Atour Hotel (Huanglong Hangzhou) in Hangzhou

The hotel's location is superb, right near the Huanglong Sports Center, making transportation incredibly convenient. Downstairs, there's a McDonald's and various other restaurants and shops, so daily dining, shopping, and entertainment are all easily accessible. The front desk staff were warm, polite, and overall, their service was very attentive.

However, my May Day stay was severely disappointing. For a premium price of over 1300 yuan per night, the room's air conditioning was completely restricted from cooling mode. For two entire nights, we had to rely on the fresh air system and a fan to cool down, which was an awful experience. The hotel simply brushed off our concerns, using the excuse that the outside night-time temperature wasn't high, clearly just to save on operating costs.

As paying guests, whether we need cooling and our personal comfort should be our choice, not a unilateral restriction imposed by the hotel. With an indoor temperature of 26-28 degrees Celsius, the room was humid, stuffy, and poorly ventilated, leading to restless nights. What should have been a pleasant holiday stay turned into a terrible experience. The hotel should focus on indoor perceived temperature, not the outdoor air temperature.

I sincerely advise anyone planning to stay here to call and confirm in advance whether the air conditioning cooling function will be available during your stay. Paying a high price for accommodation but not getting basic cooling – is this the quality Atlur (Atour) brand should offer? Is this Atlur's social responsibility towards energy saving and emission reduction? This kind of operation easily leads to a disappointing experience and can spoil your travel mood. Do you truly consider your customers' feelings? As an Atlur member, I have to complain about this incredibly bad stay. I hope the hotel, its management, and the brand itself take this seriously, and I wish Atlur continues to improve and enhance its services.

Nothing much in the area. Front desk service was good. Room was quite old,but kept reasonably clean.

Very satisfied. The room was clean and tidy, and the service was good too. The hotel's location is excellent, making it very convenient for getting around.

Traveling to and from the hotel was a breeze, first and foremost, because Atour's location is fantastic. It was super convenient for getting to the concert, and there were tons of great food options nearby.

The room was spacious and well-laid out, and the service was incredibly warm and attentive.

Breakfast was delicious, especially the braised bamboo shoots – highly recommend them!

In March 2026, my family and I traveled from abroad to Hangzhou to accompany our daughter as she began her studies at Zhejiang University’s Yuquan Campus. We stayed at your hotel.
I would especially like to thank Zhiwei. She was patient and thoughtful throughout our stay. She helped us with our luggage, provided clear directions to the university, and kindly reminded us of many practical details regarding registration and daily life.
As we were in a foreign country, we felt quite worried at first, but her attentive and warm service put us greatly at ease.

The front desk service was good, and the location is great. It was clean.

Very nice and clean little hotel. Not too far from West Lake

The location is convenient, not too far from nearby attractions. Downstairs, there's a McDonald's and KFC, along with many other restaurants, including Laosan Yang, which is a must-try according to a popular food ranking. As expected, Atour hotels never disappoint.

The room was very clean, and the Atour Planet pillows were indeed comfortable to sleep on. The housekeeping staff replenished our water bottles every day. The front desk staff, both the young men and women, were incredibly understanding. When our plans changed and we mentioned we might need a late check-out, they quickly arranged it for us. The hotel's location is super convenient for getting around, with both bus stops and subway stations very close by. I'll definitely choose this place again next time I'm in Hangzhou! 💝💝💝

The location is convenient, right across from the subway station. The service was attentive, and the room was neat and clean. It was a great stay.