanted to have a good time.

Between 5 and 6 am this stupid hotel workers, woke us up 5 !!!! Times between 5 am and 6 am.

Knocking at the door, calling in the room, shouting through the door.

I don’t speak Chinese, so was difficult for me.

At 5th time they woke me up I stood up and went out asking what is wrong In their heads.

They thought my girlfriend is a ********** and wanted to see her ID.

I told them we checked in 2 people, 1 day before and showed her the booking.

Then they said oh sorry, we will give you free fruits.

Amazing, I got one banana, one orange and 3 apples, what should I do with that?

After I asked for hotel managers number I told them I want at least one night my money back since they destroyed my night.

After big problems and troubles they managed to pay me back one night.

PLEASE AVOID TO GO TO THIS HOTEL.

The workers are not suitable to work and are not polite.

I will never come back, 100% not.

I hope not other people will experience the same.

This hotel has terrible service. The general manager, Michelle Zhang, is incompetent in her job duties. Before I booked my reservation, I asked if this hotel was 100% smoke free. Michelle said it was. When I checked in, I first get put into a smoking room, which I did not appreciate and that is when I discovered I wasn’t told the truth. I would never stay here again because of this experience.