Hangzhou Xinqiao Hotel in Hangzhou
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Description
Hotel opened in 1987, renovated in 2018. In this hotel 299 rooms, 1 floor.
Policies and conditions
- Guests Accepted: Guests from all countries/regions are welcome at this property
- Child policies: Children of all ages are welcome at this property. Children between 0 and 17 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Cuisine: Western, Chinese Opening hours: [Mon - Sun] 06:30-09:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, DinersClub, JSB, UnionPay, MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Garden
- Television in lobby
- Terrace
- Non-smoking rooms
- Room service
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- Parking
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Gym
- Pets Not Allowed
Street view
Video: Hangzhou Business Xinqiao Hotel - Hangzhou - China
Map
Reviews
First and foremost, I would not rate this as a 4-star hotel. Having stayed in many 4- and 5-star hotels, this property falls below that standard. That said, the customer service is truly impeccable. The staff were consistently understanding, kind, and accommodating, and the manager genuinely went above and beyond to ensure our needs were met. Their service deserves high praise.
Now for the detailed review:
From the outside and in the lobby, the hotel appears luxurious. Unfortunately, that impression does not carry through to the hallways and rooms. The walls and wallpaper look worn, stained, and dirty, which immediately took away from the experience.
The biggest issue we encountered was room cleanliness. The first room we were assigned had a noticeable cigarette/smoking odor, so we requested a room change. The second room we were given had extremely dirty carpeting with old, visible stains. Additionally, the refrigerator was missing. When we asked about it, staff said one would be brought up—but it didn’t fit properly into the cabinet and wasn’t thoroughly cleaned, as it still contained an old, used water bottle. The refrigerators in general appear outdated and old.
Eventually, we were moved to a third room, which was an upgraded room and larger than the original. This room had hardwood floors instead of carpet, which was a significant improvement. As mentioned earlier, the staff did everything they could to make things right, and we truly appreciated their efforts. However, even in this upgraded room, cleanliness was still an issue. The toilet room had visible stains on the ceiling and did not feel sanitary.
On a positive note, we had no issues with the bed—it was comfortable. The windows open slightly, allowing for some airflow, which was nice. However, it’s important to note that during the winter months, the air conditioning is switched to heat only. As Americans, we tend to get warm easily, but the hotel was very accommodating by switching our comforters to lighter covers and providing us with a fan.
Overall, the stay was decent and the lake view was beautiful, but it was not what I expected from a 4-star hotel. The service truly stood out and deserves applause, but the condition and cleanliness of the rooms significantly impacted the experience.
There is a breakfast buffet available, but it was not very appealing to us as Americans, so I would recommend dining elsewhere. Laundry facilities are available on the 8th floor; however, payment is digital through WeChat. Since we could only pay in cash, we had to ask the front desk to assist us with payment, which they kindly did. While a bit tedious, their willingness to help was appreciated. Drying clothes can be difficult, so I recommend using the longest drying time available.
In summary: excellent service, beautiful views, but the hotel does not meet 4-star standards in terms of room condition and cleanliness.
Cafe and Restaurants near hotel
Frequently asked questions about Hangzhou Xinqiao Hotel
How much does it cost to stay at Hangzhou Xinqiao Hotel?
The cost of staying in Hangzhou Xinqiao Hotel depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 60 USD. Enter your dates to see the exact offer prices.
Which is the nearest metro station for Hangzhou Xinqiao Hotel?
nearest metro station - Лунсянцяо, 14 min
Which room categories are available in the Hangzhou Xinqiao Hotel?
You can book Run of House, Standard room, Standard room with city view, Standard room with lake view, Standard room with mountain view, Standard room with partial view, Standard room with water view, Standard room with view, Standard Single room, Standard Single room with water view, Standard Family room, Standard Double room, Standard Double room with city view, Standard Double room with lake view, Standard Double room with view, Standard Twin room, Standard Twin room with lake view, Standard Twin room with partial view, Standard Twin room with view, Standard Triple room with partial view, Standard Quadruple room, Standard Quadruple room with lake view, Standard Sextuple room, Standard Triple Family room, Comfort room, Comfort Double room with view, Comfort Twin room with view, Business room, Business Double room, Business Double room with lake view, Superior room, Superior room with city view, Superior Single room, Superior Family room, Superior Double room, Superior Double room with city view, Superior Double room with garden view, Superior Twin room, Superior Twin room with city view, Superior Quadruple room, Superior Quadruple room with garden view, Superior Sextuple room, Deluxe room, Deluxe room with lake view, Deluxe room with partial view, Deluxe room with water view, Deluxe room with view, 2 Bedrooms Deluxe room, Deluxe Single room, Deluxe Single room with partial view, Deluxe Single room with water view, Deluxe Single room with view, Deluxe Double room, Deluxe Double room with lake view, Deluxe Double room with partial view, Deluxe Double room with view, Deluxe Twin room, Deluxe Twin room with lake view, Deluxe Twin room with partial view, Deluxe Twin room with view, Deluxe Quadruple room with lake view, Deluxe Quadruple room with partial view, Executive room, Executive room with city view, Executive room with lake view, Executive room with view, Executive Single room, Executive Single room with lake view, Executive Double room, Executive Double room with city view, Executive Double room with lake view, Executive Double room with view, Suite, Family Suite, Double Family Suite, Triple Family Suite, Standard Suite, Business Suite, Business Suite with lake view, Business Single Suite, Business Double Suite, Superior Suite, Superior Double Suite, Deluxe Suite, Deluxe Suite with water view, Deluxe Suite with view, Deluxe Single Suite, Deluxe Single Suite with water view, Executive Suite with lake view, Executive Suite with view, 2 Bedrooms Executive Suite, Executive Single Suite, Executive Single Suite with lake view, Executive Double Suite with lake view, Executive Triple Suite, 2 Bedrooms Executive Triple Suite, Grand Suite, Grand Double Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hangzhou Xinqiao Hotel?
Check-in at Hangzhou Xinqiao Hotel is possible from 14:00, check-out is until 12:00.
Does Hangzhou Xinqiao Hotel(West Lake) have a pool?
No, Hangzhou Xinqiao Hotel(West Lake) does not have a pool for guests.
Does Hangzhou Xinqiao Hotel(West Lake) allow pets, and what is the pet fee and weight limit?
No, pets are not allowed at Hangzhou Xinqiao Hotel(West Lake).
Does Hangzhou Xinqiao Hotel(West Lake) offer breakfast?
Yes, Hangzhou Xinqiao Hotel(West Lake) offers breakfast for guests. Breakfast options include Western, Chinese.
How to get to Hangzhou Xinqiao Hotel(West Lake) from the nearest airport?
The nearest airport is Hangzhou Xiaoshan International Airport, located about 57 mins from hotel by car (28.2 km) away.
What’s the cancellation policy at Hangzhou Xinqiao Hotel(West Lake)?
The cancellation policy at Hangzhou Xinqiao Hotel(West Lake) depends on your room type and booking terms.
Does Hangzhou Xinqiao Hotel(West Lake) offer airport transfers?
Yes, Hangzhou Xinqiao Hotel(West Lake) offers Airport pick-up service, Airport drop-off service for guests. We recommend contact ahead to confirm availability and pricing.
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 76 USD The best time to book is October 27, with rates starting from 71 USD

































































































































































