My experience at Admiral was not a pleasant one.That is definitely not a 5 star hotel. I was expecting a modern hotel, chic and lavish, whilst maintaining a cosy charm, styled with contemporary elegance.
But I was wrong, it is a regular hotel without any special details, not luxury at all.
There is not valet parking, butler, doorman and concierge.
There’s no coffee maker and my room was very noisy despite the fact that the control of external noise breaking into rooms and good sound insulation between rooms shoud be vital for a 5 star hotel.
Unfriendly staff, not accommodating and don’t know how to smile(very unwelcoming).The worst staff was at the front desk.
This kind of hotel should be the perfect place for relax, however, that was not the case during my stay because, although I had requested a quiet room as I am not a good sleeper, my room was sadly immediately above the main hall of the hotel( which was very noisy).
The guests of the nearby opened bar were having party till midnight, which made us wake up of course. Not the fault of the hotel (rather the fault of the rude guests), but the hotel should have interrupted this unacceptable behavior immediately. However, despite multiple calls to the lobby – in which the receptionist assured us that they would send someone over to stop the guest’s behavior – the party was still going on.
A 5 stars hotel in this kind of place should have a zero tolerance policy when it comes to noise disturbance, since the guests stay here to relax.
But the staff made no effort to understand my needs and the hotel’s poor customer service left me a very bad taste.
Their customer service practically doesn't exist.
Any 5 star hospitality team should work with professionalism, there has to be a high standard of service that was clearly lacking here.
Apart from the lovely beach and great sea view, that hotel was a disappointment.