Hotels near Zapadnoe Ozero Sihu in Hangzhou

The breakfast was great, and the hotel is quite large with 5 buildings, which makes it very convenient for hosting clients.

I stayed for two nights. On the second day, for some reason, my reservation wasn't showing, but the front desk helped re-book it and even upgraded my room. The breakfast was plentiful, but not much of it was to my taste; the sushi was quite hard and could be improved. The transportation is very convenient, with both the subway and bus stops nearby. Parking for self-driving is also fine. The gym and...

Staying at the Huanglong Hotel was an absolutely perfect choice this time. From its location to its service, it truly lives up to its reputation as an established five-star hotel. Firstly, it's directly connected to the subway, almost seamlessly, and there are buses right outside that go straight to all the scenic spots around Hangzhou's West Lake. Secondly, every staff member we encountered, from...

The hotel has an excellent location, elegant environment, and great service. The rooms are comfortable and cozy, highly recommended.

The room was great, and the service attitude was excellent! The location is superb, right next to Baoshi Mountain, and close to West Lake and Xixi Wetland. There's a subway station right outside, making transportation very convenient!!

Need to improve on the english conversation of the staff. Very difficult to communicate

Highly recommend this hotel to anyone visiting Hangzhou! The lobby's horse statue is such a unique photo op, really sets a festive Chinese New Year mood! The environment is impeccable, with a vibrant and festive lobby decor. You can walk to the stunning West Lake, and even with the rain these past couple of days, the 'Cloud-Kissed Misty Rain' scenery was breathtaking, with the lake and mountains reflecting...

Stayed at this hotel with my family, and we were so impressed by the festive Chinese New Year decorations in the lobby! The beautifully adorned red tree created such a wonderful holiday atmosphere, and my kids couldn't stop taking photos next to it. The horse mascot photo op, featuring its cute rear, was definitely their favorite spot. The cleanliness was absolutely impeccable; our room was spotless...

The hotel's decor is elegant, and the front desk and concierge staff are incredibly warm, attentive, and thorough. The breakfast offers a wide variety of options and the service is excellent. The hotel's location is superb, very close to West Lake and not too far from the train station. The room I booked included complimentary West Lake boat tickets, which made it excellent value for money. Overall...

Facilities: Well-equipped. Environment: Beautiful, very close to West Lake, within walking distance. It's connected to Kerry Center, making dining very convenient. Service: Excellent! My child needed a nap, and they helped us with a late checkout. Much appreciated! Hygiene: Clean and tidy.

This hotel is excellent in every aspect. Its location is superb, just a few minutes' walk from the beautiful West Lake Scenic Area and Hangzhou's largest night market, Wulin Night Market. You can enjoy the sights and delicious food along the way. The hotel's service, facilities, and cleanliness are all satisfying. The breakfast buffet is also very welcoming. I will definitely choose to stay here again...

This hotel lobby really knows how to create a festive atmosphere! The Year of the Horse mascot photo spot is amazing for pictures – the vibrant red 'Fu' (luck) background paired with the cute horse plushies is super photogenic. I honestly couldn't find any fault with the cleanliness. The floor next to the photo area was so polished it reflected light, and all the little details around the room were...

Brought my husband here to celebrate his birthday. Hotel was immaculate from start to finish. Staff here are incredibly attentive and I didn’t even have to remind the hotel about the birthday arrangement - they handled everything from the single comment I left on the trip booking. Special thanks to Ms Harper Du Qian Qian who helped us coordinate everything. Also proactively reminding us to bring/take...

The concierge was very welcoming and the Executive Lounge offered great views. The steakhouse had affordable prices on weekends and the food was quite good. Overall, it's a hotel with excellent value for money.

The hotel's location is impeccable, directly facing the core scenic area of West Lake. It's just a few minutes' walk to the lakeside, making early morning and evening strolls incredibly pleasant. The service, from the front desk reception to the room service, is professional and enthusiastic, with meticulous attention to detail that makes you feel truly valued. The Executive Club (Jia Bin Xuan) is...

The Grand Hyatt Hangzhou, situated right by West Lake, offers convenient access to everything. Our room had a beautiful view of the lake, and the service was excellent from check-in to check-out. The hotel was clean, tidy, and comfortable. Breakfast was high-quality with a great variety of options. I especially recommend the afternoon tea – the selection of pastries and snacks was delicious! The hotel...

The location of Grand Hyatt Hangzhou is unbeatable, within walking distance to the West Lake, making transportation and shopping very convenient. I must praise the breakfast; it offers a rich variety and excellent quality. The Song Dynasty-style porcelain tea set in the room is a perfect detail, adding a touch of elegance. I will definitely choose to stay here again on my next visit.

This hotel is located right in the heart of West Lake's scenic area. You can step right out and be at West Lake, and there's a night market nearby. Intime Department Store is also right next door. The service is very attentive, and the breakfast spread is excellent. Highly recommend!

Staying at Junlan was a pleasant surprise, so I have to give it a shout-out. First off, the service was excellent. The front desk staff were very friendly, thoughtful, and meticulous during check-in. The hotel entrance features a charming small bridge and flowing water, giving it a grand yet traditional Chinese feel. Staff members would greet you proactively when passing by, which shows great attention...

First off, the location of Junlan Hotel is unbeatable. It's right by West Lake, at the foot of Baoshi Mountain and near Huanglong Cave. Whether you're driving or using public transport, it's super convenient. The hotel's underground garage even connects directly to the subway. We were traveling with our child this time for a hiking event in Hangzhou. We arrived at the hotel early in the morning, and...

This was my first time staying at the Grand Millennium and I opted for the Chinese rosewood style room. The beautiful Chinese aesthetic truly exceeded my expectations, and I have to give it a big thumbs up! YY from guest services had a sweet voice and processed our check-in very quickly. She was so thoughtful, arranging for all of us to be on the same floor and proactively telling us how spacious and...

The World Trade Grand Hotel is located in the Huanglong business district. Their breakfast spread is incredibly rich, offering authentic Hangzhou specialties like拌面 (mixed noodles), 定胜糕 (Ding Sheng Cake), and mini wontons, all delicious. They also have freshly squeezed juices. A big thank you to YY from guest services for the warm welcome and for arranging a spacious room with a mountain view. I'll...

The World Trade Center Grand Hotel has a long history and rich cultural heritage. It was the only hotel that hosted two heads of state during the G20 Summit in Hangzhou – truly a gem! The service here is consistently excellent. Ms. YY from guest services thoughtfully explained that the subway Line 3 in the basement is incredibly convenient, making travel to Hangzhou East Railway Station even faster...

This hotel is a well-established, 5-star hotel in Hangzhou with a rich sense of history. Despite its 30-year legacy, the facilities are continuously maintained, updated, and renovated, making it feel like a new, high-class hotel with a distinct Jiangnan architectural style. The location is super convenient, with direct access to the subway underground, making it easy to get to the high-speed rail station...

The location is fantastic, with West Lake just a stone's throw away. The room isn't huge, but it's clean and tidy. From the 8th-floor platform, you get an unobstructed view of West Lake on a clear day. Highly recommend staying here!

1. It's close to West Lake. Just cross the street and you're on Hubin Road Pedestrian Street. 2. The room was quite spacious and clean. 3. You can see West Lake from the top floor, but if you go too late at night, it might be locked. The first time I went, it was indeed too late and I didn't get to see it. 4. The room does show a bit of age, but the Chinese-style decor is actually quite comfortable

The hotel's location by West Lake is excellent, with convenient transportation and plenty of dining options nearby. It's also very close to Wuling Night Market. The view from the 8th-floor terrace is beautiful. Overall, I'm very satisfied.

The hôtel is in a great location around West Lake with a very nice environnement of west lake is very very nice.

Right by West Lake, you can see it right from your window. Waking up in the morning and going for a run by the lake, then coming back for a delicious and hearty breakfast, is just wonderful. Parking is convenient, and the service is excellent. Highly recommend!

We booked a twin room with a lake view, and we could see West Lake directly from our room. The view of West Lake from the hotel's rooftop was absolutely unbeatable (I've included a picture). Breakfast was excellent! The cleanliness and service were both great. The staff were very polite.

If you're visiting Hangzhou, West Lake is a must-see, and if you're seeing West Lake, this hotel is the place to stay! It's literally right across the road from West Lake, and Wulin Night Market is just downstairs. You're practically staying at two attractions at once! Plus, every room has a balcony, and there's a large rooftop garden platform with panoramic views of West Lake and the surrounding area...

The location is great, right by the Broken Bridge at West Lake, which was super convenient with kids. It's about a ten-minute walk. The room was quite spacious, and the bathroom was also very roomy.

This is an older hotel, but still quite good! The room service is very attentive, especially Aunt Zhao Yuan. Whatever I needed, she brought it right up after I called. Thumbs up!

Ping provided excellent service, and the location is fantastic! It's right next to Wulin Night Market, and you can walk to the Broken Bridge area of West Lake in under 10 minutes. Super convenient for getting around and sightseeing. The room was clean and comfortable, really great!

The hotel's location is great, but the facilities are a bit old. However, the staff's attitude is quite good.

I originally planned to stay for just one night as I was passing through, but they upgraded me to a high-floor room with a distant view of the Baochu Pagoda. The environment was fantastic, and the large balcony offered stunning views of West Lake. I found the transportation convenient and the service and atmosphere excellent, so I decided to stay an extra night. I'll definitely be back.

The front desk staff, Xiaoye, was very welcoming and even registered my child for a complimentary breakfast. The hotel is very close to West Lake, and parking is free right in front. It's a shame I didn't get to see the 'Broken Bridge in Lingering Snow' this time. I had wanted to visit JingShan Temple to see snow, but it was too far. The room is typical of a traditional 4-star hotel – nothing out of...

This is the hotel's presidential suite – a fantastic, spacious, and luxurious room with a jacuzzi. This is where the Italian Prime Minister stayed during the G20 summit. It offers unbeatable first-line West Lake views, allowing you to take in the entire lake. Downstairs is Intime Department Store, making dining and shopping very convenient. If you're exploring West Lake, setting off from Xinqiao is...

I extended my stay. This hotel is excellent, from the service to the cleanliness of the rooms. Thumbs up! 👍 Amenities: Complete and well-maintained Cleanliness: Spotless Environment: Many shopping malls and restaurants nearby, convenient transportation. It's about a 10-minute walk to West Lake. Service: First-class service.

An unexpected delight! The room location was great, offering beautiful views of West Lake. The service was excellent; they thoughtfully added two extra days of breakfast for my child, which was a nice touch. I especially loved the interesting library on the 1st floor and the rooftop terrace on the 10th floor.

Facilities: Well-equipped, a bit old but fully functional. Hygiene: Quiet, with daily cleaning service. Environment: Close to the subway, bus stops, and a shopping mall. You can see West Lake from the tenth floor and even catch the sunset, which is fantastic! Service: Warm and welcoming.

This hotel was really great! There's parking downstairs and it's quite close to West Lake. Plus, there are tons of restaurants nearby. The breakfast was a highlight – so many options, including different kinds of bread and local specialties.

Today my friend came to Hangzhou for a hike around West Lake, and forgot to book a hotel near the starting point at Wushan Square. I found him the Sofitel hotel nearby. I even accompanied him to check out the surroundings and the starting point. He was very satisfied, as it's very close to the starting point. The hotel is right next to West Lake. The hotel itself is also great; they arranged a room...

I asked to change the room with city view, and the staff in charge changed the room for me immediately and upgraded, very warm and friendly!

Sofitel Hangzhou Westlake boasts an excellent location, just a short walk to West Lake. The French-inspired lobby exudes a luxurious yet understated elegance, creating a quiet and sophisticated atmosphere. A staff member proactively contacted us to arrange details before check-in, and the overall experience was fantastic. Special mention goes to William at the lobby bar on the ground floor for his...

The hotel boasts an excellent location, with West Lake just a short stroll through an underpass. The decor exudes a strong old money French aesthetic, and the staff at the entrance are incredibly attentive. Contrary to some reviews, the bathroom facilities were not outdated, and the elevators were surprisingly fast. The hotel's top floor offers a prime, panoramic view of West Lake.

The hotel is located on West Lake Avenue, directly across from West Lake, which is incredibly convenient. Our room was on the fifth floor, very close to the executive lounge. While the food selection in the lounge wasn't vast, the quality was excellent. The Happy Hour timing was perfect, allowing us to watch the beautiful sunset over West Lake. Overall, we were very satisfied.

The hotel's location is super convenient, making it easy to get to Intime Department Store and West Lake. The staff are really friendly; from the cleaning ladies to the lobby manager, everyone is so welcoming and warm, making you feel right at home. However, because the hotel is a bit older, the TV and air conditioning are quite dated. The TV is tiny, and the AC makes a lot of noise when it's running...

The hotel garden is indeed beautiful, and you get great views of West Lake and Leifeng Pagoda. However, after checking out, I came back for my luggage. I'm a woman traveling alone with three pieces of luggage, and the male and female staff on duty just watched and didn't offer to help me take them to the car parked right outside the lobby. My suitcase even tipped over while I was pulling it, and they...

The room was clean and tidy. Toiletries, a mini-bar, a coffee machine, daily fruit, and snacks were all provided. The staff were friendly and enthusiastic. It's very convenient to go to West Lake and take a hand-rowed boat. I will definitely stay here again!

I highly recommend Zhejiang Xizi Hotel for tourists to West Lake. A one- or two-night stay is ideal—especially if you're traveling with older family members. This hotel will be a smart choice. The hotel operator is local, but because it regularly hosts state-level events and government delegations, you'll find the bilingual service acceptable. The biggest perk is that you can enjoy an uninterrupted...

The environment is beautiful, and the location is excellent, making it convenient for getting around. The service is attentive, and they even offer a shuttle service. It was very convenient for us, as we were traveling with an elderly person. My suggestions are: The room amenities could use some improvement. The two bedside lamps can't be controlled separately; it's all on or all off. I also recommend...

The guided tour service was excellent, and the room facilities were comfortable and well-equipped. The seasonal dishes at the restaurant were delicious, and the breakfast offered a wide variety, with the congee being perfectly cooked. The accompanying garden is ideal for a stroll in a peaceful setting. There are also several spots along the lake perfect for morning exercises.

The hotel boasts an excellent environment, offering a secluded and tranquil corner of West Lake all to itself. There's a private path that provides quick access to the vicinity of Majiazhuang Pier and the foot of Leifeng Pagoda. While Building 8, where I stayed, has slightly older facilities, the view from the window is superb, and the attentive service more than makes up for the age of the amenities...

The room was clean, bright, and spacious, with excellent facilities and very child-friendly amenities. The bedding was comfortable, and the location was convenient. Both the service and the food were highly satisfactory. It's close to attractions like Su Causeway, Quyuan Garden, and Bai Causeway, making it perfect for traveling with kids without getting tired. Parking was also easy.

The hotel's location is excellent, right on Beishan Street. Step outside and you're at the north entrance of Su Causeway. Breakfast was good, and the Hangzhou cuisine at the Chinese restaurant was authentic. I was also able to arrange a late check-out until 3 PM after speaking with the front desk.

The hotel's location is fantastic, right by West Lake, making it super easy to go for walks along the lake anytime. The breakfast spread is great, with both Chinese and Western options. You can even enjoy your breakfast with a view from the balcony. The shower pressure is strong, but the facilities are a bit dated.

Whenever I visit Hangzhou, I always stay at the Shangri-La Hotel. Its location is excellent, right on Beishan Street, directly opposite West Lake. The Su Causeway, Bai Causeway, Quyuan Garden (Lotus in the Breeze), and Yue Fei Temple are all nearby. It's also not too far from Baoshi Mountain, Broken Bridge, Wulin Night Market, and in77. I really love this hotel. The breakfast spread is quite generous...

A stay at the Shangri-La is a must when in Hangzhou! Every step reveals a new scenic beauty in the gardens, and the cascading waterfalls provide a peaceful escape from the hustle and bustle, offering a tranquil retreat amidst the lively surroundings. The service is warm and attentive; the turndown sweets and handwritten card were a delightful touch. The contemporary travel photography style is fresh...

The hotel's location is excellent; stepping out, you're either on Su Causeway or the path to Xiling Seal Art Society. The room was reasonably clean, but the flooring showed signs of wear and tear due to age, and the bathroom was very old-fashioned. The bathtub was practically unusable for a bath, clearly very old. Breakfast options were limited but decent. The room rate felt a bit high. Our room faced...

The hotel overall is good, you can go to the west lake by foot.

Great location. Nice choices of buffet breakfast. Helpful staff. May smell people smoking from ventilation of central aircond if nearby rooms are smoking.

No self laundry, fitness and other facilities. Limited breakfast buffet choices. Overall cleanliness is acceptable, thorough cleaning is required. Staff is very friendly and helpful.

All the rooms in this hotel are smoking rooms. Carpet and chair in the room have many stains all over. Hotel is next to metro station. Employees are welling to help out. In room slippers, you have to pay.

Very good location and only 150 meter walking distance to line 7 Subway station

The location of the hotel is very good, and is the main advantage - 1 minute from the subway, and at the intersection of the main attractions, easy access to everything. In my opinion the hotel is overrated. I arrived at the hotel at 23:00, and my room was not prepared, I had to wait for cleaning to finish. Also, at first I was given a key to a cheaper room category. A traveler who does not speak Chinese...

The location of the hotel is just perfect… right on the lake We had a free 1-hour boat trip on the lake included in our rate The room was very nice (strong smell of cigarette on the lift when we arrived… but the room didn’t smell cigarette) The staff doesn’t speak English well but they were friendly The hotel name is « Dahua Hotel » on Google map but the name on booking is « Grand Hotel »

Great location and very close to the city center and west lake. Great restaurant and breakfast with scenery boat tour.

Best rating hotel around the area and it really fit the expectations! Services are good all around. The only below expectation is breakfast. They can do better job on meal selection and menu arrangement. The only spotlight is hand pulled ramen noodle. Very good!

Nice spot to stay as its located besides Xihu lake. Great way to enjoy the view day and night. The hotel is well maintained but rooms are smoking room. Ambience : 4/5 Bed       : 4/5 Design  : 4/5 Food     : 4/5 Price.    : 4/5 Service : 4/5

Hotel's location is excellent, excellent Chinese architecture. Just next to the zig zag bridge at Westlake. Staffs were helpful and polite. A must visit for 1st time visitor to Westlake!

Very warm and helpful service team! Clean and cosy environment. Fantastic location to 西湖 and shopping areas. Great view from our hotel room and breakfast at Level 20. Totally enjoyed our stay and will definitely recommend to our friends n relatives!

Friendly hotel, very welcoming, made us feel right at home. Someone helped open the car door and carried our luggage. The service was warm, attentive, and patient, with high-quality staff. They upgraded us to a family suite, which was clean and tidy. The hotel is very close to West Lake and also near a subway station, which is super convenient. The breakfast is in a revolving restaurant, very unique...

Upon entering the lobby, I was warmly greeted by staff who promptly assisted with my luggage and guided me through the check-in process. Their professionalism and enthusiasm were, as always, top-notch. The room had a smart layout, was odor-free, and bright. The air conditioning was powerful, which was a real relief given how incredibly hot Hangzhou has been these past few days – it was so refreshing...

I've stayed at this hotel several times now. While the building and facilities are a bit dated, you can tell the management does their best to maintain everything. The staff service is truly top-notch, from the parking attendant at the entrance to the lobby staff and manager – everyone is incredibly friendly and always ready to help. This consistent kindness is why I keep coming back to Friendly Hotel...

This hotel probably used to be quite high-end, but the facilities are a bit dated now. However, for this area, the value for money is still unbeatable. There are many restaurants, each with its own character, and it's within walking distance to West Lake. I might choose to stay here again next time.

It’s a great & joyous experience staying @Friendship Hotel Hangzhou. Front counter lady, Mu Mu & her other colleague are helpful, courteous & friendly. Room is clean & has a great window view facing West Lake. Bed & pillows are comfortable & clean. Buffet Breakfast is yummy with a generous spread at the top revolving restaurant. It’s located is super near to the MTR making our trip very convenient...

Overall, it's pretty good for the price. The location is superb, right next to Wulin Night Market, so food is definitely not an issue. It's also very close to West Lake, just a few minutes' walk away. I've stayed here several times, and the abundant breakfast has always been a highlight. However, this time I noticed fewer Western pastries, and the quality seemed to have slipped a bit. As an older hotel...

The room was very clean. I was a bit worried about the noise since it was facing the street, but it actually turned out to be very quiet. The breakfast was good too, especially the pickled vegetable topping for the congee and noodles, which perfectly reminded me of KFC's pickled vegetable congee. The front desk lady who checked me in was also very patient and answered all my questions without any...

I really like this old hotel; I've been staying here for over 20 years. I always choose it when the off-season prices are good. The location is excellent, just a 100-meter walk to West Lake, and the Chinese restaurant has good food too.

Always a warm welcome, as usual! While it might be getting on in years and lacks modern updates, its absolutely convenient location, functional facilities, and clean bedding still make it feel so inviting!

An established hotel with older facilities, but still clean and tidy. The location is excellent, right next to West Lake, with plenty of dining and entertainment options nearby, making it very convenient.

The breakfast charges for children aren't very friendly, especially for those just over 120cm. Everything else was pretty good, though. It's very close to West Lake, and many conferences are held at the hotel. You can also explore Yan'an Road, Qingchun Road, Wahaha Building, the Urban Construction Exhibition Hall, and Kerry Center nearby.

The room was very clean, tidy, and comfortable. The service was excellent, and the breakfast was quite rich.

They prepared a small cake and balloons for us~ This was our second stay here~ The location is convenient, and the breakfast is delicious~ I really like it~ We'd already visited Yue Fei Temple last time, so we skipped it this time~ Next time I come, I'll definitely choose this place again.

This was my second stay here. It's very close to Quyuan Garden and Guo Zhuang, which are absolutely stunning in autumn, making it easy to get out early and avoid the crowds. It's also convenient to get to Lingyin Temple from the hotel, though weekend traffic can be a problem if you're taking a taxi. The hotel breakfast is quite good. I'd booked a special rate single large bed room for an overnight...

This is a decent, no-frills hotel. The room facilities and equipment are a bit older, but they're well-maintained. Hotels these days often promote environmental protection, so disposable items like slippers and shower gel aren't provided. It's safer to bring your own. The hotel is located on Yanggong Causeway, relatively close to Yue Fei Temple, and the surroundings are very quiet.

The hotel locates in the perfect spot on the West Lake. The hotel is quiet, with a huge yard. The breakfast is good and has both traditional Chinese and western dishes. It is close to the univerisities and all the tourist spots. By the way, if you are a morning jogging person, Id like to highly recommend to enjoy fresh air and perfect route to go around the inner lake.

The hotel is located right by Yanggong Dyke on West Lake, making it incredibly convenient to visit Yuewang Temple, Quyuan Garden (Winding Garden with Lotus Flowers), and Su Causeway. You can also enjoy a leisurely stroll along Yanggong Dyke. Facilities: Modern Hygiene: Spotless Environment: Beautiful Service: Warm and attentive Breakfast: Excellent

I visited Hangzhou Xihu Liuyingli Hotel in February 2026. This hotel boasts a rich history, once serving as the imperial garden for a Southern Song Dynasty emperor and later as the residence of Zhejiang Governor Xia Chao, earning it the name 'Xia Family Garden.' The setting is beautiful, with over 400 meters of West Lake shoreline, allowing guests to admire the 'Ten Scenes of West Lake' without even...

Booked Liuyingli again! The hotel has a great location, a lovely environment, and attentive service. I stayed for two days. The king room wasn't very big, and the decor wasn't super modern, but it was clean. The wardrobe for clothes was quite small, and the hangers were too large, so the door wouldn't close properly. The toilet seat didn't have a soft-close feature, which was a bit startling at first...

I specifically returned this year after having a great time last year with friends, when we rented a car from Liuyingli, which was very convenient. This time, I rented a car again and clearly explained my itinerary and requirements. However, the driver took a very circuitous route. Our intention was to be dropped off at Gate 6 of Lingyin Temple, or failing that, at a luggage storage facility near the...

The hotel's scenery is absolutely beautiful. The only downside is that the room was a bit small. We rented a car from the hotel to Wuzhen, and it was clean, comfortable, and reasonably priced with no smoke smell – definitely a huge plus for the smoke-free environment!

This hotel has a great atmosphere. The hotel garden offers direct access to West Lake, and it's right across from Leifeng Pagoda. My booking through the platform was delayed, so the hotel upgraded my room. The bathroom was very spacious. Breakfast quality was good. However, the hotel's own restaurant, Wenyin Pavilion, was not very good value for money.

The hotel was clean and the towels felt fresh and trustworthy, though the room itself was a bit small. Our chartered driver was excellent – very patient and provided fantastic service. Thumbs up! 👍 The price was fair too. I'd love to come back during spring or autumn if I get the chance.

No swimming pool. There's a KTV nearby, which sets the vibe I guess. The room itself was okay.

The hotel is beautiful. The lobby has a great vibe at night with a singer performing, and there are plenty of places to sit and relax. The front desk staff were also very welcoming and thoughtful, providing excellent service. I would definitely choose to stay here again if I'm in the area.

I really like the beds at Hyatt Centric, two 1.5-meter ones, very family-friendly. So, if the location is suitable for business or leisure trips, I'd prioritize staying here. The hotel's location is great; it's about a 15 to 20-minute walk to West Lake, and there are plenty of convenient dining and takeout options nearby. We didn't use the travel photography service, but the hotel provided a complimentary...

My kid absolutely loved the theme! My little one walked in and was like, "Wow, so many little cars!" Haha. If you're bringing kids to Hangzhou, I totally recommend this place. Plus, it's super close to West Lake and Intime department store, and the service is excellent.

They thoughtfully upgraded us to a twin room, which was much more spacious. Both the kids and adults were delighted. The decor is very stylish and modern. It's super close to Intime, making dining and shopping really convenient, and it's only a 10-minute walk to West Lake. The travel photography was a bit of a letdown. You can see Chenghuang Temple and Leifeng Pagoda right from the window. Overall...

Great location, right in the West Lake scenic area. It's an 8-minute walk to West Lake and you can also explore Intime in77 nearby. Vivian provided excellent and proactive service; I'll definitely look for her again next time.

The hotel's location is superb, right near the Huanglong Sports Center, making transportation incredibly convenient. Downstairs, there's a McDonald's and various other restaurants and shops, so daily dining, shopping, and entertainment are all easily accessible. The front desk staff were warm, polite, and overall, their service was very attentive. However, my May Day stay was severely disappointing...

Nothing much in the area. Front desk service was good. Room was quite old,but kept reasonably clean.

Very satisfied. The room was clean and tidy, and the service was good too. The hotel's location is excellent, making it very convenient for getting around.

Traveling to and from the hotel was a breeze, first and foremost, because Atour's location is fantastic. It was super convenient for getting to the concert, and there were tons of great food options nearby. The room was spacious and well-laid out, and the service was incredibly warm and attentive. Breakfast was delicious, especially the braised bamboo shoots – highly recommend them!

In March 2026, my family and I traveled from abroad to Hangzhou to accompany our daughter as she began her studies at Zhejiang University’s Yuquan Campus. We stayed at your hotel. I would especially like to thank Zhiwei. She was patient and thoughtful throughout our stay. She helped us with our luggage, provided clear directions to the university, and kindly reminded us of many practical details regarding...

The front desk service was good, and the location is great. It was clean.

Never disappoints, I always love it, especially the young man at guest room reservations, he's incredibly attentive.

I've stayed at this hotel multiple times, and the environment is always elegant and pleasant. The front desk staff are incredibly warm and welcoming. The room decor is cozy and refined, and there's a plum blossom tree in full bloom right outside the window. It instantly calms my mind, and I just happily stare at it 🌼. The breakfast is absolutely delicious and unbeatable.

The best hotel in Hangzhou, bar none. It's super convenient to dine at Jin Sha restaurant when staying here, and I'll definitely choose this hotel again next time. While it's a bit older, it's impeccably maintained and much more comfortable than many of the newer hotels. I absolutely love their breakfast – it's exquisite and delicious, hands down better than any other in the city.

Great room with a view and excellent hotel service! The hotel's breakfast buffet offers a wide variety of high-quality ingredients, and the in-house spa is elegant and comfortable.

The Four Seasons Hotel Hangzhou at West Lake offers a comfortable and serene environment with beautiful, secluded courtyard views. The guest rooms are quiet and cozy, with meticulous details showcasing quality. The service is professional and efficient, down to the last detail. The hotel even offers a complimentary travel photoshoot package, complete with makeup, styling, and disinfected period costumes...

First time staying at Four Seasons Hangzhou at West Lake this past weekend and I'm officially a fan! The hotel is tucked away by the West Lake, offering a tranquil and serene environment – perfect for a relaxing getaway. The facilities are super comprehensive, with a fully equipped gym, and the spa experience was incredibly rejuvenating. The biggest surprise was the travel photography service; you...

This hotel is real value for money. The rooms are a reasonable size, its location is great and the staff are very helpful. It’s my number one choice of where to stay when I’m in Hangzhou.

We booked two rooms in this hotel, our rooms are neat and cleaned. The air con/heating temperature control in both rooms were not working as the room stay hot above 30degC which make it unpleasant.... disruptive sleep. We fedback the issue to the hotel and instead of addressing the issue, they asked us to turn off the air con/heating system and leave our room door open. This is not a solution as it...

The location of Home Inn in Hangzhou is excellent. 3mins walk to the subway station and 1-2mins walk to the WuLin Night Market. However, the cleanliness could be improve, and the room facilities are a bit outdated.

The location of the hotel is really good, however the environment is just average.

Good location. Near night market, MTR and bus. Phone to front desk does not work. Had to go back down stairs to ask questions.

the window cannot open too widen out and it is very near to opposite room, the sound proof is not as good and quite noisy at night due to other hotel guest keep making noise. No proper control. Overall stay is ok due to its location.